4/5 Good
Margaret
Jan. 24, 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catering staffs
Stayed 2 nights in Jan 2020
Silk Queen Hotel
Photo gallery for Silk Queen Hotel
Overview of Silk Queen Hotel
Silk Queen Hotel
4.3/5 Excellent
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Air conditioning
- Spa
- Restaurant
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
- Personal protective equipment
100 Hang Gai Street, Hoan Kiem District, Hanoi, 10000
Explore the area
- St. Joseph's Cathedral5 min walk
- Hoan Kiem Lake5 min walk
- Hanoi Opera House16 min walk
- Hanoi (HAN-Noi Bai Intl.)35 min drive
Choose dates to view prices
About this area
Hanoi
Silk Queen Hotel is located in Hoan Kiem, a neighborhood in Hanoi, and is in the historical district and near the airport. Hoan Kiem Lake and Lenin Park reflect the area's natural beauty and area attractions include Train Street and Ho Tay Water Park. Traveling with kids? Consider Bao Son Paradise Park, or check out an event or a game at Hanoi Indoor Games Gymnasium. Spend some time exploring the area's activities, including outlet shopping.
What's nearby
- Hang Gai Street - 1 min walk
- Dong Kinh Nghia Thuc Square - 3 min walk
- St. Joseph's Cathedral - 5 min walk
- Hoan Kiem Lake - 5 min walk
- Hanoi Opera House - 16 min walk
Getting around
- Hanoi Long Bien Station - 15 min walk
- Noi Bai Intl. Airport (HAN) - 35 min drive
Restaurants
- Silk Queen Bar — 1 min walk
- Joma Bakery Café — 2 min walk
- Loading T — 2 min walk
- Cafe Pho Co — 2 min walk
- Fagioli Coffee — 3 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Social distancing
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Onsite motorcycle parking only
- Wheelchair-accessible parking available
- 24-hour roundtrip airport shuttle (surcharge)
- Airport shuttle at scheduled times, on request
- Train station pick-up shuttle (surcharge)
Food and drink
- 1 restaurant
- 1 bar
- Free daily reception
- Room service available
- Coffee/tea in common area(s)
Things to do
- Fitness center
- Full-service spa
- Outdoor pool
Family friendly
- DVD player
- Free babysitting/childcare
- Free cribs/infant beds
- Free supervised childcare/activities
- Laundry facilities
- Microwave (on request)
- Outdoor pool
- Refrigerator
- Snack bar/deli
- Soundproofed rooms
Conveniences
- Elevator
- Free newspapers in lobby
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
Languages spoken
- English
- Vietnamese
Business services
- Business center
- Computer station
- Conference center (700 square feet of space)
- Meeting room
Outdoors
- Terrace
Spa
- Aromatherapy
- Ayurvedic treatments
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Hot springs/mineral springs
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - sports
- Massage - Swedish
- Massage - Thai
- Massage/treatment rooms
- Sauna
- Spa open daily
- Steam room
- Thalassotherapy
- Treatment room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Braille signage
- In-room accessibility (select rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Designated smoking areas
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Down comforter
- Free cribs/infant beds
- Premium bedding
Bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste
Entertainment
- 32-inch LED TV
- Cable channels
- DVD player
- Tablet computer
Food and drink
- Coffee/tea maker
- Free bottled water
- Microwave (on request)
- Minibar
- Refrigerator
More
- Desk
- Free local calls
- Free newspapers
- Iron/ironing board (on request)
- Phone
- Safe
- Slippers
- Soundproofing
Similar properties
See similar properties
Hanoi
Hoan Kiem
Family-friendly
4 star
Pool
Washer and dryer
Guest rating 4+
Hotel
Policies
Check-in
Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 16
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child 6 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for VND 414000.0 per day
Free cribs (infant beds)
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Airport shuttle fee: VND 423000 per vehicle (one-way)
- Airport shuttle fee per child: VND 0 (one-way), (up to 5 years old)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: VND 414000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
We should mention
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 6 AM to 10 PM
One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property
Children under 6 years old are not allowed in the spa without adult supervision
Guests under 6 years old are not allowed in the spa
Property is also known as
Silk Queen Hotel Hanoi
Silk Queen Hotel
Silk Queen Hanoi
Silk Queen
Silk Queen Hotel Hotel
Silk Queen Hotel Hanoi
Silk Queen Hotel Hotel Hanoi
Frequently asked questions
Overall score and ratings
4.3
Excellent
4.4/5
Cleanliness
4.5/5
Staff & service
4.3/5
Amenities
4.2/5
Property conditions & facilities
3/5 Okay
David
Jan. 1, 2020
Liked: Cleanliness
Comfortable hotel, but lack of hot water ruined it
Stayed 1 night in Dec 2019
5/5 Excellent
Verified traveller
Dec. 25, 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
5/5 Excellent
Verified traveller
Dec. 25, 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
5/5 Excellent
Davina, Melbourne
Travelled with partner
Dec. 20, 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019