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Reviews of Hotel Monterey La Soeur Fukuoka

3.5 out of 5
Hotel Monterey La Soeur Fukuoka
2-8-27 Daimyo Chuo-ku, Fukuoka, Fukuoka-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 466 out of 1011 reviews" "
Rating 8 - Good. 392 out of 1011 reviews" "
Rating 6 - Okay. 101 out of 1011 reviews" "
Rating 4 - Poor. 40 out of 1011 reviews" "
Rating 2 - Terrible. 12 out of 1011 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ChangWook

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tsai, Hotel Monterey La Soeur Fukuoka on Dec 26, 2023
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA.We would also like to say thank you for taking your valuable time to send us your sentiments.We will further endeavor to fulfill the expectations that you have had for our hotel.We are looking forward to seeing you again.

10/10 Excellent

Bobbie, Bayfield

Stayed 2 nights in Nov 2023
Response from Tsai, Hotel Monterey La Soeur Fukuoka on Dec 19, 2023
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA.We would also like to say thank you for taking your valuable time to send us your sentiments.We will further endeavor to fulfill the expectations that you have had for our hotel.We are looking forward to seeing you again.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was exactly as advertised! Very clean. Sheets are not changed daily unless requested for environmental reasons, but the rest of the room is taken care of. The only negatives are: We were on the 3rd floor and it was a little noisy, but much less than you would expect in such a busy area. If you are smell sensitive, the lobby/entrance are difficult. It always smelled very strongly like a perfume.
Stayed 5 nights in Oct 2023
Response from Tsai, Hotel Monterey La Soeur Fukuoka on Oct 31, 2023
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA.We would also like to say thank you for taking your valuable time to send us your sentiments.There is an air freshener in the entrance. So it smells around the lobby/entrance.We are looking forward to seeing you again.

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Tsai, Hotel Monterey La Soeur Fukuoka on Sep 23, 2023
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA.We would also like to say thank you for taking your valuable time to send us your sentiments.We will further endeavor to fulfill the expectations that you have had for our hotel.We are looking forward to seeing you again.

8/10 Good

Chung Man

Liked: Cleanliness, staff & service, property conditions & facilities
the room is a bit small but overall was good.
Stayed 4 nights in Sep 2023
Response from Front Aoyagi on Sep 13, 2023
Thank you very much for staying with us this time.We are very happy to hear that you had a comfortable time during your stay.We will continue to strive to become a hotel that will satisfy our customers, so we would appreciate it if you could choose our hotel when you visit us again.We look forward to serving you again.Thank you very much for sharing your thoughts on this precious time.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and helpful staff, with 7-eleven right next to lobby. Good location, close to malls and shopping areas.
Stayed 2 nights in Aug 2023
Response from Tsai, Hotel Monterey La Soeur Fukuoka on Sep 3, 2023
Thank you for your staying at HOTEL MONTEREY LA SOUER FUKUOKA.We would also like to say thank you for taking your valuable time to send us your sentiments.We will further endeavor to fulfill the expectations that you have had for our hotel.We are looking forward to seeing you again.

8/10 Good

HIN MING WALTER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Tsai, Hotel Monterey La Soeur Fukuoka on Jun 28, 2023
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA.We would also like to say thank you for taking your valuable time to send us your sentiments.We will further endeavor to fulfill the expectations that you have had for our hotel.We are looking forward to seeing you again.

10/10 Excellent

Tjung-Ling

Stayed 2 nights in Jun 2023
Response from KIM, Hotel Monterey La Soeur Fukuoka on Jul 17, 2023
ホテルモントレラ・スール福岡にご宿泊いただき誠にありがとうございます。この度は貴重なお時間にご投稿いただき誠にありがとうございました。また高評価いただきありがとうございます。今後もお客様に満足いただけるホテルを目指しスタッフ一丸となり努めて参りますので、またお近くにお越しの際はホテルモントレラ・スール福岡をご用命いただけますと幸いでございます。またのお越しを心よりお待ち申し上げております。宿泊課 金

4/10 Poor

Gregory

Travelled with partner
Disliked: Staff & service, property conditions & facilities
No water. Not even instant coffee. Room very small. It costed us almost $200 US dollars a night.
Stayed 1 night in May 2023
Response from Hotel Monterey La Soeur Fukuoka Front Aoyagi on May 28, 2023
Thank you very much for staying here this time.We sincerely apologize for the inconvenience caused by choosing our hotel from among the many hotels in Fukuoka."Regarding the omission of water and coffee in the room, we failed to confirm in advance what could be prevented."We will share and improve the cleaning responsibilities and information so that the same thing does not happen in the future.I am sorry to ask you this, but I would appreciate it if you could give me a chance to make up for it next time.We look forward to seeing you again.Thank you very much for sharing your thoughts at such a precious time.

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
Basic and small room. Overall service and cleanliness was good enough! Value for money
Response from Tsai, Accommodation department on Feb 17, 2023
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA.We would also like to say thank you for taking your valuable time to send us your sentiments.We will further endeavor to fulfill the expectations that you have had for our hotel.We are looking forward to see you again.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An American in Fukuoka
The room was clean and comfortable. The staff was very friendly and professional. The breakfast was really good. The parking service was very convenient and helpful. There was no view from our room, but the hotel is located in a very convenient area, with quick access to the subway station.
Stayed 2 nights in Nov 2022
Response from Tsai, Accommodation department on Nov 26, 2022
Thank you very much for your staying at Hotel Monterey La Soeur Fukuoka.We would also like to say thank you for taking your valuable time to send us your sentiments.We are looking forward to seeing you again!

8/10 Good

Austin

Stayed 1 night in Jun 2022
Response from 仁田 on Nov 27, 2022
この度はホテルモントレラ・スール福岡にご宿泊頂きありがとうございます。またご投稿まで頂き重ねてお礼申し上げます。今後ともお客様にご満足して頂けます様、スタッフ一同サービスの向上に努めて参ります。これからもホテルモントレグループのご愛顧をどうぞよろしくお願い致します。お客様のまたのお越しを心よりお待ち申し上げております。

8/10 Good

Oki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Authentic street stalls available around the hotel at night time
Stayed 1 night in May 2022
Response from Tsai, Accommodation department on Jun 17, 2022
Dear Oki, Thank you for you stay at Hotel Monterey La Soeur Fukuoka. There is a famous street stall near out hotel, kokinchan. It is famous for its grilled ramen. Please come here again and enjoy the kokinchan grilled ramen. Thank you.

10/10 Excellent

Jillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, in the middle of where many sites are. Friendly staff.
Stayed 3 nights in May 2022
Response from 仁田 on May 29, 2022
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located downtown and the accommodations were perfect for my short stay.
Stayed 2 nights in Jul 2021
Response from Manager on Aug 7, 2021
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2020
Response from Manager on Dec 22, 2020
この度はホテルモントレラスール福岡にご宿泊戴き誠にありがとうございました。 また、ご感想をお寄せいただき重ねて御礼申し上げます。   これからも、お客様のお声を基により快適にお過ごし戴けるホテルを目指し、サービスの向上に努めて参ります。  今後ともご愛顧の程、何卒よろしくお願い申し上げます。

10/10 Excellent

Mako, Fukuoka city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for the first time, but a smile of this staff was so nice, and also his way of using Japanese was very polite! I really would like to stay there again, thanks🙂
Stayed 1 night in Dec 2020
Response from Manager on Dec 12, 2020
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2020
Response from ホテルモントレラスール福岡 on Dec 6, 2020
この度はホテルモントレラスール福岡にご宿泊戴き誠にありがとうございました。 また、ご感想をお寄せいただき重ねて御礼申し上げます。   これからも、お客様のお声を基により快適にお過ごし戴けるホテルを目指し、サービスの向上に努めて参ります。今後ともご愛顧の程、何卒よろしくお願い申し上げます。

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2020
Response from Manager on Aug 14, 2020
この度はホテルモントレラスール福岡にご宿泊戴き誠にありがとうございました。 また、ご感想をお寄せいただき重ねて御礼申し上げます。   これからも、お客様のお声を基により快適にお過ごし戴けるホテルを目指し、サービスの向上に努めて参ります。  今後ともご愛顧の程、何卒よろしくお願い申し上げます。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Manager on Feb 18, 2020
この度はホテルモントレラスール福岡にご宿泊戴き誠にありがとうございました。 また、ご感想をお寄せいただき重ねて御礼申し上げます。   これからも、お客様のお声を基により快適にお過ごし戴けるホテルを目指し、サービスの向上に努めて参ります。  今後ともご愛顧の程、何卒よろしくお願い申し上げます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Manager on Feb 18, 2020
この度はホテルモントレラスール福岡にご宿泊戴き誠にありがとうございました。 また、ご感想をお寄せいただき重ねて御礼申し上げます。   これからも、お客様のお声を基により快適にお過ごし戴けるホテルを目指し、サービスの向上に努めて参ります。  今後ともご愛顧の程、何卒よろしくお願い申し上げます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Manager on Jan 19, 2020
この度はホテルモントレラスール福岡にご宿泊戴き誠にありがとうございました。 また、ご感想をお寄せいただき重ねて御礼申し上げます。   これからも、お客様のお声を基により快適にお過ごし戴けるホテルを目指し、サービスの向上に努めて参ります。  今後ともご愛顧の程、何卒よろしくお願い申し上げます。

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Make sure you request for the upper floors
I lived on 4th floor on the first night on Sunday, the air-conditioner didn't work and the room was so stuffy. I've asked their staff helped to open the window to allow more fresh air, however it was so so noisy throughout the whole night, many people talked, screamed, radio sound from the street, not sure is it because there are 7-11 convenient store for gathering many people on weekend night. All three of us couldn't sleep for whole night under such room condition. But luckily they re-arranged the upper room for us after we raised out our request and share our bad experience on the first night. If you plan to live here, please make sure you have request for the upper floors. Other than this, overall condition is proper and fine enough with its very convenient location. Front line staff are helpful and polite especially the young guy at front desk, while one middle-aged man at night shift seems not so polite.
Stayed 4 nights in Jan 2020
Response from Manager on Jan 17, 2020
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Manager on Jan 1, 2020
この度はホテルモントレラスール福岡にご宿泊戴き誠にありがとうございました。 また、ご感想をお寄せいただき重ねて御礼申し上げます。   これからも、お客様のお声を基により快適にお過ごし戴けるホテルを目指し、サービスの向上に努めて参ります。  今後ともご愛顧の程、何卒よろしくお願い申し上げます。

10/10 Excellent

Elva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean room, soft bed, convenient stores a round
Stayed 2 nights in Dec 2019
Response from Manager on Dec 30, 2019
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Manager on Jan 1, 2020
この度はホテルモントレラスール福岡にご宿泊戴き誠にありがとうございました。 また、ご感想をお寄せいただき重ねて御礼申し上げます。   これからも、お客様のお声を基により快適にお過ごし戴けるホテルを目指し、サービスの向上に努めて参ります。  今後ともご愛顧の程、何卒よろしくお願い申し上げます。

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air-conditioning is too weak and its suffocating
Stayed 2 nights in Nov 2019
Response from Manager on Dec 30, 2019
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located next to the subway station Tenjin.
Stayed 2 nights in Nov 2019
Response from Manager on Dec 30, 2019
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 6 nights in Nov 2019
Response from Manager on Jan 1, 2020
この度はホテルモントレラスール福岡にご宿泊戴き誠にありがとうございました。 また、ご感想をお寄せいただき重ねて御礼申し上げます。   これからも、お客様のお声を基により快適にお過ごし戴けるホテルを目指し、サービスの向上に努めて参ります。  今後ともご愛顧の程、何卒よろしくお願い申し上げます。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I couldn't open the window.
Stayed 1 night in Nov 2019
Response from Manager on Dec 30, 2019
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and warm. The breakfasts are superb.
Stayed 2 nights in Nov 2019
Response from Manager on Dec 30, 2019
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

10/10 Excellent

Ryoko

Stayed 1 night in Oct 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in main shopping area and airport
Stayed 1 night in Oct 2019

10/10 Excellent

NJ, Bangkok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services is very impressive, the staffs are nice and polite. The hotel is clean and not far from subway. Tenjin is very lively and you can find many stores and famous restaurants around here.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location is very strategic
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Jeerawich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located to Tenjin station which has a direct line to the airport.
Stayed 2 nights in Sep 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay except........
It’s a good hotel with good location and breakfast was good too. One thing to be improved is about the rice (breakfast ). We had 5 meals and 4 of them were cooked too dry. I think it’s easy to resolve with proper water level in the rice cooker Overall, it’s a pleasant stay.
Stayed 5 nights in Sep 2019

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
excellent location and service of staff Room is a bit old. Shower curtain stinks badly
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
check in time and the lobby area , not enough place to sit and wait for the check in time.
Stayed 2 nights in Jul 2019

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Manager on Jul 15, 2019
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Manager on Jul 15, 2019
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019
Response from Manager on Jul 15, 2019
Thank you very much for your staying at HOTEL MONTEREY LA SOUER FUKUOKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to see you again.