4/10 Poor
Rodney
Aug 26, 2019
Liked: Cleanliness, room comfort
Disliked: Staff & service
Falling Stars
The rooms were neat, beds were comfortable. Pillows need upgrading. One was like a bag of rocks. Preventative maintenance needs some attention - one light bulb was out; the kitchen basin swivel tap was about to fall off; the shower door does not close properly so you get water all over the floor; awnings need repair/replacing; broken tiles need replacing. A sheet was soiled on the first night and never changed for the next two. The staff were friendly but often not to be seen. Location was good for conferences in the area and proximity to cafe's and malls. I had read and seen that the Hotel rates itself 5 star. I would rate it 2.5 star at best until it attends to the maintainence. First impressions are lasting. I would not pay more than R500.00 per night. To be offered breakfast at R150.00 is ludicrous. We went 500 m down the road and had a wonderful breakfast for under R50.00.
Rodney
Stayed 3 nights in Aug 2019