Lake

Reviews of Helsinki Apartment

3 out of 5
Helsinki Apartment
Sandelsinkatu 1, Helsinki

Reviews

6.8
Rating 10 - Excellent. 5 out of 24 reviews" "
Rating 8 - Good. 9 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 4 out of 24 reviews" "
Rating 2 - Terrible. 3 out of 24 reviews" "

8.4/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice apartment. It has an excellent shower plus sauna, and a nice layout. The location has been very convenient as well, and there is a lovely café right as you enter the building that is open early and stays open till quite late, with two very convenient grocery stores within steps of the apartment. I think it is helpful to let people know the apartment is on the fifth floor with an elevator that does not work. This worked out OK for me, but for many people this could be an inconvenience especially if they have any mobility issues. In terms of checkin, just be very clear with check-in and checkout instructions: the specific apartment address will be provided to them in an envelope that must be retrieved by going first to a small restaurant that looks a lot like a food cart. That restaurant has pretty strict hours, so just make that clear. Also the person there had limited ability to speak English. Very friendly, though, and… It all worked out, but it was a bit puzzling to me at first. When you give instructions it would be helpful to include a picture of this little restaurant. That would’ve helped a lot! Also, I suggest you include some directions for how to use the little clothes washing machine. It’s so great that this is part of the apartment, but without directions I wasn’t able to utilize it fully. I really like this property and I would use it again!
Stayed 5 nights in Jun 2019
Response from Maija on Jun 19, 2019
Thank you for coming . Thank you about your notices, these are really helpful for me. Thank you Best regards Maija

4/10 Poor

Kai, Walnut Creek, us

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The apartment was spacious and clean. The location is not the most convenient, but was ok. The worst was the check-in experience. I arrived around 9 pm due to flight delay, and the apt key was left in a envelop in a near by kiosk. First I couldn't find the kiosk. Then I couldn't find the apt. There was no map, no instruction. I went to the wrong one, couldn't get it. Called property manager, she just said "the key is correct, I couldn't help you." After spending almost an hour by myself, 10 pm, in the area, a apt resident told me the right direction. Horrible customer service (equals to no service).
Stayed 3 nights in Oct 2018
Response from Maija on Jan 25, 2019
hi, Thank you for your respond . I am really sorry, that it was so difficult to find the right apartment for you. I gave you both addresses to kiosk and to the apartment , In future I will give the map to visitors. I ma sorry but we are not working in the late evenings. I am happy that you liked my apartment any way after the problems. Best regards Maija

8/10 Good

M Jason, San Diego CA USA

Liked: Cleanliness, property conditions & facilities, room comfort
While you are out of town a bit it's easy to get there. It's more an airbnb then hotel but still great, though pick up of keys to actual place is quite a walk. However great view and great place.
Stayed 3 nights in Jun 2018

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Cody, Saskatchewan

Liked: Cleanliness
Disliked: Staff & service
Room was not as advertised when booked. Much smaller than expected, and in a different location than where the website said it was. However, it was still close to downtown, and we were essentially only in it to sleep, so it wasn't terrible.

10/10 Excellent

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location in center

8/10 Good

Kristen, Gainesville, FL

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, owners difficult to contact
We loved the neighborhood as well as the decorating in this apartment! It was a great deal. Some issues getting in touch with the owners/managers at times. The few times we needed to contact them with questions or concerns, we rarely heard back. But the beds were comfortable, and it was really convenient having a little kitchen. There is a little washing machine, but nowhere to plug it in! That would have been handy.

10/10 Excellent

mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tilava ja hyvin varusteltu asunto. Täysin varusteltu keittiö, takka, hissi. Hyvä sijainti.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotels.comin sijaintitieto on virheellinen. Varauksen vahvistuttua sain viestin jossa kehotettiin hakemaan avaimet Hotels.com kartalla ilmoitetusta sijainnista ja asunto olisi alle 5 min tästä paikasta. Todellisuudessa asunto oli aivan eri puolella kaupunkia (n. 40min kävely ilmoitetusta) ja saimme tietää sijainnin vasta samana päivänä kun varaus alkoi. Mitään avaimia ei edes tarvinnut hakea. Viesteihin ei vastattu päiviin. Kun soitimme ja ihmettelimme näitä epäselvyyksiä, palvelu oli tylyä ja tuli se kuva niin kuin olisi meidän vikamme että meille sijainti jne. oli epäselvää! Käytännössä siis varaajalle arvotaan asunto jostain päin Helsinkiä ja sijainnin saa tietää paikan päällä. Tämä pitäisi mielestäni ilmoittaa selvästi eikä myydä Töölön sijainnilla. Itse asunto oli ok. Sijainti oli vain meille epäkäytännöllinen.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Actual location could differ from booking info
The room itself was actually fine, just average apartment hotel in Helsinki I guess. Problem is that you have no control over which area you are assigned to stay until the morning of first day. It is really inconvenient, especially if you want to stay in certain area since it has desirable tram line nearby. I was assigned to the location 2miles+ away from the room I had booked 2 months ago, and it was informed by a single e-mail, 12hours before check-in (if I was printing out the reservation info before departure and had no access to internet, I was doomed). Also it seems like Hotels.com accepts this kind of operation since all I get from their support was basically, "follow the host's instructions please". Also, the actual name of apartment could differ from "Helsinki Apartment" so checking the website of Helsinki Apartment beforehand to estimate surroundings etc. is of no use. Mine was by the way "Forenom Apartment".
Stayed 6 nights in Sep 2019

8/10 Good

Terje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint sted, og hyggelig nabolag
Bra sted, litt slitt men fint og stillig 30 - talls design.
Stayed 3 nights in Sep 2019
Response from Maija on Sep 23, 2019
thank you your coming and welcome a gain.

2/10 Terrible

ヘルシンキ大好き, 日本

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
ヘルシンキアパートのramsaynranit 1a は最悪でした。床 はみしみし今にも抜けそう。 簡易ベットとソファで、シーツの交換もなし。タオルも交換なし。言ってもなしのつぶて。 帰りにはゴミも自分たちでちゃんとアパート前の集積所に分別して捨てて帰りました。 良いアパートメントホテルもあると思いますが、ここは最悪です。ヘルシンキアパートは お勧め出来ません
Stayed 7 nights in Aug 2019

4/10 Poor

xin

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very terrible Check in experience, we are traveling not play “Mission Impossible “, I am not Tom Cruze
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central location. The delivery of the key worked fine, even with a bit of delay. Finding facilities to throw away garbage wasn't obvious from the description. Nice with a sauna
Stayed 3 nights in May 2018

8/10 Good

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Per Magnar

Liked: Staff & service, room comfort
Good stay!
Reasonable priced, good location near tram and stores. Will most likely rent this the next time I return to the beautiful town of Helsinki.
Stayed 3 nights in May 2017

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Shintaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
広々としたフィンランドのアパートメントを体感出来るホテルです
アパートメントタイプの広々とした部屋です。部屋にはキッチン、サウナ、シャワールーム、トイレがあり、リビングルーム、ベットルームがそれぞれ独立しています。テレビ、DVDプレーヤー、トースター、オーブンレンジ、電子レンジ、コーヒーメーカー、食器類も揃っており、多人数や長期滞在に最適です。

2/10 Terrible

Kai

Disliked: Staff & service
Falscher Stadtteil
Es handelt sich um mehrere Apartments (kein Hotel) in Helsinki. Obwohl ich eines in der Nähe meines Veranstaltungsortes gebucht hatte, wurde mir eines am anderen Ende der Innenstadt "zugeteilt". Da ich das erst So, 23 Uhr am Flughafen erfuhr, konnte ich erst am Montag protestieren und Dienstag umziehen. Die Vermieterin wusste über meine Veranstaltung Bescheid.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Huoneistossa oli puutteita (mm. lamppuja rikki wc:ssä, keittiössä ja olohuoneessa), ja taloyhtiössä remontti, josta olisi voinut kertoa etukäteen. Rappukäytävän äänet kuuluvat sisään, koska väliovea ei ole. Varasängyn patja on niin ohut (3-5 cm) , että sillä ei voi edes lapsi nukkua - tätä huoneistoa ei pitäisi markkinoida kolmen hengen majoituksena. Muuten huoneisto oli viihtyisä, ja sijainti ja näköalat upeat!

8/10 Good

Arto

Liked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旅慣れた人には最適
部屋の鍵渡しは、近くのキオスク。あとは自分で部屋までたどり着く。大家さんとはメールでやり取りのみ。部屋は広く快適だが、エレベーターが工事中でチト不安定なのがたまにキズですが、暮らすように滞在出来るので良かった。毎朝近くの広場で市場が立ち、近くにスーパーが二件。 近くのトラムやバスで移動は便利。中心まで10分程度。慣れれば快適です。

6/10 Okay

Janne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort