Grout Museum of History, Waterloo : hôtels à proximité

« Upon check in, we were told right away that one set of elevators weren’t working and the pool was closed. Once we got to our suite, we did not have the extra bedding for the sofa bed. Called down and told them, they said they’d bring it up. Called about 10 min later to also ask for more towels, was told it would be awhile. They never brought it up. When we went down to the desk, there were several others asking for towels and the one we got was the only one we’d get as the woman working said “...

« Friendly staff, clean hotel, good location »

« Excellent... »

« Close to our event and helpful staff. »

« Très sympathique hôtel, belle chambre, service impeccable, très joli, infrastructures très bien, petit déjeuner assez bien, mais pas exceptionnel, café pas terrible »

« Enjoyed our stay at the Isle Casino Waterloo. Hottub and pool were very nice. Great location and next to Lost Island waterpark and roller coaster rides. Casino play was OK, but not very exciting. Part of Caesar Casinos. Overall, would stay again on my next visit. »

« Not being properly maintained. An elevator button in the lobby was not working, with a paper sign on it. Water was constantly dripping from something in the exterior ceiling onto the concrete where you exit the lobby to the rear parking lot. There was a tear in the wallpaper in our bathroom and a chip in the tub. When we tried to check in at the front desk, nobody was there, simply a sign saying someone would eventually return. After waiting for several minutes, finally we were checked in by an...

« Friendly Staff »

« We loved the Black Hawk Hotel! The staff was friendly and helpful and the room was spacious and clean. The location was excellent as, allowing us to walk to great restaurants, shops, and bars. We will be back! »

« It was perfect for our needs. »

« Friendly staff, clean room and property. »

« the staff is very nice, this review is not about them. I cannot recommend staying here. This was our second time and i don’t know what happened but the hotel is in decline. the exterior doors to front are broken, the back side door doesn’t close or has a rock in it to let anyone in- so it’s not secure, anyone can get into hotel. So keep your doors fully locked. The first room was moldy and mildew with a wet carpet- they said we couldn’t switch as no other rooms- I looked for other...

« Are room was a king sized bed and a pull out couch. The arrangement was different and the day/night was really hot. The air conditioner could not keep the room with the couch cool. The picture that was on the wall in the bathroom was off and the hardware was still on the wall. The refrigerator in the breakfast room was defrosting and there was water all over the counter. The cereal was soggy and some of the sausage was extremely overcooked. »

« We found ants everywhere, including in the beds. The price of the hotel was alot more expensive than most places. We had a room with 3 beds and that was nice. »

« De l'eau entrait par le plafond de la chambre et un employé a eu du mal à nous reloger; cependant, un autre a pu le faire. Il y avait un gros trou dans la literie. À l'intérieur de l'hôtel, il y avait une senteur de fumée de cigarette et d'humilité dans la chambre. Un des deux employés n'était pas accueillant. »

« Room wasn’t ready & check in. We had to ask 3x for towels, lights didn’t work over vanity. Roach present in bathroom. Upon checkout staff tried to charge me extra when the balance had been paid in full upon check in. She was rude and argumentative. »

« Check in was quick and efficient, the room was clean and met my expectations. »

« This is an Extended stay motel so there are no amenities for short time stays! »