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Imperial Hotel & Spa

4.0 star property
Art Deco Hanoi hotel connected to the convention center, steps from Hang Gai Street

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Imperial Hotel & Spa

Outdoor banquet area
Point of interest
Imperial Suite Room with Old Quarter View | View from room
Point of interest
View from room
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

9.0 out of 10
Guests loved the amenities.
  • Restaurant
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
The price is CA $142
CA $162 total
includes taxes & fees
Oct 1 - Oct 2

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Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 3 of 8 rooms

View all photos for Imperial Suite Room with Old Quarter View

Imperial Suite Room with Old Quarter View

Imperial Suite Room with Old Quarter View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
HDTV
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Suite Room

Family Suite Room

Family Suite Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
HDTV
  • 452 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Connecting Room City View

View from room

Connecting Room City View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
  • 775 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

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9.8 out of 10, Exceptional, (2607)
The price is CA $50
CA $57 total
includes taxes & fees
Sep 25 - Sep 26
Hanoi Royal Palace Hotel 2

About the area

Map
44 Hang Hanh Street, Hoan Kiem, Hanoi

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old Town Night Market - 5 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • St. Joseph's Cathedral of Hanoi - 6 min walk
  • Hanoi Opera House - 16 min walk

Getting around

  • Hanoi Railway Station - 3 min drive
  • Noi Bai Intl. Airport (HAN) - 25 min drive

Restaurants

  • ‪Pizza 4Ps 11B Bảo Khánh - ‬1 min walk
  • ‪Met Restaurant - ‬4 min walk
  • ‪Hidden Alley - ‬1 min walk
  • ‪Xôi gà bún thang Hàng Hành - ‬1 min walk
  • ‪Gau Coffee & Bakery - ‬4 min walk

About this property

Imperial Hotel & Spa

Upscale family-friendly hotel near Hoan Kiem Lake
Located close to Hang Gai Street and Ngoc Son Temple, Imperial Hotel & Spa provides a nightclub, a free daily manager's reception, and a rooftop terrace. Indulge in a body scrub, a body treatment, and a hot stone massage at the onsite spa. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as an art gallery on site and shopping on site.
You'll also enjoy perks such as:
  • Limo/town car service, a 24-hour front desk, and a porter/bellhop
  • A reception hall, luggage storage, and a banquet hall
  • A front-desk safe, a gift shop, and free newspapers
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms are individually furnished, and boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Childcare services and travel cribs
  • Bathrooms with rainfall showers or deep soaking bathtubs plus designer toiletries and hair dryers
  • 32-inch HDTVs with satellite channels
  • Refrigerators, electric kettles, and heating

Languages

English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (USD 7 per night)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Art gallery
  • Full-service spa
  • Nightclub
  • Shopping

Family friendly

  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • In a provincial park
  • On the bay
  • On the boardwalk/promenade
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2009
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 470000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way)
  • Nearby parking fee: USD 7 per night (328 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 470000.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hanoi Imperial
Hanoi Imperial Hotel
Hotel Hanoi Imperial
Hotel Imperial Hanoi
Imperial Hanoi
Imperial Hanoi Hotel
Imperial Hotel Hanoi
Imperial Hotel Spa
Imperial Hotel & Spa Hotel
Imperial Hotel & Spa Hanoi
Imperial Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Imperial Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Imperial Hotel & Spa?

As of Sept 22, 2024, prices found for a 1-night stay for 2 adults at Imperial Hotel & Spa on Oct 1, 2024 start from CA $142.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Imperial Hotel & Spa?

Check-in begins at 2:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Imperial Hotel & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Imperial Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per vehicle applies.

Where is Imperial Hotel & Spa located?

This family-friendly Hanoi hotel is located on the boardwalk/promenade, within a 5-minute walk of Hoan Kiem Lake, Hang Gai Street, and Hanoi Old Town Night Market. Thang Long Water Puppet Theatre and St. Joseph's Cathedral of Hanoi are also within 10 minutes. Hanoi Railway Station is 22 minutes by foot.

Imperial Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 214 out of 272 reviews" "
Rating 8 - Good. 43 out of 272 reviews" "
Rating 6 - Okay. 9 out of 272 reviews" "
Rating 4 - Poor. 2 out of 272 reviews" "
Rating 2 - Terrible. 4 out of 272 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Customer Service was outstanding
Stayed 6 nights in Apr 2024

10/10 Excellent

Seng, Bothell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost the staff is the star of the hotel. They went above and beyond to provide in depth explanation of the room as well as hotel amenities. They also provided lots of local information as well as cautionary information of the area. The rooms are well equipped with the normal amenities including water for travelers. The hotel is also just a street away from Hoe Kiem lake which makes it easy for us to shop around the area.
Stayed 3 nights in Jul 2024

10/10 Excellent

sam

Stayed 1 night in Jul 2024

10/10 Excellent

Lien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff were very kind from the door person to the receptionist and the restaurant The food was very tasty and healthy Drs Huỳnh and Vo
Stayed 3 nights in Jun 2024

10/10 Excellent

Serene Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are friendly and attentive to our needs. Massage within hotel by Hua is fantastic! Popular Pizza 4P’s is located just a stone thrown away.
Stayed 1 night in May 2024

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, property conditions & facilities
Situated in heart of old quarter and walkable to the lake and shopping streets.
Stayed 1 night in May 2024

10/10 Excellent

miwako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location , staff are friendly.
Stayed 4 nights in May 2024

10/10 Excellent

BichPhuong

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were super attentive and amazing!
Stayed 1 night in May 2024

8/10 Good

Archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Stayed 2 nights in May 2024

10/10 Excellent

Ah Eng Serene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, exceptional service hotel
Good hotel, excellent service. but location accessibility is bad during weekends as the road leading to hotel would be closed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kai Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with elderly parents so I was looking a hotel with a lift and chanced upon Imperial Hotel and Spa on Expedia. It did not disappoint. All the staff were courteous, kind and welcoming. They made our stay very comfortable. Our receptionist Grace was very helpful and went all out to facilitate our travels. They made it a point to confirm all our travel pick up details! The area is great - food and massage options are just a stone throw away. There is some age to the hotel (expected and they were upfront about it) but the service and accessibility made up for it. Will definitely recommend this hotel!
Stayed 4 nights in Apr 2024

10/10 Excellent

Gwen

Stayed 4 nights in Mar 2024

10/10 Excellent

Gwen

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the heart of the old quarter, but still very calm and peaceful inside the hotel. The breakfast was incredible- lots of delicious choices, each day a bit different.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a a very nice stay at this hotel. The accomodaions were excellent and the staff was friendly and professional, always prepared to help and make your stay an enjoyable one. I highly recommend Hanoi Imperial Hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

song

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel situated in old quarter
The location was very convenient with lots of places to visit, eat and shop.The staff were fantastic and helpful. The room was spacious, the bed was huge and pillow smelled nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Carol-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel.
Great location in the Old Qtr close to the lake and many restaurants. The staff here are so helpful but not over the top. They were willing to help with any questions. We are very willing to recommend this hotel.
Stayed 5 nights in Jan 2024

6/10 Okay

Elaine Ruth

Travelled with family
Liked: Cleanliness, staff & service
Its fine
Stayed 3 nights in Jan 2024

10/10 Excellent

Darik, Englewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Imperial Hotel and Spa was excellent. The service was impeccable, and breakfasts were delicious. They took frequent measures to ensure my stay was very satisfying. I will certainly return and recommend friends and family to stay there as well.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronald D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great right in the center of the Old Quarter. Lots of shopping and restaurants. Short walks to many of the sights. The staff is wonderful and is very helpful. They helped us with Visa's and a trip to Halong Bay. I would definitely stay here again.
Stayed 9 nights in Jan 2024

10/10 Excellent

Sydney, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Great reception staff!
Hotel was located close to all attractions in the Old Town. The reception staff was Excellent. They anticipated my needs. Helped me to confirm my transport pick up for my tour to Halong Bay without me asking. They noticed I had made two separate bookings before and after Halong Bay. They pressed the lift buttons once I walked in through the door.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class reception staff
The service of the reception staff was first class. They spoke good English and were very helpful. The location of the hotel was also good- within walking distance to most places in the Old Town. What I did not like was the design on the bathroom. The glass divider on the bath tub was not long enough to stop water from splashing onto the floor of the bathroom. And housekeeping should wash the shampoo bottles. It was not pleasant to have to touch a slimy and soapy shampoo/conditioner/bath gel!
Stayed 1 night in Dec 2023

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and staff.
Very good hotel, only wish the room we got had a better bathroom. Otherwise wonderful hotel, great location and great hotel staff. Special thanks to Grace who was very helpful, friendly and made our stay better knowing we could ask her for help at any time. Would stay again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kerri

Stayed 3 nights in Nov 2023