- Liked: Cleanliness, amenities, property conditions & facilities
The property itself is beautiful. Fairly new and still undergoing construction. The restaurants are wonderful. The staff is great as well. The only issue I had with the staffing their inability to follow through with a request from guests. Upon our arrival we requested a crib for our son. We were told they would get one right away and send it up with our luggage. Two hours later we still had no crib and no luggage. I couldn’t change my son’s diaper or clothing. We called the concierge and they told us they didn’t have any more cribs available and our bags would be up momentarily. We asked why would your staff member promise a crib if they didn’t have one available and the staff could not give us a proper explanation... 15 minutes later a crib came up along with our bags. During our arrival orientation we also requested any available options for an upgrade and the concierge told us he would find out but we never got a response. The following day we asked about it and they were able to show us another room that was available, but if we never asked about it the following day we would have never knew about it. It was really frustrating waiting for a response and never getting anything from the staff until we hunted them down for an answer. Other that that the resort was wonderful, I believe that our interaction with the staff members is something that they can improve. Overall it was a well enjoyed vacation.