Seasonal outdoor pool

Reviews of Motel 6 Galveston, TX - Beach/Seawall

2 out of 5
Motel 6 Galveston, TX - Beach/Seawall
2825 61st St, Galveston, TX

Reviews

7.0

Good

Rating 10 - Excellent. 333 out of 1003 reviews" "
Rating 8 - Good. 245 out of 1003 reviews" "
Rating 6 - Okay. 155 out of 1003 reviews" "
Rating 4 - Poor. 125 out of 1003 reviews" "
Rating 2 - Terrible. 145 out of 1003 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Liked: Staff & service, amenities
for the price to be expected . service was great . room was clean . just out dated . kinda rough around area
Stayed 2 nights in May 2024

6/10 Okay

Clotilde

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Sophia CSR on May 9, 2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Hayley

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked the pool and how close it was to the ocean. I did not like the smell of the room (mildew) or the dirtiness of the carpet.
Stayed 3 nights in May 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the pool and the proximity to the ocean. However, we sincerely apologize for the inconvenience caused by the smell of mildew in your room and the condition of the carpet. Please rest assured that we take your comments seriously, and we will address these issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay.

4/10 Poor

Crystal

Travelled with partner
Disliked: Amenities, property conditions & facilities
We killed 5 mosquitos in the room. We didn't leave the door open at all just to carry 3 bags in. 7 days later still waiting on $100 security deposit to credit back!
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Keri, Poteet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It seemed like an older property from the outside. The room was nice and clean. Everything worked inside the room. We had no issues.
Stayed 1 night in May 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Jathan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and so humid inside the sheets felt wet. not worth the $20 you’ll save
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place was horrible and there was nasty people hanging around everywhere
Stayed 1 night in Mar 2024
Response from Sophia CSR on May 2, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Billy

Travelled with partner
Items in room such as fridge and safe are so rusted out we would not use them. Shower head was so calcified that water flow was a trickel.
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 2, 2024
Hi Billy,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Lavonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really helpful, and rooms were clean
Stayed 1 night in Apr 2024

10/10 Excellent

Chantel

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was nice only thing room smelled like mold a little but other than that it was nice!
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 29, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Matthew

Liked: Cleanliness, staff & service
The lady’s at the desk are all beautiful and nice
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

ricky

Liked: Staff & service
Disliked: Property conditions & facilities
Person honking horn on ours late at night early morning could hear people upstairs noisy
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 20, 2024
Hi Silvia,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Keith

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So many simple things. i.e.: Smelled BAD, no phone, clock, coffee cups, or shower curtain! TV remote didn't work. They did fix the tv and bring a shower curtain when asked.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
HI Keith,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Hi Andrea,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

David H

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks good nights sleep
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Misty, Galveston

Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Misty,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 4, 2024
Hi Thomas,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Ever

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ma Curtis is a sweet heart I love her hi girlie its me with the gift I gave u
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Chantelle

Liked: Cleanliness, staff & service
Loose tiles in bathroom. Dog barking next door. Staff was courteous.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the loose tiles in the bathroom and the noise from the neighbouring dog. Your comments have been noted, and we will address these issues to ensure a more comfortable experience for our guests in the future. We appreciate your kind words about our courteous staff and hope to have the opportunity to welcome you back for an improved stay. Please feel free to reach out to us directly if there's anything else we can do to assist you.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and once renovating is done it’ll be great For one night we would stay again
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff......Loved the courtesy call to follow up to reassure I was satisfied with my room.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Jennifer,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Lori

Travelled with family
Liked: Staff & service
Our room smelled very bad of smoke so the nice housekeeper came and sprayed deodorizer and left the bottle with us so we could keep the smell down. When my husband went to run the coffee maker in the morning, something foul came out of the machine. I mean VERY FOUL. Again, a different very nice housekeeper came and apologized, said she hoped it didn't make us not want to stay there again. We assured her that it would not. They do NOT have free parking for people going on the cruise boats as the Expedia website says.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

susana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Sabina

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 14, 2024
Hi Sabina,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Christi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door wouldn’t close. There were two lamps that literally had no outlets to plug them into. We had to unplug the clock and the wall lights to plug in our phones. There was one outlet near the bathroom for the hair dryer which looked like it hadn’t been wiped off ever. It was full of hair and dirt. Our TV remote wouldn’t work and the guy at the front desk said he would come look at it, but never did. The beds were comfortable and clean, I checked for bed bugs and all looked good. The floor was gross feeling so we wore our shoes the whole time. No. Would never stay here again for the $150 charge. Wasn’t worth $25.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We regret the inconvenience you experienced during your stay. Your feedback about the bathroom door, lack of outlets, dirty hair dryer, malfunctioning TV remote, and the cleanliness of the floor is valuable to us, and we'll address these issues with our team to ensure improvements are made. We're glad to hear that you found the beds comfortable and clean. We understand your decision not to return, and we apologize that your experience did not meet your expectations. We appreciate your feedback and will strive to do better in the future.

6/10 Okay

James

Travelled with partner
Liked: Amenities
The Staff Angel was so kind and friendly and when there was a problem with our room she addressed it and took care of it room was good for the price enjoyed my stay
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi James,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Selena

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff there was amazing but the area and rooms were not. We had to request to be moved to another room due to a horrible musky smell. The staff did great attending to our request and was very polite and professional about it!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Hi Selena,Thank you for taking the time to share your feedback with us. We are glad to hear that our staff provided excellent service and handled your room change request with professionalism and politeness. However, we apologize for the inconvenience caused by the musky smell in your initial room and any discomfort you experienced due to the area and room conditions. Your comments are valuable to us, and we will work diligently to address any issues to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay. If there's anything else we can do to enhance your next visit, please let us know.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities
stayed out there for a weekend with my girlfriend and had a great stay it’s right next to the beach.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 Poor

Daniel

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Did not like plugs and lights switches not working, no phone in room, low low water pressure for shower
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Haley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is super friendly and made it easy to check in and out. The property, however, was a disaster. On the website, it says “new property” so I thought it’d be at least a little clean and new. But no. Some pillars outside are falling apart. The room was so sticky and humid that the microwave and mini fridge in there were just constantly wet. Sleeping in the tiny beds was gross feeling because of how sticky they felt. There was a huge gap under the door so we had to put a towel down at night so no light or bugs got in. There was mold on the edge of the tub on the floor and the tub itself had a layer of filth on it. Also, when we first got into our room, the lamps and alarm clock were all unplugged so I had to dig behind a dresser to plug them in. Luckily, both dressers in the room were already pulled away from the walls quite a bit. Maybe the cleaning people forgot to finish up in there? Not sure. You can definitely hear the neighbors around you while in your room. Even the ones a few doors down. Our room looked nothing like the pictures of the rooms on the site. There was old carpet that was torn and coming up by the door. The carpet also had several burn holes in it all over the room (even though it’s suppose to be nonsmoking). There was an old gross rusty safe by the mini fridge that looks like it’s been there since the beginning of time. The toilet seat had a bunch of chips and scratches on it. I wish I would’ve spent the extra $100-$200 for a better place for sure.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,We regret the multiple issues you encountered during your stay. Your feedback is crucial, and we are taking immediate action to address these concerns and improve our property. We understand the importance of cleanliness and comfort and will work diligently to ensure a better experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

katherine

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
needs Seriousness work on it
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have no complaints.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Lanni

Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Kim

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed and clean room
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Kim,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Paula

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Paula,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Donald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Affordable older property convenient to the main section of the Galveston Seawall. Currently being improved/renovated by Motel 6 after recent acquisition. Very friendly and helpful staff. Waffle House just steps away!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Donald,Thank you for taking the time to leave us a review! We're glad to hear that you found our property affordable and conveniently located near the Galveston Seawall. We appreciate your patience as we undergo renovations to enhance our facilities. It's wonderful to know that you found our staff friendly and helpful during your stay. We hope you enjoyed the nearby Waffle House as well. We look forward to welcoming you back for an even better experience once our improvements are complete!

6/10 Okay

Crystal

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location was perfect. Close to the beach. The staff was very friendly and welcoming.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Cedric

Stayed 7 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Anna, Corpus Christi

Stayed 6 nights in Feb 2024
Response from Sophia CSR on Mar 12, 2024
Hi Anna,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 Terrible

REBECCA

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Rebecca,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Donna

Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 27, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Karlayne, Holiday island

Travelled with family
Liked: Staff & service
There was really nothing wrong with the room or the stay. Good for an overnight nothing fancy
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 9, 2024
Dear Guest,We're delighted to hear that you enjoyed your stay with us! Your satisfaction is our top priority, and we're thrilled to know that you would choose to stay with us again. Thank you for your feedback, and we look forward to welcoming you back for another great experience in the future!

10/10 Excellent

Cindy

Liked: Staff & service
Disliked: Cleanliness, amenities
Location great but room is dirty and small.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Cindy,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Corazon, Crosby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent just 2 days very good place👍👍
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 28, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 26, 2024
Dear Guest,I'd like to extend my gratitude for choosing to stay with us at our hotel recently! We're thrilled to receive your positive feedback. Our team is dedicated to consistently surpassing your expectations and eagerly anticipates your return in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean spot with a great Location
Response from Sophia CSR on Feb 24, 2024
Hi Edward,Seeing such a fantastic rating warms our hearts. We sincerely thank you for sharing your experience. We look forward to welcoming you back when you're in the area again!

8/10 Good

Patric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 20, 2024
Hi Patric,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.