Hawks Inn Tours and Activities

Kind staff and gorgeous interiors. Truly a classic hotel.

A

Saint Kate fell significantly short of what we expected from an approximately $860 2-night stay at a 4-star hotel. The most serious issue was discovering that the bed had visibly soiled linens upon check-in, which my child unknowingly slept in overnight. We arrived at night & only noticed the sheets the next day in better lighting When I raised the linen issue, I was told, “I’m not going to bother my GM who just had their first grandkid over a sheet,” among other comments. Given that this involved a sanitation concern, the response felt dismissive and inappropriate. Other issues - hair left in the sink after housekeeping, another hair (not from of our party)on the bathroom counter, - discarded candy/wrapper from a prior guest left in room - no shower gel mid-shower. After calling & being told a replacement would be sent immediately, nothing arrived for ~ 25 min, so I found one myself on a housekeeping cart. The hotel’s replacement arrived ~ 45 min after my call. - a non-working safe -no trash can in the main room until requested -no water replenished after housekeeping - housekeeping knocked twice in the AM day of checkout, despite a 12pm checkout The hotel initially offered a $50 credit & ultimately comped the cheaper second night (~$213). I requested the affected 1st night be credited instead, but were told no. Being a frequent traveler, my expectations are reasonable. Clean linens, a properly inspected room, & professional handling of concerns are basic expectations