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Had to switch rooms on first night of 2 night stay, wardrobe was infested with roaches. Pool was a disgusting shade of green. Front desk staff was very helpful and courteous, but accommodations were awful, outdated, and dirty. My son and I had to beat all of our clothes out for an hour after room change to make sure we had no roaches in our items.
They had someone knocking on doors and threatening me and the manger or anyone for that matter didn’t come check or anything or let me know things where ok to leave
George
Stayed 1 night in Jan 2024
10/10 Excellent
Bradley
Travelled with family
Jan 25, 2024
Liked: Cleanliness, staff & service, amenities
Overall it was a great room for the price. It was a little dated but was and excellent stay.,
The condition of the hotel did not reflect the pictures online. Overall condition was terrible and dirty. Elevator was dirty and room had a musty smell. Bathroom tile was moldy in the shower and floor. Door to the bathroom dragged on the floor and was difficult to close. We only stayed because it was late and we left early the next morning even though we booked a second night. Hotels. Com charged me higher rate than the hotels rates so I won’t be booking through you again.staff at hotel we’re nice and apologetic about the condition of the room.
This property is in an area with a lot of stores and dining options. The front desk staff were great.
I have two complaints:
1. All of the hot food items offered for breakfast had pork, outside of using the pancake machine.
2. The rooms had sheer curtains. No blackout or privacy curtains. With daughters, I had to move my room from the first floor and still did not feel we had privacy.
We stayed here while attending open house at HPU. Room was large, updated and clean. Staff was very friendly and helpful. Short drive to the campus. Highly recommend and will stay again.
staff had a lousy attitude. wasn't as clean as i would expect.
asked for a quiet room when made reservations and when i checked in. kids running halls./and some in room next to mine making all kind of noise. i left didn't stay the night, no willingness on part of staff to help
We got there about 430-5pm. They did say they had, had a problem with stink bugs but pest control had been to the property to take care of the problem. I know what stink bugs are. I figured if they had sprayed it would be fine & there would not be any. However, by 7pm they started coming in from the windows. Crawling on the walls. Crawling on the ceilings. Then to the bed and down the wall. There was no way we were going to sleep there. We checked out immediately & went to Fairfield Inn in Greensboro NC. I will NEVER go back to that Wingate.
The rooms and facilities need a makeover. The housekeeping section is terrible. Our room was only cleaned once throughout our stay in spite of our request to the attendant on our floor. The fire alarm kept going off at night preventing us from sleeping . No explanation or apologies whatsoever from the hotel. The place was a nightmare !!!!Not recommended to anybody!!!
Our room smelled musty as if there had been a flood. Also there were cobwebs thick between the windows and the curtains. Shower felt like it was going to cave in. Divider between bathroom jacuzzi and room is old and broken. Staff was pleasant and friendly
I was very disappointed. I worked at this property the first 18 years after it opened. It was beautiful. I checked in midafternoon. The grass needed cutting, the trash at the door as running over and the overall appearance was dirty. Check-in was easy and efficient. The elevator floor was filthy. My room was reasonably clean. The air conditioner did not work. The fireplace had knobs missing and did not work. The bed covering was messy with no comforter or spread. Wrinkled. The breakfast would hardly be recognized as continental. I would not stay there again. It used to be quite the showplace but not now, sadly.