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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Pacific Palms Resort

Star Rating
4 out of 5

Photo gallery

Featured image
Beach
Outdoor pool
Balcony
View from Room

Guest reviews

4.1 out of 5 Very good
1,424 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

1 Industry Hills Pkwy, La Puente, CA

Explore the area

Popular LocationPuente Hills Mall8 min drive
Popular LocationRoyal Vista Golf Club9 min drive
Popular LocationHsi Lai Temple16 min drive
AirportOntario, CA (ONT-Los Angeles - Ontario Intl.)36 min drive

Choose dates to view prices

  • Deluxe Room

    Photos of Deluxe Room

    4.1/5 guest room rating

    Room amenities

    • 400 sq ft
    • Mountain view
    • Sleeps 4
    More detailsDeluxe Room

  • Executive Room, Mountain View, Executive Level

    Photos of Executive Room, Mountain View, Executive Level

    Room amenities

    • 450 sq ft
    • Mountain view
    • Sleeps 4
    More detailsExecutive Room, Mountain View, Executive Level

  • Executive Room, City View, Executive Level

    Photos of Executive Room, City View, Executive Level

    Room amenities

    • 450 sq ft
    • City view
    • Sleeps 4
    More detailsExecutive Room, City View, Executive Level

  • Deluxe Room, City View

    Photos of Deluxe Room, City View

    Room amenities

    • 400 sq ft
    • City view
    • Sleeps 4
    More detailsDeluxe Room, City View

  • Deluxe Room, Mountain View

    Photos of Deluxe Room, Mountain View

    Room amenities

    • 400 sq ft
    • Mountain view
    • Sleeps 4
    More detailsDeluxe Room, Mountain View

About this area

La Puente

Located in La Puente, Pacific Palms Resort is in the business district and near theme parks. The area's natural beauty can be seen at Pio Pico State Historical Park and La Puente City Park, while Baldwin Park Historical Society and Brea Museum and Heritage Center are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Auto Club Raceway at Pomona or Irwindale Event Center. Our guests appreciate the resort's quiet location.
Visit our La Puente travel guide
Map
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Popular Location

What's nearby

  • Puente Hills Mall - 8 min drive
  • Royal Vista Golf Club - 9 min drive
  • Hsi Lai Temple - 16 min drive
  • California State Polytechnic University Pomona - 18 min drive
  • Rio Hondo College - 21 min drive

Getting around

  • Baldwin Park Station - 13 min drive
  • AirportOntario, CA (ONT-Los Angeles - Ontario Intl.) - 36 min drive

Restaurants

  • Taco del Rio - 13 min walk
  • Benihana - 5 min drive
  • The Donut Hole - 6 min drive
  • Olive Garden - 6 min drive
  • Casa Blanca Mexican Restaurant - 7 min drive

About this property

Pacific Palms Resort

Romantic resort with 2 restaurants and full-service spa
Along with 2 restaurants, this smoke-free resort has a full-service spa and a golf course. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge. All 292 rooms offer free WiFi, balconies and LED TVs. Other amenities available to guests include minibars, room service (during limited hours) and coffee/tea makers.
Pacific Palms Resort offers 292 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can play rounds at the 36-hole golf course. An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry sanitisation guidelines of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free RV/bus/truck parking
  • Valet parking: USD 14 per night
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6 AM–11 AM on weekdays and 7 AM–10:30 AM on weekends: USD 10-21.95 per person
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • 36 holes of golf
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Fridge (on request)
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Chinese
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space (45000 square feet)

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Hypo-allergenic bedding
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch LED TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Minibar
  • Fridge (on request)

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 4:00 PM and midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 40 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day.
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 10 and USD 21.95 per person (approximately)
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Refrigerator fee: USD 35 per night
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Pacific Palms Resort City Of Industry
Pacific Palms Resort
Pacific Palms City Of Industry
Pacific Palms
Pacific Palms Hotel City Of Industry
Pacific Palms City Of Industry
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Frequently asked questions

Can I cancel my reservation for free at Pacific Palms Resort and receive a full refund?
Yes, Pacific Palms Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Pacific Palms Resort cancellation policy on our site for more details about any exclusions or requirements.
Does Pacific Palms Resort have a pool?
Yes, this property has an outdoor pool.
Is Pacific Palms Resort pet-friendly?
Yes, pets are allowed at this property. There's a fee of USD 40 per pet, per night.
How much is parking at Pacific Palms Resort?
Self-parking is free at this property.
What time is check-in at Pacific Palms Resort?
Check-in is from 4:00 PM to midnight.
What time is check-out at Pacific Palms Resort?
Checkout is at noon.
Does Pacific Palms Resort provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Pacific Palms Resort located?
Situated in the business district, this spa resort is within 3 miles (5 km) of Puente Hills Mall, Babe Zaharias Golf Course and La Puente City Hall. La Puente City Park is 2.9 mi (4.7 km) away.
4.1
Very good
1,424 reviews
5 - Excellent
703
4 - Good
399
3 - Okay
160
2 - Poor
79
1 - Terrible
83

4.2/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was excellent Staff was great and attended to our needs
Stayed 1 night in Sep 2020

5/5 Excellent

Stayed 4 nights in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really great time at this location and at a fairly decent price. Will definitely try to come back here another weekend.
Stayed 1 night in Aug 2020

3/5 Okay

Stayed 2 nights in Aug 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
I have been there before, golfed many times and was even a member for a year. Always liked the resort. However, the woman at the Red restaurant who took my reservation was a little on the not caring side. I called to see if they were busy and she adv that it would be a 45 minute wait, understandable due to my late call 6pm. I asked if I needed a reservation for later, gave her my room number and all of a sudden there was room. I get the change, nothings the same but you want your guest to feel wanted. On the good side we met Chef Matt early Friday morning and he adv'd us that the upper patio would be open at 3pm. He was very courteous and we saw him there after our round of golf. The upper patio was filling up fast and we had drinks and food, great back drop of the valley view. One other thing is that your staff for reservations don't pick up the phone. I went thru Expedia and made my own golf reservation. I was looking for the play and stay package and never talked to any body about it. Once there we had a good time.
Stayed 3 nights in Aug 2020

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