Don’t listen to bad reviews!! We had such great experiences with staff from the front desk asking us which area we would prefer our room to be in, to the cleaning crew always greeting us when passing them in the hall. Even though it’s a super busy hotel, it’s SO ORGANIZED. There were large groups everywhere in the lobby and yet, I never waited in line to get help! The Starbucks gets a long line (obv.) but the location is wonderful, the rooms were decent size (not small, but not huge), the pool has so many seating options, and being next door to the mall was a bonus!