View from room

Reviews of Beachfront Palms Hotel Galveston

3 out of 5
Beachfront Palms Hotel Galveston
5914 Seawall Blvd, Galveston, TX

Reviews

7.0

Good

Rating 10 - Excellent. 724 out of 2225 reviews" "
Rating 8 - Good. 464 out of 2225 reviews" "
Rating 6 - Okay. 392 out of 2225 reviews" "
Rating 4 - Poor. 283 out of 2225 reviews" "
Rating 2 - Terrible. 362 out of 2225 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, amenities
Location, staff and clean
Stayed 2 nights in May 2024

2/10 Terrible

Sulma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I got there batroom was super dirty.. No towels Coffee machine was broken no coffee Check in was terrible No parking
Stayed 1 night in May 2024

10/10 Excellent

Laurie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 22, 2024
Dear Laurie,We're thrilled to hear that you enjoyed our location! Thank you for choosing to stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back soon!Kind Regards,Beachfront Palms Hotel Management

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to the beach and the grocery store.
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 22, 2024
Dear Roy,We're pleased you enjoyed our convenient access to the beach and the grocery store. Providing easy access to essential amenities and attractions is important to us. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future!Kind Regards,Beachfront Palms Hotel Management

6/10 Okay

Jeremiah

The front desk was helpful in attending to my needs. I had high expectations before coming to the place because I thought the place was a four star hotel. I had filtered for 3-star hotel and above when booking in Expedia app and Expedia identified this hotel as a four star but on getting to the hotel I figured out that the hotel is a 2-star hotel. My room didn’t have a coffee maker and I had to call to request for that to be brought into my room and I had to call again to get shower gel because there was none in the bathroom... The infrastructure and the service are just good enough for a 2-star hotel. It wasn’t the type of treat and place I was hoping to give myself on my birthday this weekend hence my trip to the area.
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 21, 2024
Dear Jeremiah,We appreciate your kind words about our helpful front desk staff. However, we're genuinely sorry to hear about the discrepancy in your expectations regarding our hotel's star rating. We understand your disappointment and apologize for any inconvenience caused by the amenities in your room. Your feedback regarding the coffee maker and shower gel will be shared with our team for improvement. We strive to provide a comfortable experience for all our guests, and we're sorry that we fell short of meeting your expectations, especially on such a special occasion. We hope you can still enjoy your birthday weekend, and we would love the opportunity to make it up to you in the future.Kind Regards,Beachfront Palms Hotel Management

8/10 Good

Erick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
beach front
Stayed 2 nights in May 2024
Response from Beachfront Palms Hotel Management on May 21, 2024
Dear Erik,We're delighted to offer a beachfront location for our guests to enjoy. Thank you for choosing us for your stay, and we hope you had a wonderful time soaking in the sun and surf. We look forward to hosting you again for another relaxing beachfront getaway!Kind Regards,Beachfront Palms Hotel Management

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good looking place, enjoyed seeing the beach right across the street!
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 21, 2024
Dear Joshua,We're thrilled to hear that you enjoyed the aesthetics of our property and the beautiful beach across the street! Providing a visually pleasing environment and convenient access to the beach are some of our top priorities. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Kind Regards,Beachfront Palms Hotel Management

4/10 Poor

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities
I will never be back. Check with the property for details.
Stayed 5 nights in May 2024
Response from Beachfront Palms Hotel Management on May 21, 2024
Dear Raymond,I'm sorry to hear that you won't be returning. If there are any specific concerns or issues that you'd like us to address, please feel free to reach out to us directly. We value your feedback and would appreciate the opportunity to make things right if possible. Thank you for staying with us, and we wish you all the best in your future travels.Kind Regards,Beachfront Palms Hotel Management

2/10 Terrible

Susan

Travelled with family
Disliked: Amenities
When checking in (late) the doors were locked and it took a long time for someone to respond. There were several people waiting (some were already guests). There were roaches all over the property. 2 sleepless night because of the amount of noise/music all hours of the night and early morning. No patrol of the property. Tv outlet did not work, so had to personally “re route” electrical chord. Rooms smelled of weed/stall cigarettes. There are so many hotels in Galveston this is Absolutely not one I would put anyone in. This was for my family who was visiting, I am embarrassed that this is what I chose. The girls at the front seemed confused most of the time.
Stayed 2 nights in May 2024
Response from Beachfront Palms Hotel Management on May 21, 2024
Dear Susan,We're sincerely sorry for the unacceptable experience you had during your stay. Your feedback highlights several areas where we fell short of our standards, from the delayed response during check-in to the cleanliness and noise disturbances on the property. We take your comments seriously and will address each issue urgently to ensure immediate improvements. Please accept our sincerest apologies for any embarrassment or inconvenience caused to you and your family. We truly value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Beachfront Palms Hotel Management

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming to this place especially with my significant other. We love this hotel 10 out of 10 recommend!
Stayed 2 nights in May 2024
Response from Beachfront Palms Hotel Management on May 17, 2024
Dear Ben,We're thrilled that you and your significant other enjoy your stay with us! Your recommendation means the world to us, and we're honored to receive such high praise. Our top priority is providing exceptional experiences for our guests, and we're delighted that you consistently have a wonderful time at our hotel. Thank you for your loyalty and for choosing to stay with us.We look forward to welcoming you back for many more memorable visits in the future! If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Kind Regards,Beachfront Palms Hotel Management

10/10 Excellent

Valencia

Liked: Cleanliness, staff & service, property conditions & facilities
Right across from the beach! Only 4 floors super simple place
Stayed 2 nights in May 2024
Response from Beachfront Palms Hotel Management on May 17, 2024
Dear Valencia,Thank you for highlighting our prime beachfront location! We're delighted to offer our guests easy access to the beautiful shoreline. Our straightforward four-floor setup ensures a hassle-free experience, allowing guests to focus on enjoying their beach getaway. Should you have any questions or need assistance during your stay, our team is here to help. We hope you have a fantastic time exploring the beach and enjoying all that our area offers!Kind Regards,Beachfront Palms Hotel Management

8/10 Good

Wilma

Travelled with partner
Due to drainage or construction of the shower the water runs onto the tile flooring causing fall risk when exiting the shower
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 16, 2024
Dear Wilma,Thank you for bringing this to our attention. Your safety is of utmost importance to us, and we're sorry to hear about the fall risk caused by the drainage or construction of the shower. We'll investigate this matter promptly and take the necessary steps to address it, ensuring that our guests can shower safely without any risks. Your feedback is invaluable as we continuously strive to improve our facilities for our guests' comfort and safety. We apologize for any inconvenience this may have caused you, and we appreciate your understanding. If there's anything else we can do to assist you further, please don't hesitate to let us know.Kind Regards,Beachfront Palms Hotel Management

8/10 Good

Idriss, Houston

Travelled with family and small children
Disliked: Property conditions & facilities
Annoying LOUD sliding door for after hour check in. No service recovery and barely an apology if that after given a room with no working phone when ambulance was needed. You get what you pay for if it was just to access thr beach and leave. We were looking for more than that.
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 14, 2024
Dear Idriss,We're sincerely sorry to hear about your disappointing experience during your stay with us. Your comfort and safety are our top priorities, and it's unacceptable that you encountered issues with the sliding door for after-hour check-in and a non-working phone when emergency assistance was needed. We apologize for the inconvenience and lack of service recovery you experienced. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.Kind Regards,Beachfront Palms Hotel Management

10/10 Excellent

Shapatrick

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so beautiful and the rooms are very nice and clean, the beach is right across the street you can walk from your hotel. The staff is friendly and the free breaksfast was so good! I will be booking future stays there!
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 14, 2024
Dear Shapatrick,Thank you so much for your excellent review! We're thrilled you enjoyed our beautiful property, clean and comfortable rooms, convenient beach access, friendly staff, and delicious breakfast. Your satisfaction is our top priority, and we're delighted we could provide you with a memorable experience. We can't wait to welcome you back for future stays at our hotel!Kind Regards,Beachfront Palms Hotel Management

2/10 Terrible

ingrid

Travelled with partner
Disliked: Property conditions & facilities
The room was discussing and just overall bad.
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 14, 2024
Dear Ingrid,We're sincerely sorry to hear about your disappointing experience. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. We take cleanliness and the overall quality of our rooms very seriously, and we apologize for any lapses in this regard. Your feedback is invaluable, and we will address these issues immediately to ensure a more pleasant experience for our guests in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to regain your trust during your next visit.Sincerely,Beachfront Palms Hotel Management

8/10 Good

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy access to beach good hotel for the price
Stayed 2 nights in May 2024
Response from Beachfront Palms Hotel Management on May 10, 2024
Dear Mayra,We're delighted that you found our hotel to offer good value for its proximity to the beach! Providing convenient access to the beach and offering competitive pricing is essential to our commitment to guest satisfaction. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future! Please let us know if there's anything else we can do to make your next visit even better.Kind Regards,Beachfront Palms Hotel Management

10/10 Excellent

Karen, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the seawall , the price is just the cheapest ! Microwave and refrigerator for families . Pool with shower . The beach is right across the street.Mc Donald is in walking distance . Free ice and washer and dryer on property. Krogers is right next door . Starbucks in Kroger ! Have a safe and fun summer !!
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 8, 2024
Dear Karen,It sounds like you had a wonderful stay! We're thrilled to hear that you enjoyed our convenient location on the seawall and the amenities we offer for families such as microwave and refrigerator. It's great to know that you appreciated our pool, beach access, and the nearby conveniences like McDonald's, Kroger, and Starbucks. Thank you for choosing to stay with us, and we wish you a safe and enjoyable summer as well! We look forward to welcoming you back for another fantastic stay in the future!Kind Regards,Beachfront Palms Hotel Management

8/10 Good

ADOLF

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
PLACE REALLY NICE VIEWS....OF BEACH... WOU;LD COME AGAIN
Stayed 2 nights in May 2024
Response from Beachfront Palms Hotel Management on May 8, 2024
Dear Adolf,We're thrilled to hear that you enjoyed the beautiful views of the beach during your stay! We strive to provide a relaxing and memorable experience for our guests, and we're delighted that you would consider returning. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future!Kind Regards,Beachfront Palms Hotel Management

2/10 Terrible

Delia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to ask for another room because the toilet wouldn’t flush and it had mold on the curtains the Second room was dirty as well with urine all over the toilet and toothpaste all over the sink. I checked out a they told me I was going to get a refund. But the following day, I received an email saying that my refund was denied by the Manager. I called the manager an she told me that I was not getting a refund because the room was dirty. I called the manager and she told me that the rooms were dirty that that’s why I was not getting a refund.
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 7, 2024
Dear Delia,We sincerely apologize for the inconvenience you experienced during your recent stay with us. This is certainly not the standard of cleanliness and service we strive to uphold. We have addressed the issues you mentioned with our housekeeping team to ensure such incidents are not repeated. Regarding the refund, we deeply regret the miscommunication and any inconvenience it caused. Rest assured, we have taken measures to rectify this internally and ensure a smoother process in the future. We value your feedback and hope to have the opportunity to regain your trust during your next visit.Sincerely,Beachfront Palms Hotel Management

10/10 Excellent

Leslie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 7, 2024
Dear Leslie,We're pleased to hear that you found our accommodations immaculate! Maintaining a clean and comfortable environment for our guests is our top priority. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We hope to welcome you back again soon!Kind Regards,Beachfront Palms Hotel Management

4/10 Poor

Frank

Travelled with partner
Disliked: Cleanliness, staff & service
The location and the view.
Stayed 1 night in May 2024
Response from Beachfront Palms Hotel Management on May 7, 2024
Dear Frank,We're glad you enjoyed the location and the view during your stay! Providing a great location and beautiful views is essential to us, and we're delighted you appreciated these aspects of your experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another enjoyable visit!Sincerely,Beachfront Palms Hotel Management

8/10 Good

Jose C C

Travelled with family
Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on May 7, 2024
Dear Jose,Thank you for staying with us when you visited Beachfront Palms Hotel. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beachfront Palms Hotel!Kind Regards,Beachfront Palms Hotel Management

6/10 Okay

Katharine, Houston

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on May 7, 2024
Dear Katherine,Thank you for leaving us a rating of your stay with us at Beachfront Palms Hotel. We work tirelessly to ensure our guests experience the best hospitality at Beachfront Palms Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Kind Regards,Beachfront Palms Hotel Management

10/10 Excellent

Yenis

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on May 3, 2024
Dear Yenis,We're glad to hear that you liked your stay with us! If there's anything specific you enjoyed or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure you have a great experience during your time with us. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Kind Regards,Beachfront Palms Hotel Management

2/10 Terrible

Annalyn, Dallas

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is unbelievable terrible
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on May 2, 2024
Dear Annalyn,We're genuinely sorry to hear you had a disappointing experience during your stay. Your satisfaction is our top priority, and we apologize for falling short of your expectations. We take your feedback seriously and would appreciate any details you can provide about your experience so we can address any issues and improve for the future. If there's anything we can do to make it right, please don't hesitate to reach out. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Sincerely,Beachfront Palms Hotel Management

8/10 Good

Jackie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, great place to stay before a cruise.
Stayed 1 night in Mar 2024
Response from Beachfront Palms Hotel Management on May 2, 2024
Dear Jackie,We're thrilled to hear that you found our hotel to be a great place to stay before your cruise! Our goal is always to provide a friendly atmosphere and comfortable accommodations for our guests. We're delighted that our staff made you feel welcome during your visit. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future, whether before another cruise or for any other occasion!Kind Regards,Beachfront Palms Hotel Management

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean but several items in the room were broken and missing such a the hairdryer was missing and the tv remote was broken. Thankfully the staff and maintenance were very helpful as they supplied a new hairdryer for our use. The hotel lobby was clean. The breakfast areas was a bit tight to get around as the tables were not arranged well in order to walk around
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on May 7, 2024
Dear Katrina,Thank you for your feedback. We're glad to hear that you found the room clean and that our staff and maintenance team were helpful in addressing the issues you encountered with the missing hairdryer and broken TV remote. We apologize for any inconvenience caused by these issues and appreciate your patience. We'll consider your feedback about the breakfast area and work on improving the layout for better accessibility. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind Regards,Beachfront Palms Hotel Management

10/10 Excellent

Dimitri

Very good service and staff. But need more clean room.
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 30, 2024
Dear Dimitri,We're glad to hear that you received very good service from our staff during your stay. However, we apologize for any cleanliness issues you encountered in your room. Providing a clean and comfortable environment is a top priority for us, and we take your feedback seriously. Rest assured, we'll address this with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future. If there's anything else we can do to improve your experience, please let us know.Kind Regards,Beachfront Palms Hotel Management

6/10 Okay

Lynsey

Travelled with partner
Older property that is showing age despite remodel. Comfortable for a short stay. Great location on the Seawall. Many breakfast options & cappuccino machine in lobby. Checkin was easy. Staff was friendly. Elevator was iffy.
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 30, 2024
Dear Lynsey,Thank you for sharing your experience with us. We're pleased to hear that you found our property comfortable for a short stay and that you enjoyed our convenient location on the Seawall. We're glad that you appreciated the variety of breakfast options and the cappuccino machine in the lobby, as well as the easy check-in process and friendly staff. However, we apologize for any inconvenience caused by the age of our property, despite our efforts to remodel. We'll certainly address any issues with the elevator to ensure it's functioning smoothly for our guests. Your feedback is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another stay in the future. If there's anything else we can do to enhance your experience, please let us know.Kind Regards,Beachfront Palms Hotel Management

10/10 Excellent

Marcela, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on May 2, 2024
Dear Marcela,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Beachfront Palms Hotel many more times.Kind Regards,Beachfront Palms Hotel Management

2/10 Terrible

Virginia

The door to our room would not lock properly. The alarm continually went off the plunger in the sink stuck. We had to use a knife to open it each time. The refrigerator froze. Our food. I went to the front desk she said call Expedia. She never wrote down these things so that they could repair them in the future for someone, I have stayed here before this. I was incredibly disappointed. I could not get in touch with Expedia no matter what I did. I finally called American Express contest. !!
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on May 2, 2024
Dear Virginia,We're sorry to hear about the multiple issues you encountered during your stay. It's unacceptable that the door didn't lock properly, the alarm was continually going off, and there were maintenance issues with the sink and refrigerator. Additionally, we apologize for our front desk staff's lack of assistance and follow-up. Your experience does not reflect the high standards we strive to maintain, and we're deeply disappointed to have let you down. Rest assured, we take your feedback seriously and will address these issues immediately to prevent similar occurrences. We understand your frustration and apologize for any inconvenience caused. If there's anything we can do to make it right, please don't hesitate to reach out.Sincerely,Beachfront Palms Hotel Management

10/10 Excellent

Loruhama

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Beachfront Palms Hotel Management on Apr 30, 2024
Dear Loruhama,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Beachfront Palms Hotel many more times.Kind Regards,Beachfront Palms Hotel Management

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff was so nice and lots of dining options
Stayed 7 nights in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 30, 2024
Dear Linda,We're thrilled that you found our hotel clean and our staff provided excellent service during your stay. Providing a welcoming and pleasant experience for our guests is our top priority. It's great to know that you appreciated the variety of dining options available nearby as well. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.Kind Regards,Beachfront Palms Hotel Management

6/10 Okay

Randy

Travelled with family
Liked: Staff & service
The sign out front says newly renovated but the rooms we had wasn't renovated. Maybe the office area.
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 30, 2024
Dear Randy,We apologize for any confusion regarding our renovation signage and the condition of your room. We strive to provide accurate information to our guests, and it isn't enjoyable to hear that your room did not reflect the renovation mentioned. Your feedback is important to us, and we'll ensure that our signage and communication regarding renovations are more apparent in the future. If you have any further concerns or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Kind Regards,Beachfront Palms Hotel Management

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is disgusting. There were stains all over the walls of our room and roaches in the bathroom. The whole room had a weird smell to it. I was afraid to lay in the bed. We moved next door. Do not book this place!
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 30, 2024
Dear Matthew,We're sincerely sorry to hear about your unpleasant experience during your stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it's clear that we failed to meet your expectations. We sincerely apologize for stains on the walls, roaches in the bathroom, and any unpleasant odors in your room. This is certainly not the standard of cleanliness and comfort that we aim to provide, and we understand your concerns. Rest assured, we take your feedback seriously and will address these issues immediately to prevent them from happening again. We apologize for any inconvenience or discomfort this may have caused you, and we appreciate you bringing it to our attention. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us.Sincerely,Beachfront Palms Hotel Management

2/10 Terrible

Alyssa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not good for children
Stayed 2 nights in Mar 2024
Response from Beachfront Palms Hotel Management on Apr 25, 2024
Dear Alyssa,We appreciate your feedback regarding the suitability of our property for children. While we aim to provide a comfortable experience for all guests, we understand that preferences vary. We'll take your comment into consideration as we continually strive to enhance our offerings and cater to the diverse needs of our guests. If you have any specific suggestions on how we can improve, please feel free to share. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.Sicnerely,Beachfront Palms Hotel Management

10/10 Excellent

Joaquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Response from Beachfront Palms Hotel Management on Apr 25, 2024
Dear Joaquin,Thank you for the glowing feedback! We're thrilled to hear that your experience was perfect. We strive to provide exceptional service and accommodations for our guests, and we're delighted to have met your expectations. We can't wait to welcome you back for another flawless stay!Kind Regards,Beachfront Palms Hotel Management

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice for our cruise with free parking
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 23, 2024
Dear Christopher,We're pleased you found our hotel convenient for your cruise and appreciated the complimentary parking. Ensuring a stress-free experience for our guests, especially when traveling for special occasions like a cruise, is essential to us. Thank you for choosing to stay with us, and we're glad we could contribute to the success of your trip. If you have any further feedback or anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back for another pleasant stay in the future!Kind Regards,Beachfront Palms Hotel Management

6/10 Okay

Briana

Business traveller, Travelled with partner
Everything was average thank y’all
Stayed 2 nights in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 23, 2024
Dear Briana,Thank you for your feedback. We're glad to hear that your stay was satisfactory overall. If there's anything specific you feel we could improve to make your next visit even better, please let us know. We're here to ensure that all our guests have a comfortable and enjoyable experience, and we appreciate your input. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Kind Regards,Beachfront Palms Hotel Management

2/10 Terrible

Patricia

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Undisclosed pet fee dirty
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 23, 2024
Dear Patricia,We apologize for any inconvenience caused by our pet fee not being disclosed to you and for any cleanliness issues you encountered during your stay. We aim to provide transparent pricing and a clean, comfortable environment for all our guests, including those traveling with pets. Your feedback is valuable to us, and we will address these concerns promptly to ensure a better experience for future guests. Please get in touch with our team directly if you have any further concerns or if there's anything we can do to make amends. We appreciate your feedback and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely,Beachfront Palms Hotel Management

10/10 Excellent

Claudia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Beachfront Palms Hotel Management on Apr 22, 2024
Dear Claudia,It's great to hear that you had a positive experience! If there's anything specific you enjoyed or if you have any feedback you'd like to share, feel free to let us know. We're here to ensure you have a great stay. Thank you for choosing us, and we look forward to welcoming you back in the future!Kind Regards,Beachfront Palms Hotel Management

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on May 7, 2024
Dear Patricia,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Beachfront Palms Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Beachfront Palms Hotel hotel soon!Kind Regards,Beachfront Palms Hotel Management

6/10 Okay

Ashley

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 18, 2024
Dear Ashley,Thank you for rating your stay at  Beachfront Palms Hotel.  We are glad to learn that your stay at our Beachfront Palms Hotel Hotel was good; however, we would love to know how we could've improved your experience.  Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Kind Regards,Beachfront Palms Hotel Management

6/10 Okay

Carlos

Travelled with family, Travelled with pets
Location is unbeatable. Be prepared however to be sent back to the 50’s. The place is old, dark, outdated
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 16, 2024
Dear Carlos,We're pleased to hear that you found our location unbeatable. However, we apologize if the ambiance of our hotel did not meet your expectations. We understand that our property has a historic charm, which may not appeal to everyone. Nonetheless, we appreciate your feedback and will consider it as we continue to make improvements. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we apologize if we fell short of that during your stay. If there's anything specific you believe we could do to enhance our guests' experience, please feel free to share your suggestions with us. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Kind Regards,Beachfront Palms Hotel Management

6/10 Okay

Safa

Good
Stayed 2 nights in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 16, 2024
Dear Safa,Thank you for taking the time to review your stay at Beachfront Palms Hotel.  We hope you enjoyed your stay and that the Beachfront Palms Hotel Hotel staff served you with comfort and impressive hospitality.  We apologize for any inconvenience and would love to hear any feedback you wish to share.  We hope you choose us again for your next trip. Kind Regards,Beachfront Palms Hotel Management

10/10 Excellent

Kimberly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a good experience here and recommend. The amenities were nice. Lots of restaurant options .
Stayed 1 night in Mar 2024
Response from Beachfront Palms Hotel Management on Apr 16, 2024
Dear Kimberly,We're delighted to hear that you had a good experience during your stay with us! It's lovely that you enjoyed our amenities and found many restaurant options nearby. Thank you for recommending us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Please let us know if there's anything else we can do to make your next visit even better.Kind Regards,Beachfront Palms Hotel Management

2/10 Terrible

Daniel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty pool was so cloudy was disgusting. Asked for extra towels never received them room was old and and not very clean and power went out twice
Stayed 2 nights in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 15, 2024
Dear Daniel,We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback is concerning, and we assure you that it does not reflect our usual standards of cleanliness and service. Please accept our deepest apologies for the inconvenience caused by the property's condition, the pool, and the lack of towels. We take your comments seriously and will address them immediately with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Beachfront Palms Hotel Management

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great area. Elevators didn’t work.
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 11, 2024
Dear Natalie,We're glad you enjoyed our location, but we apologize for the inconvenience caused by the elevators not working. Your comfort is important to us; we're working to resolve the issue promptly. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Kind Regards,Beachfront Palms Hotel Management

4/10 Poor

brittani

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities
The hotel was clean and right across the street from the beach which is what we wanted. However there were only 2 towels and 1 wash cloth. I went and asked for more towels and wash cloths and they said we had to exchange the used towels for new ones. Then when I went to exchange the used towels they didn’t have enough clean and the one staff member was rude about needing to exchange the towels. The rest of the staff were friendly though.
Stayed 1 night in Apr 2024
Response from Beachfront Palms Hotel Management on Apr 10, 2024
Dear Brittani,Thank you for sharing your experience with us. We're glad you found our hotel clean and appreciated its proximity to the beach. However, we apologize for the inconvenience and the misunderstanding regarding the availability of towels and washcloths. Providing ample towels and washcloths for our guests is essential, and we regret any frustration or inconvenience this may have caused. We will address this issue with our staff to ensure better communication and service in the future. We're pleased to hear that the rest of our staff were friendly, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay. If you have any further feedback or suggestions, please let us know.Kind Regards,Beachfront Palms Hotel Management

8/10 Good

Monty

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy on get to the ocean.great breakfast. Dining options where great. Ice machine on 2nd floor was old and broke. Ac was weak.
Stayed 5 nights in Mar 2024
Response from Beachfront Palms Hotel Management on Apr 10, 2024
Dear Monty,Thank you for your feedback. We're glad you found it easy to access the ocean from our location and enjoyed our breakfast offerings and dining options. However, we apologize for any inconvenience caused by the issues with the ice machine on the 2nd floor and the weak air conditioning. Your comments are important to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay. If you have any further feedback or suggestions, please let us know.Kind Regards,Beachfront Palms Hotel Management