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Reviews of Kings Paget Hotel

2 out of 5
Kings Paget Hotel
171 Station Road, West Drayton, England

Reviews

7.2

Good

Rating 10 - Excellent. 59 out of 288 reviews" "
Rating 8 - Good. 120 out of 288 reviews" "
Rating 6 - Okay. 68 out of 288 reviews" "
Rating 4 - Poor. 19 out of 288 reviews" "
Rating 2 - Terrible. 22 out of 288 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
If you are on a budget then Kings Paget Hotel has the advantage over some nearby chain hotels because parking is free (possibly limited numbers as the carpark was full during the lockdown and the hotel might not have been) compared to the nearest chain hotel which was a couple of pounds more expensive per night PLUS charged £5/night parking. The downside is it a bit shabby but the staff were pleasant, room had a very hot radiator which was handy for drying wet clothes, there was a full size (and therefore rapid) kettle, the room was serviced each day and the dated shower was nice and hot. I would have felt safer if the staff and other guests/residents had worn facemasks.
Stayed 4 nights in Apr 2021

8/10 Good

widanlage

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its good condition as a budget lodge. Cleaning is good. Towels provided. Only issue with wifi and mobile signals.
Stayed 2 nights in Dec 2020
Response from Staff at the hotel on Jan 5, 2021
Hello, Thank you for your feedback and comments which are very much appreciated.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff . And very good service near the Heathrow airport London
Stayed 1 night in Dec 2020
Response from Staff at the hotel on Dec 29, 2020
Hello, Thank you for staying with us. We appreciate your feedback. Happy New Year to you.

4/10 Poor

Ian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Needs to be properly maintained
The room was unheated, the light fixing over the handbasin had the end plate exposing live wires laying on top of it unfixed. Light bulbs were missing. So maintenance is a serious issue to be addressed
Dangerous light fitting
Stayed 1 night in Nov 2020

4/10 Poor

Hans

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Decent enough
Stayed here for 2 nights while on business locally. Decent enough budget, no thrills hotel. Can be noisy at night though
Stayed 2 nights in Oct 2020

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ice and quiet - great sleep.
Getting in on a rainy dark night we found it a little difficult to locate it because of the overgrown trees. That said out reception was fab. The gentleman was courteous, friendly, welcoming and very professional. The room was clean and warm and the bed very comfortable. We left early the next morning and would be prepared to stay there again.
Stayed 1 night in Oct 2020
Response from Staff at the hotel on Oct 9, 2020
Hello, Thank you for staying with us and for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We stay here once and month lovely B & B Staff are very friendly and helpful and they do a great breakfast
Stayed 2 nights in Aug 2020
Response from Staff at the hotel on Oct 9, 2020
Hello, Thank you for staying with us and for your feedback.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Staff at the hotel on Aug 8, 2020
Thank you for staying with us and for your feedback.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
People amazing food very good room not nice and smelly
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Staff at the hotel on Feb 26, 2020
Hello, Thank you for staying with us and your feedback.

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great from the start.
Stayed 2 nights in Feb 2020
Response from Staff at the hotel on Feb 6, 2020
Hello, Thank you for staying with us and for your feedback.

8/10 Good

sandy

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from staff on Jan 27, 2020
Hello, Thank you for staying with us and for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stay here once or twice a month very friendly staff and a great breakfast 👍👍👍💯
Stayed 1 night in Jan 2020
Response from Staff at hotel. on Jan 15, 2020
We appreciate your feedback and for staying with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Staff at hotel. on Jan 15, 2020
Thank you for staying with us and for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff were fantastic especially the ladies responsible for breakfast and another lady at the reception. However, the rooms need to be improved even though they are budget. The floors creaked loudly making it difficult to sleep atimes.
Stayed 5 nights in Jan 2020
Response from Staff. on Jan 8, 2020
Hello, Thank you for staying with us and for your feedback. Your comments are noted and will assist us in providing for a better quality experience. Thank you.

10/10 Excellent

Wahsung

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020
Response from Staff on Jan 8, 2020
Hello, Thank you for staying with us and for your feedback.

6/10 Okay

Nicola

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room needs attention
Lovely staff,clean hotel with nice areas such as bar,reception etc however the room needed attention as the carpet was absolutely thread bare. Close for an airport pick up
Stayed 1 night in Jan 2020

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A regular stay for myself for business use.
Receptionist was very helpful and polite. Rooms were spacious, clean and had everything you required. No problem with parking and very close to all airports at LHR. Will definitely be booking here again.
Stayed 2 nights in Jan 2020
Response from Staff on Jan 8, 2020
Hello, Thank you for staying with us and for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Staff on Jan 8, 2020
Hello, Thank you for staying with us and for your feedback.

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy road, 24 hour noise, smelly, creaky rooms and floor. Totally Oliver twist ambience
Stayed 1 night in Nov 2019

8/10 Good

Colin

Stayed 3 nights in Nov 2019

6/10 Okay

Tracy, Ottawa

Liked: Staff & service
Basic no frills accommodation but clean and comfortable. Great for a quick overnight stay before the airport. Tea and coffee making in room which was great, along with nice toiletries. Net curtains really needed a wash. Neighbours smoking hanging out their window filled my room with smoke but there was a no smoking policy. No plug next to the bed, so if you have a CPAP not good. Good enough to stay again.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Good location near places to eat. Bar at accommodation. 24hr access once checked in. Only downside is I feel free wifi should be available.
Stayed 1 night in Nov 2019
Response from staff at hotel on Nov 6, 2019
Thank you for your feedback and for staying with us.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Pretty good
Good: Great price. Nice furnishing and the bed was snug and comfortable. The ambience of the room was calm and soothing with a great source of natural light through the roof window embedded into the tall ceiling. Bad: The ventilation in the room wasn’t great resulting in an extremely hot night even after turning off the radiators. The carpet was mildy dirty and some of the milk pots accompanying the tea and coffee were of questionable freshness.
Stayed 1 night in Nov 2019
Response from staff at hotel on Nov 4, 2019
Thank you for your feedback and for staying with us. Your comments are noted and will act on them. Thanks.

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from staff at hotel on Nov 6, 2019
Thank you for your feedback and for staying with us.

4/10 Poor

Ioan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good only for 1 night and too expensive
Very expensive for that it offers.Very small room and old. Internet is not available in room. Doors squeak and slam when open and close. Walls are super thin and you hear all noises in other rooms and hall. Breakfast is good and you have some choises to made. Parking is in front of hotel but with video camera. Pillows are not fresh. Breakfast is english breakfast.
Stayed 1 night in Oct 2019

10/10 Excellent

James

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,easy to check in. Although we booked a Triple Room, it had only been prepared for 2 Guests
Stayed 1 night in Oct 2019
Response from staff at hotel on Oct 26, 2019
Thank you for your feedback and for staying with us. We appreciate your comments and will attend to this.

8/10 Good

Colin

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Fair priced room and central for traveling and a good breakfast
Stayed 5 nights in Oct 2019
Response from staff at hotel on Oct 26, 2019
Thank you for your feedback and for staying with us.

6/10 Okay

Verified traveller

Good location for airport and parking available on site
Stayed 1 night in Sep 2019
Response from staff at hotel on Oct 26, 2019
Thank you for staying with us and for your feedback.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
It is a basic accommodation the room is ok but the walls are very thin I could clearly hear conversation in the next room so take earplugs if you are a light sleeper and need rest. I was comfortable enough and it served my purpose. The decor in my room was old and tired and the shower over bath had very low water pressure the sink had poor pressure on the hot water. The shower head also needed descaling. I would not rate this the best basic accommodation I have stayed in but it is also not the worst. Free WiFi but only in the reception area which was not convenient for me so didn't really use it in the end. Positives...The sheets were clean and the staff were very welcoming and friendly and the parking was free. No one however asked me for feedback or if my room was ok...and I would have preferred a choice as to whether my towels were replaced...eco friendly options or leave on floor for replacement and leave on rail if not? My towels were replaced daily whether I wanted them to be or not. Would I return here? Probably not.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 1 night in Sep 2019
Response from staff at hotel on Oct 26, 2019
Thank you for staying with us and for your feedback.

2/10 Terrible

Jason, Portland, Oregon

Travelled with group
My flight was 3 hours late due to technical difficulties. They would not honor my reservation by allowing me to arrive late or find a way to accommodate my late arrival.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Mehar

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from staff at hotel on Sep 4, 2019
Thank you for your feedback and for staying with us.

8/10 Good

Verified traveller

Business traveller
Liked: Amenities
The room was good and clean but was noisy. had 2 sleepless nights from other rooms
Stayed 3 nights in Aug 2019
Response from staff at hotel on Aug 21, 2019
Thank you for your feedback. We will address this directly.

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly atmosfer and good location few minutes away from the airport.
Stayed 1 night in Aug 2019
Response from staff at hotel on Aug 21, 2019
Thank you for staying with us and for your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nicely situated to beach and town. Comfortable stay. Good buffet breakfast.
Stayed 1 night in Jul 2019
Response from staff at hotel on Sep 4, 2019
Thank you for your feedback and for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good sleep comfy bed , beautiful little garden , were u r aloud to smoke , so so pretty , twice I have been , definitely would go again , the receptionist was so friendly n helpful , overall great Thanks for making my stay great 💕💕💕💕
Stayed 4 nights in Jun 2019
Response from staff at hotel on Jul 24, 2019
Thank you for staying with us and for your feedback. It is much appreciated.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Itinerary #7443636279896 This hotel has nice rooms nice environment and convenient liocation and a nice eastern eurupean lady at reception I was very disappointed that the owner promised me on 23 june after I checked in that I could store luggage for just a few days as I was returning to stay again at the place on July 2nd .I stayed 3 nights 23/6 night, 24/6 night & 2/7 night When I was checking out -June,25 morning, I was told by an eastern european guy at reception a flat No to even a small bag being kept at the place The flimsy excuse given was there was no place. I refuse to believe this as it is a large hotel . He was just being very unhelpful purposely I even offered to pay for the service and I said the things in the bag are not so important just excess stuff and even if it got lost it would be no problem. Still he he said No. I could have signed something to the effect that the hotel is not responsible for luggage stored in its premises but still I was not given the opportunity Apparently the hotel mgmt does not know how to keep their guests happy .This is in the hospitality industry due to many competititors who do have luggage storeage facilities.This caused me great inconvenience. I am very annoyed - I had to drag two bags with lots of walking to do It is important that one keeps one's word. If the hotel could not store my bag,,they could have told me in the beginning itself so I could have made other arrangements.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The family room was big, clean and comfortable. Parking was tight but manageable. A good value for the price.
Stayed 1 night in Jun 2019
Response from staff at hotel on Jul 3, 2019
Thank you for staying with us and for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay (Saturday)
Hotel is value for money - Breakfast very good - Staff friendly - third time visit & will use again - safe walking distance from railway station
Stayed 1 night in Jun 2019
Response from staff at hotel on Jun 13, 2019
Thank you for staying with us and for your feedback which is much appreciated.

10/10 Excellent

Wendy, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Option
Friendly, helpful staff. The upgraded room was a bonus. The included breakfast was excellent. Close to Heathrow airport. Not difficult to get out of central London to stay overnight before flying out.
Stayed 1 night in Jun 2019
Response from staff at hotel on Jun 13, 2019
Thank you for staying with us and for your feedback which is much appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean , staff were always pleasnt and would help in anyway , this is my second time staying here , beautiful building . Thanks
Stayed 3 nights in May 2019
Response from staff at hotel on Jul 3, 2019
Thank you for staying with us and for your feedback.

6/10 Okay

Im Sik

Stayed 1 night in May 2019