Francis Pool Tours and Activities

Nothing like any Sofitel I knew in other cities and worse than few years ago when I visited here. Bed sheaths were unclean( stain on it!) and even though I took them off, they put them back again. Will not come back here.

Only gripe I had (and I repeated this to staff who initially gave the impression that this was a temporary hiccup, but I learned at checkout this is a recurring problem), was the lack of streaming service accessibility for the television. There was only live/local tv available at the property and I had planned to stream musicals and binge watch tv during my 4-night destress/getaway/staycation trip from my paid streaming apps, which I utimately had to watch on my phone and tablet. It would have been nice to have been offered a beverage credit for the bar or room service for example, to compensate as a goodwill gesture. Otherwise, it was a nice stay and the staff were nice. Used the gym, pool area for yoga, and Juliette balcony room was small but nice. Location was perfect in the middle of the wharf!