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Rating 10 - Excellent. 1900 out of 3082 reviews" "
Left my jacket in the room when I checked out but it was not returned to the lost and found. 2 days later I came back for another one night stay and the jacket was still not returned. A bit disappointing on Hyatt service and willingness to help track it.
We had a layover of almost 12 hours, so booked a room for a break, the room was very quiet , we had a refreshing sleep, the bathroom cleaning can be improved a bit, I found long hair near the toilet,bathroom had stains.
The room smelled like stale cigarette smoke or mold. Not sure which but my allergies acted up in the morning and were awful for a couple days after I left.
Nice hotel, the bar is pretty small and was packed when i was there - i think it would benefit from being larger, there seems to be space in the reception that is boarded up.
Looked directly at the airport. Not a sound was heard. Very quiet, comfortable rooms. A couple of issues, after showering at night, shower contined to have a slow stream of water, would not shut off. Too late to call for service at that time. Wish the lighting and ventalation in the bathrooms was better. Needs improvement for lighting over beds. Otherwise very nice, beautiful rooms. I would definitely stay here again. So convenient to LAX.
All in all a safe and clean hotel to stay in while traveling through LAX. For the price of the room we felt the amenities were lacking, no bottled water in the room and room service closed early the night we arrived.