4.5/5 Wonderful! (475 reviews)
The original booking was for condo 466, but the shower didn't work. After meeting with maintenance personnel the hotel staff shifted us to a beautiful upgrade, 654B. Thsi condo was in the upper circle, three bedrooms, clean and beautiful! Our interactions with staff were very pleasant, they did a great job of being helpful when we needed them.
On a side note we ate at the roost twice, the food was not impressive. At the end of the checkout process the staff almost charged us for a meal we did not have, but they removed the charge. Again great customer service!
Overall this resort seems targeted for an older generation, and it seems to need a fair amount of maintenance and organization work. We probably won't stay here again, but not an altogether bad experience.
Reviewed on Oct. 18, 2021