Title: Kigali Serena Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kigali Serena Hotel Luxury hotel with free parking connected to the convention center in Kigali ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/cfd7002e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/503d9e33.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast buffet](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/8fdd438b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/64ffa820.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/ba134f5f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Kigali Serena Hotel offers an elegant city-center retreat with thoughtful amenities. Guests enjoy a complimentary continental breakfast, an outdoor pool with bar service, a restaurant, sauna, massage services, and highly praised staff. 9.2 Wonderful ## Popular amenities - - Bar - Spa - Gym - Room service - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 26 - Nov. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 13 of 13 rooms ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/cb1fdd54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/18c48e6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room - Sleeps 2 ### Prime Rooms - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/w660h431x0y5-35bdb65d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Queen Suite - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/5aee46e2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/00dea63a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard King Room - Sleeps 2 ### Standard Twin Room - Sleeps 2 ![Junior Suite](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/w1306h685x7y7-66420b83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Blackout drapes/curtains Separate bedroom Hair dryer Bathrobes - 431 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Standard Room](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/573c6c35.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.8 Excellent 3 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Blackout drapes/curtains Separate bedroom Hair dryer Bathrobes - 269 sq ft - City view - Sleeps 2 - 1 Queen Bed OR 2 Twin Beds ![Deluxe Room](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/a20c03dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds TV Blackout drapes/curtains Separate bedroom Hair dryer Bathrobes - 323 sq ft - City view - Sleeps 3 - 1 King Bed OR 2 Twin Beds ![Superior Room](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/2b063428.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Balcony Soundproofed Air conditioning TV Blackout drapes/curtains Separate bedroom Hair dryer Bathrobes - 323 sq ft - City view - Sleeps 2 - 1 King Bed OR 2 Twin Beds ![Executive Suite | Living area](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/7bc79f13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning TV Separate bedroom Blackout drapes/curtains Shower/tub combination - 753 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/w640h440x20y0-08fb9691.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Queen Room - Sleeps 2 ## You may also like Ad ![Indoor pool](https://images.trvl-media.com/lodging/111000000/110550000/110547800/110547794/e709b7b8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Cascadia Serviced Apartments Remera - Pool - Breakfast included - Kitchen - Pet-friendly 9.8 Exceptional 6 reviews CA $141 CA $170 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Kigali-Hotels-Cascadia-Serviced-Apartments.h110547794.Hotel-Information?chkin=2025-11-26&chkout=2025-11-27&rm1=a2®ionId=1803&destination=Kigali&destType=MARKET&latLong=-1.970579,30.104429&searchId=bb74f97f-5009-4bf8-87b6-8ff0218b27ec&top_cur=CAD) Ad ![Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15930000/15921900/15921852/8c620845_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kigali Marriott Hotel Kigali - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 235 reviews CA $334 CA $424 total includes taxes & fees Nov 29 - 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Pool - Breakfast included - Spa - Parking included 2.0 1 review CA $114 CA $138 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Kigali-Hotels-Kigali-Paramount-Hotel.h115643782.Hotel-Information?chkin=2025-11-28&chkout=2025-11-29&rm1=a2®ionId=1803&destination=Kigali&destType=MARKET&latLong=-1.970579,30.104429&searchId=bb74f97f-5009-4bf8-87b6-8ff0218b27ec&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKigali-Hotels-Kigali-Serena-Hotel.h2221591.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKigali-Hotels-Kigali-Serena-Hotel.h2221591.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.95651%2C30.06223&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-xRwJGvq2uXkgNYFZlxj_YSSLKc=) Boulevard De La Revolution, Kigali, 250 #### What's nearby - Union Trade Center - 15 min walk - 1.3 km - Ntarama Church - 17 min walk - 1.5 km - Kandt House Museum of Natural History - 2 min drive - 1.9 km - Club Rafiki - 3 min drive - 1.9 km - Kigali Convention Centre - 7 min drive - 5.3 km #### Getting around - Kigali (KGL-Kigali Intl.) - 27 min drive #### Restaurants - ‪Choose Kigali Fine Dining - ‬4 min drive - ‪Macoco (Madja’s Coffee Corner) - ‬14 min walk - ‪Abou Tamu-Tamu - ‬15 min walk - ‪Hotel des Milles Collines - ‬15 min walk - ‪Kigali Pan-African Kitchen - ‬12 min walk ## About this property ### Kigali Serena Hotel Luxury hotel near Kigali Convention Centre You can look forward to a poolside bar, a terrace, and a coffee shop/cafe at Kigali Serena Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a manicure/pedicure, a deep-tissue massage, or a facial. The on-site restaurant, The Milima Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and a hair salon. Other perks include: - An outdoor pool and a children's pool - Free self parking - Limo/town car service, express check-out, and express check-in - Babysitting (surcharge), luggage storage, and wedding services Room features All 148 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. More conveniences in all rooms include: - Bathrooms with bidets and shower/tub combinations - 42-inch TVs with satellite channels - Wardrobes/closets, electric kettles, and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/16000000/15820000/15815300/15815296/959d4166.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel & Convention Centre, Kigali Kigali - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 186 reviews CA $221 CA $279 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=15815296&PinnedHotelID=15815296&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/16000000/15930000/15921900/15921852/8dfd674c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kigali Marriott Hotel Kigali - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 235 reviews CA $334 CA $424 total includes taxes & fees Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=15921852&PinnedHotelID=15921852&HadPinnedHotel=true®ionId=-1&adults=2) ![BBQ/picnic area](https://images.trvl-media.com/lodging/18000000/17870000/17860500/17860494/4df64538.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Inn by Radisson Kigali Kigali - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 160 reviews CA $131 CA $173 total includes taxes & fees Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=17860494&PinnedHotelID=17860494&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/115000000/114600000/114596800/114596711/0e3fc54a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zaria Court Hotel Kigali Remera - Pool - Parking included - Free WiFi - Restaurant 9.6 Exceptional 11 reviews CA $157 CA $192 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=114596711&PinnedHotelID=114596711&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12840000/12831900/12831899/39f76ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Heaven Restaurant & Boutique Hotel Kigali - Pool - Breakfast included - Spa - Parking included 9.2 Wonderful 323 reviews CA $134 CA $162 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=12831899&PinnedHotelID=12831899&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/79000000/78010000/78005500/78005462/52599c63.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Kigali Kigali - Pool - Pet-friendly - Parking included - Free WiFi 9.4 Exceptional 86 reviews CA $254 CA $322 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=78005462&PinnedHotelID=78005462&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges, tapas bar](https://images.trvl-media.com/lodging/5000000/4240000/4230400/4230326/3e700aad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Des Mille Collines Kigali - Pool - Breakfast included - Spa - Parking included 8.6 Excellent 278 reviews CA $275 CA $333 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=4230326&PinnedHotelID=4230326&HadPinnedHotel=true®ionId=-1&adults=2) ![BBQ/picnic area](https://images.trvl-media.com/lodging/84000000/83150000/83140700/83140620/d4f86fa4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### GRAZIA HOTEL & APARTMENTS Kigali - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 24 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=83140620&PinnedHotelID=83140620&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/13000000/12850000/12846400/12846385/ba18d65c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 2000 HOTEL Downtown Kigali Kigali - Breakfast included - Free airport shuttle - Parking included - Free WiFi 8.6 Excellent 509 reviews CA $102 CA $124 total includes taxes & fees Dec 18 - Dec 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=12846385&PinnedHotelID=12846385&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/10000000/9750000/9741400/9741387/2a32956f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Legacy Hotel Remera - Pool - Breakfast included - Spa - Free airport shuttle 8.8 Excellent 104 reviews CA $179 CA $217 total includes taxes & fees Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=9741387&PinnedHotelID=9741387&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Limo/town car service - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - The Milima Restaurant - The Sokoni Restaurant ### Things to do - Children's pool - Gym - Outdoor pool - Sauna - Steam room ### Family friendly - Babysitting (surcharge) - Children's pool - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 24-hour business center - Meeting rooms ### Outdoors - Garden - Terrace ### Spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Elevator - Grab bar near toilet - Low-height counter and sink - Raised toilet seat - Thin carpet in room - Visual alarms in hallways - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 4 buildings - 5 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch TV with cable/satellite channels ### Food and drink - 24-hour room service - Electric kettle - Minibar ### More - Air conditioning - Desk - Electrical adapters - Iron/ironing board - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight Contactless check-in available Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for RWF 150.0 per day ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: RWF 35 per person (one-way) - Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old) - Rollaway bed fee: RWF 150.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number A505/06 ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hotel Kigali Hotel Kigali Serena Hotel Serena Kigali Kigali Hotel Kigali Hotel Serena Kigali Serena Kigali Serena Hotel Serena Hotel Kigali Serena Kigali Serena Kigali Hotel Kigali Serena Hotel Hotel Kigali Serena Hotel Kigali Kigali Serena Hotel Hotel Kigali ## Frequently asked questions ### Does Kigali Serena Hotel have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Kigali Serena Hotel? > As of Nov 25, 2025, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on Dec 26, 2025 start from CA $267.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Kigali-Hotels-Kigali-Serena-Hotel.h2221591.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Kigali Serena Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Kigali Serena Hotel? > Check-in start time: 2:00 PM; Check-in end time: midnight. ### What time is check-out at Kigali Serena Hotel? > Check-out is at 11 AM. ### Does Kigali Serena Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of RWF 35 per person applies. ### Where is Kigali Serena Hotel located? > Located in the heart of Kigali, this luxury hotel is within 1 mi (2 km) of Union Trade Center, Ntarama Church, and Kandt House Museum of Natural History. Club Rafiki and Ryi'nyamirambo Market are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Kigali Serena Hotel Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Location ### 9.4 Staff & service ### 8.8 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 105 8 - Good 29 6 - Okay 8 4 - Poor 10 2 - Terrible 0 ### 10/10 Excellent #### Chirag Nov 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great stay with lovely views ##### Chirag Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Gerard Oct 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent in all respects all the staff are lovely well done ##### Gerard Stayed 4 nights in Oct 2025 ### 8/10 Good #### Jason Nov 3, 2025 Liked: Cleanliness, property conditions & facilities good ##### Jason Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Omar Nov 7, 2025 Liked: Cleanliness, amenities 10/10 ##### Omar Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Linda Sep 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time. ##### Linda Stayed 1 night in Sep 2025 ### 8/10 Good #### Nadine Sep 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice ##### Nadine Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Marion Jul 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful. ##### Marion Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Laura Jul 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back. ##### Laura Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Deborah May 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful. ##### Deborah Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### John Sep 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Gym ##### John Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Robert Jun 14, 2025 Friendly and helpful staff. Good food. ##### Robert Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Jonathan Jun 4, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great all the way around ##### Jonathan Stayed 9 nights in May 2025 ### 10/10 Excellent #### Andrea Feb 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service and beautiful pool and spa. ##### Andrea Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### SOMORIN AHMED Jan 7, 2025 Liked: Staff & service, amenities, property conditions & facilities Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again. ##### SOMORIN AHMED Stayed 2 nights in Jan 2025 ### 4/10 Poor #### Robert Aug 12, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me. ##### Robert Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Kevin Mar 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Lovely lovely place ##### Kevin Stayed 6 nights in Mar 2024 ### 8/10 Good #### Boubacar Nov 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location ##### Boubacar Stayed 1 night in Nov 2024 ### 10/10 Excellent #### gail Jan 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful! ##### gail Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Noel Dec 3, 2024 Liked: Cleanliness, amenities Very professional staff ##### Noel Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### ELLENOR Aug 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice outdoor pool. ##### ELLENOR Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Emerson Dec 28, 2022 Liked: Cleanliness, staff & service, amenities Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant. ##### Emerson ### 10/10 Excellent #### Monica Feb 21, 2024 Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10 ##### Monica Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Priscilla Jun 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities 5 star quality service ##### Priscilla Stayed 3 nights in Jun 2024 ### 4/10 Poor #### Michel Aug 20, 2024 Disliked: Amenities, property conditions & facilities I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum. ##### Michel Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Charles Feb 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great feeling ##### Charles Stayed 3 nights in Feb 2024 ## Expedia's Latest Trends ### Hotels > [Crandell Mountain Lodge](https://www.expedia.ca/Waterton-Park-Hotels-Crandell-Mountain-Lodge.h2733333.Hotel-Information) > > [Yotel Miami](https://www.expedia.ca/Miami-Hotels-Yotel-Miami.h70326166.Hotel-Information) > > [The Hotel at Falcon lake](https://www.expedia.ca/Falcon-Beach-Hotels-Falcon-Lake-Hotel.h35665785.Hotel-Information) > > [Hotels in Ellicottville](https://www.expedia.ca/Ellicottville-Hotels.d183669.Travel-Guide-Hotels) > > [Hotels in Tofino](https://www.expedia.ca/Tofino-Hotels.d6094955.Travel-Guide-Hotels) > > [Four Seasons Resort Seychelles](https://www.expedia.ca/Mahe-Island-Hotels-Four-Seasons-Resort-Seychelles.h2363105.Hotel-Information) > > [Le Meridien Ile Maurice](https://www.expedia.ca/Pointe-Aux-Piments-Hotels-Le-Meridien-Ile-Maurice.h524465.Hotel-Information) > > [Skyline Cabins](https://www.expedia.ca/Ingonish-Beach-Hotels-Skyline-Cabins.h9189818.Hotel-Information) > > [Hotel Riu Karamboa - Adults Only - All Inclusive](https://www.expedia.ca/Boa-Vista-Hotels-Hotel-Riu-Karamboa-All-Inclusive.h4813332.Hotel-Information) > > [Pueblo Bonito Mazatlan - All Inclusive](https://www.expedia.ca/Mazatlan-Hotels-Pueblo-Bonito-Mazatlan-All-Inclusive.h522426.Hotel-Information) > > [Six Senses Zil Pasyon Seychelles](https://www.expedia.ca/Felicite-Island-Hotels-Six-Senses-Zil-Pasyon.h15908699.Hotel-Information) > > [The Westin Turtle Bay Resort & Spa, Mauritius](https://www.expedia.ca/Balaclava-Hotels-The-Westin-Turtle-Bay-Resort-Spa.h1932372.Hotel-Information) > > [Hotels in Campbell River](https://www.expedia.ca/Campbell-River-Hotels.d6058391.Travel-Guide-Hotels) > > [Hotel Riu Touareg - All Inclusive](https://www.expedia.ca/Boa-Vista-Hotels-Hotel-Riu-Touareg-All-Inclusive.h4813390.Hotel-Information) > > [Hotel Zephyr San Francisco](https://www.expedia.ca/San-Francisco-Hotels-Hotel-Zephyr-San-Francisco.h9868852.Hotel-Information) > > [Brewster Mountain Lodge](https://www.expedia.ca/Banff-Hotels-Brewsters-Mountain-Lodge.h868296.Hotel-Information) > > [Tommy Bahama Miramonte Resort & Spa](https://www.expedia.ca/Palm-Springs-Hotels-Miramonte-Indian-Wells-Resort-Spa.h16768.Hotel-Information) > > [Hillside Manor](https://www.expedia.ca/Bulawayo-Hotels-Hillside-Manor.h19119558.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yyz/del/toronto-to-delhi) > > [Flights from Montreal (YUL) to Acapulco (ACA)](https://www.expedia.ca/lp/flights/yul/aca/montreal-to-acapulco) > > [Flights from Edmonton (YEG) to Athens (ATH)](https://www.expedia.ca/lp/flights/yeg/ath/edmonton-to-athens) > > [Flights from Lamezia Terme (SUF) to Rome (FCO)](https://www.expedia.ca/lp/flights/suf/fco/lamezia-terme-to-rome) > > [Flights from Manila (MNL) to Narita (NRT)](https://www.expedia.ca/lp/flights/mnl/nrt/manila-to-tokyo) > > [flights from jasper airport](https://www.expedia.ca/lp/airports/yja/flights-from-jasper-airport) > > [Flights from Regina (YQR) to Manila (MNL)](https://www.expedia.ca/lp/flights/yqr/mnl/regina-to-manila) > > [Flights from Toronto](https://www.expedia.ca/lp/flights/178314/flights-from-toronto) > > [Emirates](https://www.expedia.ca/Emirates-Flights.cEK.Travel-Guide-Airlines) ### Activities > [Things to do in Georgetown](https://www.expedia.ca/Things-To-Do-In-Georgetown.d6056756.Travel-Guide-Activities)