All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The food at this location needs definite improvement. Upgraded steak house was good however all other food was pretty bad. All breakfast food was terrible and worse than fast food. Location and hotel, rooms were very nice. Staff and service very good. Food needs improvement.
SHANNON
Stayed 3 nights in Feb 2024
Response from Miguel Ángel Cozatl Lince I General Manager on Feb 29, 2024
Thank you very much, Mrs Shannon, for the time you took to express your comments about your stay. I sincerely regret that your satisfaction was affected by the restaurantsWe have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
Food was average. They put us in a room that was intended to be a shared access and our neighbors were stupid loud. They did nothing about it. Other than offer that we could pay more for a two bedroom.
Lori
Stayed 4 nights in Jan 2024
Response from Miguel Ángel Cozatl Lince I General Manager on Feb 15, 2024
Dear Mrs, Lori,I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will consider your comments to improve our service and prevent a recurrence of such an event.We hope you will allow us to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
6/10 Okay
Mariann
Travelled with family, Travelled with group
Jan 3, 2024
Liked: Property conditions & facilities
The property is a gem due to the rustic beauty and lack of surrounding development. The service was slow but friendly. The splash pool and beach are perfect for young families. Because the hotel is not exclusively all inclusive the process is cumbersome to sign check for absolutely everything, even just for a bottle of water.
Mariann
Stayed 5 nights in Dec 2023
Response from Miguel Ángel Cozatl Lince │ General Manager on Jan 4, 2024
Dear Guest,Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvement.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
There is a lot to like about this place. Stunning golf course, hiking, beautiful islands around.. Only issue was that we had bed bugs and were eaten up badly first few nights. We did eventually switch rooms. Management did nothing to accommodate us.
Ben
Stayed 7 nights in Dec 2023
Response from Miguel Ángel Cozatl Lince │ General Manager on Jan 1, 2024
Dear Ben,I appreciate the time you took to share your experience with us!I am very sorry that your recent visit didn’t go as expected. Your feedback is essential to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,Miguel Ángel Cozatl Lince General ManagerVilla del Palmar at the Islands of Loreto
Response from Miguel Ángel Cozatl Lince │ General Manager on Jan 1, 2024
Dear Brian,Thank you for taking the time to rate your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
Pristine facility, breathtaking beach, beautiful scenery all around. Staff was extremely nice. An overall great experience!
Gerardo
Stayed 2 nights in Nov 2023
Response from Miguel Ángel Cozatl Lince I General Manager on Dec 14, 2023
Dear Gerardo,Thank you for allowing us the opportunity to host you at the Villa del Palmar at the Islands of Loreto and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the (Hotel name) to welcome you back soon and offer you our hospitality. Kind regards,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
6/10 Okay
Rahul
Travelled with family
Nov 22, 2023
Okay
Rahul
Stayed 4 nights in Nov 2023
Response from Miguel Ángel Cozatl Lince │ General Manager on Nov 23, 2023
Dear Rahul,Thank you for taking the time to rate us as this allows us to improve our service levels. We are sorry to know your stay did not live up to your expectations.We would appreciate an opportunity to accommodate you once more and earn your highest marks.Best regardsMiguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
10/10 Excellent
YOUNG HYUN
Nov 20, 2023
YOUNG HYUN
Stayed 4 nights in Nov 2023
Response from Miguel Ángel Cozatl Lince I General Manager on Dec 14, 2023
Dear Young HyunThank you for taking the time to rate your recent stay with us. We cannot wait to welcome you back!Warm regards,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
Response from Miguel Ángel Cozatl Lince │ Gerente General on Nov 8, 2023
Dear Neal,Thank you for taking the time to write a review for us as this allows us to improve our service levels. We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. We hope to be your hosts soon again and having the opportunity to exceed your expectations. Warmly,Miguel Ángel Cozatl LinceGeneral ManagerVilla del Palmar at the Islands of Loreto
6/10 Okay
Crystal
Travelled with partner
Nov 3, 2023
Liked: Cleanliness, staff & service
Lack of authentic mexican cuisine, culture, music or ambiance. Playing 80s kareoke rock music in a fine dining restaurant really killed the mood! Washer dryer and refrigerator did not work properly in our room. Could not store perishables or dry clothes. Disappointing to say the least.
Crystal
Stayed 3 nights in Oct 2023
Response from Miguel Ángel Cozatl Lince │ General Manager on Nov 8, 2023
Dear Guest,Thank you for your feedback about your stay at the Villa del Palmar at the Islands of Loreto. All your comments have been shared with the appropriate departments to follow up accordingly.Please note that our property is under constant renovation to keep providing the finest facilities and services for all our guests.We hope to be your hosts soon again and having the opportunity to exceed your expectations. Warmly,Miguel Angel Cozatl LinceGeneral ManagerVilla del Palmat at the Islands of Loreto
Very beautiful area! Lots to do and family friendly
Samantha
Stayed 3 nights in Oct 2023
Response from Miguel Ángel Cozatl Lince | General Manager on Oct 18, 2023
Dear Samantha,Thank you for allowing us the opportunity of hosting you at Villa del Palmar at the Islands of Loreto and for taking the time to share your experience with us.It will be an honor for us to welcome you back soon and offer you our hospitality. Kind regards.
Beautiful property with a wonderful bay to snorkel, paddle board or kayak. Many different restaurants to choose from. Also they had a number of pools, however a few of them were closed for renovation.
TODD
Stayed 3 nights in Sep 2023
Response from Miguel Ángel Cozatl Lince | General Manager. on Oct 6, 2023
Dear Guest,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of Villa del Palmar at the Islands of Loreto. Your feedback is truly valued.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind Regards.
Response from Miguel Ángel Cozatl Lince │ General Manager on Aug 29, 2023
Dear Nicholas,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!
Response from Miguel Ángel Cozatl Lince │ General Manager on Aug 29, 2023
Dear Olga,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!
Response from Miguel Ángel Cozatl Lince │ General Manager on Aug 29, 2023
Dear DhaneshPlease accept our heartfelt thanks for sharing your opinion. Your happiness and comfort are our priority, and having you returning is our reward. We have taken your comments very seriously and be assured that we will take them in consideration.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regards,
We arrived late and the staff upgraded our room … not sure why. Everything was great but we actually forgot to check out.
Maxine
Stayed 1 night in Jul 2023
Response from Miguel Ángel Cozatl Lince │ General Manager on Aug 29, 2023
Dear Maxine,Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of the Villa del palmar at the islands of Loreto. Your feedback is truly valued.I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience.Kindest regards,
Response from Miguel Ángel Cozatl Lince I General Manager on Jul 12, 2023
Dear Guest,Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back! Warm regards,
We had a great stay! Service was great. Beds a little uncomfortable for my taste. Pool area was really nice no need to leave the property
Sabrina
Stayed 3 nights in Jun 2023
Response from Miguel Lince I General Manager on Jun 27, 2023
Dear Sabrina,On behalf of the management and staff, allow me to thank you for sharing your fabulous comments.We are thrilled that you loved Villa del Palmar at the Islands of Loreto and had such a fantastic experience. We are delighted that you loved it just as much as we did!Thank you once again for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon.Sincerely,
This was our first time to the Islands of Loreto and we will be back! You don’t need to leave, after the 30 min drive from the airport. This is the only resort around. They are building condos/houses but we never heard anything. We had our 2 and 4 year old kids with us, they loved it! Sherlyn at kids club is the best! The grounds are immaculate, cactuses and palm trees everywhere and so well maintained. The food (for an all inclusive) is delicious! Oscar at the pool bar is excellent! Go the all inclusive route (we did) as the prices are $$$ if you don’t.The staff at all the restaurants (Market -breakfast, Pool Bar -lunch, Clubhouse/Market/Casa Mia-dinner) are so friendly and want to make your stay the best it can be! The beach is so shallow (knee deep for a long way), great for kids, walking, etc. We took a paddle board and kayak out one day with our kids and it was so fun going to the little beaches. The weather wasn’t the greatest for our week there, we didn’t try snorkelling. They have 9.5km of trails all around the property, we went to viewpoint #3, with our kids, apparently you can see the whales from certain areas (when they come in a few weeks). Hole #17 at Danzante Bay Golf Course is breathtaking! You can go for a tour to their signature hole, ask at the Golf Desk. We didn’t golf, cus we had the kids, but next time we go we will! Manuel, one of the caddy’s, is so friendly and professional! Any golfers dream to golf at that course! Rooms are very clean and spacious.
Melanie Sara
Stayed 7 nights in Jan 2023
Response from Violeta Domínguez - eCommerce Manager on Jan 30, 2023
Dear Meline,Thank you for giving us the oportunity to be part of a great vacation!
Let me start with the positives. The property is beautiful and secluded.
Coming to the negatives, the overall service of the front desk and room service etc was abysmal. I am not usually the type who posts a feedback or complains , but the service at this place got onto my nerves. Any request that was made to the front desk took 3+ hours. Room service for our orders were sent wrong multiple times. While we were checking out they messed up the bill and added an additional charge of 200$ (for what?!) which took almost 45 mins to rectify causing us to almost miss our flight. I wouldn’t recommend this place to any of my family/friends and would never be returning there myself.
Shraddha
Stayed 3 nights in Jan 2023
Response from Violeta Domínguez - eCommerce Manager on May 17, 2023
Dear Shraddha, We are sorry to hear we didn't meet your expectations, we appreciate the time to share your experiance and will consider it to improve our service
Incredible property, location, food, drinks, amenities, golf, beach, calm water, hiking, excursions, paddle boarding and kayaks included with all inclusive. Incredible, friendly, helpful staff especially:
Beach Bar: Jorge, Manuel, Jose, David, Marcello
Dinner: Sergio, Jose, Joel
Pool Bar: Joshua
Activity/dancing staff
Concierge: Mariana
Joseph
Stayed 4 nights in Sep 2022
Response from Violeta Dominguez - eCommerce Manager on Oct 12, 2022
Dear Joseph,Thank you for sharing your experience, we hope to host you again in a near future
Response from Violeta Domínguez - eCommerce Manager on Aug 25, 2022
Dear Pauline,Thank you for taking the time to share your experience
8/10 Good
Verified traveller
Travelled with family
Aug 20, 2022
Liked: Cleanliness, staff & service
Greedy hotel but has potential
We stayed for 3 days and didn’t do all inclusive. Everything was very expensive. The food was good, but not amazing. Staff was very friendly and the pools were excellent.
We asked for ice 5 times during our 3-day stay and never got it. We tried buying it and they wouldn’t sell it because we had to get it from room service.
The hotel is not close to anything so you have to drive about 45 minutes or just stay in the property. We wanted to take a little boat tour (not through the hotel) and found out there is no ATM so doing anything on your own is hard.
We had a cheap little coffee pack. We used it and it never got re-stocked. Neither did the water. We didn’t think it was too much to just give us coffee….
We love Loreto and this hotel has a ton of potential if they pay more attention to the details.
Verified traveller
Stayed 3 nights in Aug 2022
Response from Violeta Domínguez - eCommerce Manager on Aug 22, 2022
Dear Guest,thak you for thaking the time to share your experience, we strive to provide the best service to our guests, this is valuable information to us.