6/10 Okay
Mark
Business traveller
Jun 5, 2024
Liked: Amenities
Disliked: Staff & service
This is the second time I've stayed at the hotel in recent weeks, on this occasion I stayed in an so call upgraded Club Room, it looked the same as every other room. Small things about the hotel require to be improved. ie all the soap dispensers have the same product in them, be it, body wash, shampoo, and conditioner. The pillow in my room had seen better day being lumpy and not comfortable, the carpet are grubby and paintwork chipped and worn giving the hotel an unloved tatty look. Even the reception staff are not as welcoming as they should be, they are the first impression you get of the hotel. I don't think seeing reception staff wearing a fleece pushed up above the elbows is the best look, personally it looks scruffy/ uninterested. The staff don't wear badges as you can identify who you addressing. and one of the waitresses had a tee shirt that was two sizes to large for her. again who is the manager making sure that the hotel make the correct impression of the hotel brand.
Mark
Stayed 1 night in Jun 2024