Lobby lounge
Check availability

Reviews of The Bailey's Hotel London Kensington

4 out of 5
The Bailey's Hotel London Kensington
140 Gloucester Road, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 992 out of 1584 reviews" "
Rating 8 - Good. 372 out of 1584 reviews" "
Rating 6 - Okay. 122 out of 1584 reviews" "
Rating 4 - Poor. 60 out of 1584 reviews" "
Rating 2 - Terrible. 38 out of 1584 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Khaleda

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect close to the underground station & friendly staff.Also, very clean.
Stayed 3 nights in May 2024
Response from Kim Tian on May 23, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Ivo

Liked: Cleanliness, staff & service
Good service except charging for an umbrella 10 pounds /day. The room was very small and essentially no view, way too expensive for the tiny room.
Stayed 2 nights in May 2024
Response from LW on May 23, 2024
Dear Ivo, Greetings from the Bailey's Hotel London. Thank you for your recent stay and I wish you had a safe trip back home. The umbrella 10 was a deposit and it had been return to you afterwards. If you have any plan returning to our hotel, please contact us directly and we can suggest some larger size room categories for your next stay. Kind regards,Leo Wong Front Office Manager

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property. Would definitely stay here again
Stayed 3 nights in May 2024
Response from Kim Tian on May 22, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Kim Tian on May 22, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel with generous sized and appealing rooms. The staff is friendly and very helpful.
Stayed 2 nights in May 2024
Response from Kim Tian on May 20, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Bobby

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent front office staff who were super helpful and efficient even when fully booked and a rush of people demanding registration and room access. Well managed! The room was clean complete with amenities and an extremely comfortable bed.
Stayed 1 night in May 2024
Response from Kim Tian on May 20, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Eti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, great hotel, amazing customer services
Stayed 1 night in May 2024
Response from Kim Tian on May 15, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Wayland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, world class staff
Stayed 4 nights in May 2024
Response from Kim Tian on May 15, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower area can be reconstructed safer for senior. The water pressure is a lettle low.
Stayed 3 nights in May 2024
Response from Kim Tian on May 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the tube station, restaurants and shopping
Stayed 3 nights in May 2024
Response from Kim Tian on May 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff, very pleasant and eminently approachable - we were made to feel very welcome! We booked a cosy room which, although quite small, was perfect big enough & had everything we needed and the bed was super comfy!! My only slight criticism is the shower leaked but not too bad to put me off so if we’re ever in London and need an overnight in Kensington I would have no hesitation to book again!
Stayed 1 night in May 2024
Response from Kim Tian on May 10, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Kim Tian on May 9, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional and friendly. Excellent service and well positioned for access to London’s Heathrow airport.
Stayed 1 night in May 2024
Response from Kim Tian on May 8, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Ninoos

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front door staff were wonderful, helpfull and kind
Stayed 9 nights in Apr 2024
Response from Kim Tian on May 8, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Philip

Stayed 1 night in May 2024
Response from Kim Tian on May 23, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about our recent Bailey's experience. Great location - right next to a tube station. Welcoming, professional staff. Clean, quiet rooms. Nice breakfast to start the day, nice hotel ar to end the day. Walkable neighborhood nearby, lots to see, and lots of food choices. We'd gladly return. Cheers.
Stayed 4 nights in Apr 2024
Response from Kim Tian on May 3, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Martin, Manitou Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, perfect location for the underground. Breakfast and staff was very good.
Stayed 1 night in Apr 2024
Response from Kim Tian on May 3, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

DENISE

Perfect. Safe
Stayed 3 nights in Apr 2024
Response from Kim Tian on May 3, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 2 nights. Staff were amazing. The room I booked was smaller than I expected especially the bathroom.
Stayed 2 nights in Apr 2024
Response from Kim Tian on May 2, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

xiaodong

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent location - tube is just cross the street from the hotel. A lot of restaurants in the surrounding area The room is kind of old-floor making squeaking noise
Stayed 1 night in Apr 2024
Response from Kim Tian on Apr 28, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable with attentive and pleasant staff.
Stayed 2 nights in Apr 2024
Response from Kim Tian on Apr 26, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Nikita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kim Tian on Apr 26, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff! Great location and convenient to have the tube across the street. Will recommend to friends.
Stayed 5 nights in Apr 2024
Response from Kim Tian on Apr 24, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top shelf. Always friendly and helpful. We'll be back.
Stayed 6 nights in Apr 2024
Response from Kim Tian on Apr 23, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

4/10 Poor

Cat

The double? bed was against a wall - ridiculous. People of a certain age require the ability to access the loo without having to scramble over each other at 4am!!!
Stayed 1 night in Apr 2024
Response from Kim Tian on Apr 25, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run hotel, clean, efficient and helpful staff. Hotel bedrooms clean and tidy.
Stayed 6 nights in Apr 2024
Response from Kim Tian on Apr 23, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Apr 2024
Response from Kim Tian on Apr 23, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very well located for sightseeing since it is on the Piccadilly, Central and District lines. There are pubs, restaurants, coffee shops, a Waitrose and Tesco market within a 5 minute walk. The room was quiet and clean. I appreciated the daily cleaning service, water refills and made use of the refrigerator. The bar and restaurant were nice with good food and service. The rooms are as pictured and were comfortable. This is London so expect small rooms. Be sure to check the square footage listed on the website to avoid a surprise. I stayed 9 nights in a classic double and was very comfortable.
Stayed 9 nights in Apr 2024
Response from Kim Tian on Apr 25, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Daniel, Waukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic, clean easy and close to underground
Stayed 3 nights in Apr 2024
Response from Kim Tian on Apr 22, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Christiane

Stayed 5 nights in Apr 2024
Response from Kim Tian on May 10, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities
All staff were incredible. Very polite and welcoming. Unfortunately my electrics did not work on arrival to my suite. This took around an hour to fix which was inconvenient after a long day of travel but the maintenance man was very kind which made it better. The room was great, no fault at all. Another problem was when booking it mentioned breakfast was included with my reservation. It also says this in my confirmation but was told at reception that breakfast would be charged from my deposit at checkout which was very disappointing. I decided to go for breakfast to a nearby restaurant each day instead. Other than these 2 issues the stay was nice and quiet and the hotel is in a great location right next to the underground.
Stayed 2 nights in Apr 2024
Response from Kim Tian on Apr 20, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bakery, restaurant, grocery and Underground Station all within a minute walk of the hotel.
Stayed 7 nights in Apr 2024
Response from Kim Tian on Apr 20, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Maureen, Braintree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at The Bailey. I have another visit scheduled later this year. The train station is across the street. The staff is great and the rooms are clean, comfortable and spacious.
Stayed 2 nights in Apr 2024
Response from Kim Tian on Apr 16, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent hotel in South Kensington. Convenient to the train and walking distance to many cafés and the V and A.
Stayed 6 nights in Mar 2024
Response from Kim Tian on Apr 14, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Loved the history of the building. Room very nice and clean. Location is absolutely perfect for the museums and underground. however there was one issue we had, if you are booking this hotel via expedia to include a child a spare bed is NOT included in the price! We had a unpleasent shock when at check out we were advised a bed wasnt included and it would be a further £30 for one. My heart sunk and it wasnt the start of the break we were expecting and left me feeling a bit sick at the added cost on top of what we had already paid. Thankfully the issue was resolved when a second receptionist stepped in however i wanted to add this to the review for anyone looking at staying with children. Even if youre booking for 2 adults and 1 child and add the age a bed is not included! I will be also complaining to expedia about this issue. Despite the initial issue we had a lovely stay and everything else was perfect.
Stayed 1 night in Apr 2024
Response from Kim Tian on Apr 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Paul, Newport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Bailey’s Hotel. The hotel is directly across from the Gloucester Tube station which is very convenient. There are several pubs, cafes and restaurants in the area. The staff were very accommodating. 5 Star service for sure.
Stayed 7 nights in Feb 2024
Response from Kim Tian on Apr 11, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kim Tian on Apr 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishe

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience.
Stayed 5 nights in Apr 2024
Response from Kim Tian on Apr 11, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were outstanding. They were professional and attentive. The property was clean and well kept. The location was excellent. There were options for shopping, pharmacy, and dining only a few steps away. The tube station and bus stop are right across the street. We couldn’t have asked for better. I would absolutely recommend this hotel, and I plan to stay here again on my next trip to London.
Stayed 5 nights in Mar 2024
Response from Kim Tian on Apr 8, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with no issues! Perfect location.
Stayed 2 nights in Mar 2024
Response from Kim Tian on Apr 7, 2024
We sincerely value your feedback and are fully committed to utilising it to improve our services. We want you to know that your next stay at Bailey's Hotel will be exceptional. Thank you for sharing your thoughts with us, and we eagerly anticipate your next visit! We hope to have the pleasure of welcoming you back to Bailey's Hotel soon.Best regards.

4/10 Poor

Janet

Stayed 7 nights in Jan 2024
Response from Kim Tian on Apr 8, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Chung Hei

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 4 nights in the Barley’s hotel. The hotel is steps away from Gloucester Road station on Piccadilly line. Our room was clean and quite though no acoustic attenuation from the corridor. Staff is friendly and helpful especially at the front counter. Breakfasts were excellent. We would stay in Bailey’s hotel again.
Stayed 3 nights in Apr 2024
Response from Kim Tian on Apr 7, 2024
We sincerely value your feedback and are fully committed to utilising it to improve our services. We want you to know that your next stay at Bailey's Hotel will be exceptional. Thank you for sharing your thoughts with us, and we eagerly anticipate your next visit! We hope to have the pleasure of welcoming you back to Bailey's Hotel soon.Best regards.

10/10 Excellent

Dustyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bailey’s Hotel is perfect. Now probably my favourite hotel in London. The room was the prefect size for a small family of three. The staff were exceptional and approachable and friendly. Gloucester Road tube station is conveniently just down the road with access to all over London. Kensington High Street is only 1 stop away on the tube. This is a lovely hotel and we thoroughly enjoyed our four night stay here.
Stayed 4 nights in Apr 2024
Response from Kim Tian on Apr 6, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Easy access to transportation and dining choices. Well-maintained hotel. Beautifully designed.
Stayed 2 nights in Mar 2024
Response from Kim Tian on Apr 6, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, the hotel is excellent with great access to the underground and other services
Stayed 1 night in Apr 2024
Response from Kim Tian on Apr 6, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Kim Tian on Apr 6, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Erika

Liked: Amenities, property conditions & facilities
Very good
Stayed 4 nights in Mar 2024
Response from Kim Tian on Apr 1, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in an exceptional location.
Stayed 2 nights in Mar 2024
Response from Kim Tian on Apr 1, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk and lobby staff were welcoming. Doormen were especially helpful.
Stayed 5 nights in Mar 2024
Response from Kim Tian on Mar 29, 2024
Dear tampabayLA,Thank you for your feedback. We appreciate your valuable input and will use it to improve our services in the future. We hope to have the pleasure of welcoming you back to Bailey's Hotel soon.