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"services are very good"

"Very nice hotel as a 5 star rating hotel. Their room lighting controls have many options to choose from: relax mode to working mode. It is very convenient to travel to the airport especially if you need to wake up early to catch a flight. One of the thing on safety is commendable, there is a calling for help button next to the toilet seat. I think not too many hotels even 5 stars will have that one button. Staffs are couteous. Breakfast buffet have many choices, very inter-continental."

"Thanks for the service "

"Good stay "

"Like : cleanliness , convenient, great service during my stay and like to say thank you to the room director Mr. Frank Pang and appreciate his good cautious and attentive services provided . A well manner staff of Baililai , should deserve my recommendation and recognised his hard work. Dislike: Is the breakfast has fallen in quality comparing to last year , Food was either hard or uncooked or did not top up in time for guests "

"The staff was very helpful."

"Very nice stay. The Hotel is perfect for family with young children. They takes care of children’s needs at every aspect. I would definitely come again."

"This was our 3rd trip to this hotel, but our first since China had reopened to American visitors. Two of the three restaurants have closed and not reopened. The outside bar and vip area was closed. The outside pool was closed. The wait staff spoke poor or no English and the menu was severely limited. At Maro more than half the food was unavailable and their drink menu was almost non existent. The staff spoke little English. The front desk staff was kind and rooms were nice. I hated to see this property go down hill so badly. Now we will have to find somewhere else to stay at our next visit. :("