Dear Kathy, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Guest Experience Team

Hi Kristen, We are truly sorry to hear you had such a poor experience. While we understand the reason for your displeasure and deeply regret the inconvenience caused, your visit, unfortunately, coincided with the ongoing renovation work at our hotel. As you rightly pointed out, the property is undergoing renovations/repairs. This is to ensure we are able to offer a superior experience to our guests in the near future. We realize that staying in a hotel undergoing refurbishment might pose some challenges with dust and noise; thus, there is a note under Hotel Alerts on our brand website to inform prospective guests about the ongoing renovation. It sounds like you missed this information. We are doing our best to keep guests as far as possible from the renovation areas and to manage the situation to disrupt our guests as little as possible. Upon investigation, we were made aware of the fact that our team did offer to change your room; however, this was not acceptable to you, and you only wanted to check out. It's unfortunate that despite our sincere efforts to get your visit back on track, we failed to ensure your satisfaction or change your impression of our hotel. About the elevator, while we don't have elevators at our hotel, we could have explored the feasibility of accommodating you on the first floor if you had mentioned this issue during your visit. Thank you for your candid feedback and for bringing these matters to our attention. While it is somewhat discouraging, feedback such as yours helps us make the necessary improvements for superior guest experiences in the future. We assure you that we have noted all your concerns and will work hard to address them. While we're not able to change your recent experience, we'd love the opportunity to make things right by hosting you at our upgraded facility and sharing the wonderful experience we aim to provide our guests. Thank you for considering us for your stay on this journey. We appreciate your business and your insights.Best Regards,Guest Experience Team

Dear Britt, Thank you for staying with us on this trip. We appreciate your business and your feedback. As you rightly pointed out, the property is undergoing renovations/repairs. This is to ensure that we are able to offer a superior experience to our guests in the near future. We realize that staying in a hotel undergoing refurbishment might pose some challenges with dust and noise, and we are trying to manage the situation to disrupt our guests as little as possible. We consciously try to keep guests as far as possible from the renovation areas; however, we understand your concern and sincerely apologize for any inconvenience caused. We thank you for sharing your honest opinion and assure you that we will use this feedback to enhance the experience for you and other guests in the future. We are excited at the prospect of featuring a great facility for our guests once the renovations are over, and we hope you will return at that time to enjoy the wonderful experience that we aim to provide to all of our guests. Thank you for taking the time to leave us feedback. We look forward to your next visit and hope to exceed your expectations on a future stay.Best Regards,Guest Experience Team

Dear Jo Anne, Thank you for your review. We strive to deliver a great guest experience and are saddened if one of our guests leaves with less than a first-rate experience. Your satisfaction is crucial to us, and we would like to know more about how we can make your next stay with us enjoyable. We hope to have another opportunity to exceed your expectations and delight you with a superior experience. Thank you for choosing us for your rooming needs on this journey. We value your business and appreciate you taking the time to rate us.Best Regards,Guest Experience Team

Dear Luis, Thank you so much for your generosity with the rating. We are grateful that you chose Quality Inn Fort Wayne for your accommodation on this journey and are pleased to hear that you appreciated the clean room and our great customer service - thank you for your kind words and support. Your satisfaction is what drives us, and we can't wait to welcome you back soon for another 5-star experience at our Fort Wayne hotel. Safe travels!Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Robert, Thank you for staying with us on this journey. We regret to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. At Quality Inn Fort Wayne, we always strive to exceed our guests' expectations of comfortable accommodations and friendly service, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Thank you for choosing us. Safe travels!Best Regards,Guest Experience Team

Hi Javier, it's regrettable to hear your recent visit did not meet your expectations. Our primary goal is always to exceed our guests' expectations of quality accommodations, amenities, and service, so we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and taking the time to review us. We appreciate both.Best Regards,Guest Experience Team

Thank you so much for the 5-star review, Stephanie! We appreciate that you have taken the time to let us know how you perceived our hotel, and we are pleased to hear that you found everyone at our hotel accommodating. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing Quality Inn Fort Wayne for your rooming needs on this journey. We wish you safe travels and eagerly anticipate your return for another pleasant and positive experience.Best Regards,Guest Experience Team

Dear Kirk, It is always a pleasure to receive positive feedback, and we are thrilled to read about your 5-star experience at Quality Inn Fort Wayne - thanks so much for your kind words and support! As we put a lot of effort into providing clean, comfortable, and friendly accommodations for our guests, it is very rewarding to hear your perspective of our hotel - thank you for acknowledging the upkeep and cleanliness of our property and for appreciating our front desk for their helpful service. We'll be sure to share your feedback with our team, who work diligently to uphold our hotel's high standards. Your comment about breakfast is duly noted. While we are glad that it satisfied you, we want to ensure that every aspect of your stay is exceptional, so we will certainly take your feedback into consideration when we next review our breakfast offering. We trust that the positives of your visit outweighed any downsides, and we look forward to serving you again when you return to Fort Wayne. Enjoy your travels, and thank you for staying with us on this journey!Best Regards,Guest Experience Team

Dear Angela, we appreciate you taking the time to review your recent stay at Quality Inn Fort Wayne and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to hosting you again and hope to exceed your expectations on a future visit. Have a safe trip, and thank you for choosing us!Best Regards,Guest Experience Team

Dear Maurice, Thank you for choosing Quality Inn Fort Wayne for your accommodation on this trip. We appreciate you sharing your experience with us and are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We do understand the importance of providing a peaceful and relaxing atmosphere for our guests, and we regret that we fell short of delivering that during your visit. Rest assured, we will keep your comments in mind as we strive to improve our product/service for the satisfaction of our future guests. We look forward to the opportunity to serve you again and hope to delight you with a superior experience during your next trip to the area. Safe travels!Best Regards,Guest Experience Team

Dear Leon, Thank you for choosing Quality Inn Fort Wayne for your accommodation on this trip. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. Your satisfaction is our top priority, and your insights are crucial to our goal of exceeding your expectations on a future visit. We look forward to the opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Have a safe trip & happy holidays! Best Regards,Guest Experience Team

Dear Faiz, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. At Quality Inn Fort Wayne, we always strive to exceed our guests' expectations and take poor experiences very seriously. We sincerely apologize for any disappointment with our product/service, and we would like to know in more detail about your issues so we can take corrective measures for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Have a safe trip, and thanks for choosing us.Best Regards,Guest Experience Team

Hi Nathan, We are very disappointed to read your review of our hotel. We take upkeep and cleanliness very seriously, and our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. Your satisfaction is important to us, and we have taken your feedback on board for the betterment of the guest experience. We are saddened if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our hotel and hospitality. Thank you for your business and your feedback. We appreciate both.Best Regards,Guest Experience Team

Dear Rosalia, Thank you for choosing to stay at Quality Inn Fort Wayne and taking the time to leave us a 5-star review. We really appreciate it. We are glad to have met your expectations on this visit, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Do travel safe, and see you again very soon!Best Regards,Guest Experience Team

Dear Susan, Thank you for choosing to stay at Quality Inn Fort Wayne and rating your experience as positive. We appreciate it. We are glad that you found our accommodation clean and comfortable, and we hope your stay was relaxing and you had a good night's sleep at our property. Sorry to hear that our breakfast offering did not particularly appeal to you. We apologize for this and appreciate the opportunity to improve future guest satisfaction. We do review our breakfast selection regularly, and we will take your comment into consideration when we next do so. We trust that everything else was to your satisfaction, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience Team

Hi Rhoda, We are very disappointed to read your review of our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We wish you had made our staff aware of this, as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. That said, we are very sorry that your experience is not up to the quality and standard we usually provide for our guests, and rest assured that we will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. Our maintenance team has also been alerted to your observations so that they can take immediate action to address the mold issue you have highlighted. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Safe travels!Best Regards,Guest Experience Team

Dear Abraham, Many thanks for the stellar review. We appreciate it. We hope your stay at Quality Inn Fort Wayne was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another great stay during your next trip to the area.Best Regards,Guest Experience Team

Hey Joshua, Thank you for the positive rating. We appreciate it. We hope your stay at Quality Inn Fort Wayne was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Hi Robert, Thank you for your review. We strive to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for any inconvenience caused due to the fact that we are not accepting pets anymore at the hotel, and we regret that we were unable to accommodate your rooming needs when you arrived. We do try our best to ensure that such notices are updated immediately on our brand website. Kindly note that the Expedia website has been updated to reflect no pets. While we were waiting for the site to be updated by Expedia, we had increased the daily pet fees to 250 per night to dissuade any guests with pets. We appreciate your patronage so far, and we are sorry that we will no longer be able to host you and our furry friend.Best Regards,Guest Experience Team

Dear Maurice, Thank you for your review. We appreciate your kind words for our on-site team. At Quality Inn Fort Wayne, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. Upon investigation, we were made aware of the fact that the room in which you stayed has brand-new luxury vinyl plank flooring, so we are a bit confused by your review. There's a very small carpet area under the sink, which will soon be replaced by brand-new tiles. We are in the process of upgrading our flooring in all rooms, and 75% of all our rooms have brand-new flooring already, including the one assigned to you in the bedroom area. Also, our staff is always happy to assist with printing any documents as needed upon request. We trust this information is helpful, and we look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience Team

Hi Kevin, Thank you for your review. While we are glad to hear that you liked the room and found the main room and beds clean and well kept, we are sorry that the bathroom fell short of your expectations. We thank you for bringing this to our attention - it could have been appreciated even more if we were made aware of this issue during your stay, as we are here to resolve your concerns right away. We will, however, bring this to the attention of our housekeeping team and see to it that our standards of cleanliness are maintained at all times. Please note that the property recently underwent a renovation. We have refurbished the rooms, and we will soon get to the bathroom renovations as well. Also, we try to change all the taps and shower heads immediately as soon as we find them worn out. For future travels, if there is ever an issue with your room at check-in, please do not hesitate to contact our front desk, who will happy to remedy the issue right away. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience Team

Dear Raymond, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We understand that, at the outset, you did not receive the room type you were looking for, but we are glad to know that you were moved to a room of your preference the following day. Please note that when you book a room on a third-party channel, the room type is never guaranteed. Rather, you get to make a preference, which is subject to the hotel's availability after direct bookings are assigned their guaranteed room types. In the future, we recommend you book via the hotel's brand website or call the hotel directly to guarantee a particular room type. We have also noted your comment about the shower, and we apologize for any service lapse on this occasion. We appreciate you making us aware of this, and rest assured that this critical feedback will be put to good use for the betterment of the guest experience. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We hope for a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us.Best Regards,Guest Experience Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Hey Danielle, Thank you for the positive rating. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you liked the location and the bathtub and found the facilities clean, the room spacious, the bed comfortable, and the staff friendly, and it's nice to read that our parking arrangement was to your satisfaction. We are also pleased to know that our breakfast and coffee offerings were to your taste. We do apologize for the comfort issue you describe with the room and regret any inconvenience caused. We will address this with our housekeeping team and see to it that our staff does a better job of preparing/airing out the rooms moving forward. We have also noted your comments about the door locks and breakfast, and we appreciate your suggestions for improvement. We review our breakfast offering regularly, and we will take your comment into consideration when we next do so. As for the price, our aim is to provide a superior experience at a fair price. Our guests usually find our pricing competitive as we do monitor room rates in the area to try and keep our prices reasonable for our guests. However, at certain times of the year, due to higher demand, prices do tend to increase in the area. We hope this information is helpful, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area.Best Regards,Guest Experience Team

Dear Meghan, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the issue you experienced with the keycard and regret any inconvenience caused. Sometimes, bank cards and cell phones can cause keys to become demagnetized. We will, however, look into this and alert our team to your comments so they can take immediate action to address the issue you have highlighted. We trust that everything else was to your satisfaction, and we look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience Team

Dear Ronald, Thank you for the positive rating. We appreciate it. We hope your stay at Quality Inn Fort Wayne was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience Team

Hey Albert, Thank you for the positive rating. We appreciate it. We hope your stay at Quality Inn Fort Wayne was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience Team

Hi Rebecca, We are very sorry to hear that you did not have a wonderful experience during your recent stay with us. Unfortunately, we are not accepting pets anymore at our hotel, but we would have allowed your service animal if you had mentioned it. We still apologize for any inconvenience caused and hope we will have another opportunity to host you more successfully in the future.Best Regards,Guest Experience Team

Hey Ronald, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you noticed our recent upgrades and found our property well-maintained and the staff accommodating, and it feels great to know that our housekeeping services impressed you. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back at Quality Inn Fort Wayne many more times in the future.Best Regards,Guest Experience Team

Hey Richard, Thank you for the positive rating. We are glad that you noticed our recent upgrades and found our property clean, safe and comfortable and the staff friendly, and we hope your stay at Quality Inn Fort Wayne was relaxing and you had a good night's sleep at our property. Sorry to hear that you didn't have the space you wanted in the bathroom. We have a variety of rooms available in a range of sizes. When you plan your next stay, please let us know when you make your reservation so that we can assist you with a suitable room option that will meet your requirements. Despite this, we appreciate you telling us that you found the room satisfactory, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. Your comments about the room type have been duly noted. Upon investigation, we were made aware of the fact that you had booked a regular King room but wanted a handicapped accessible room. We only have handicapped accessible 2 Queen beds for which the price was more. Thus, you were assigned a hearing accessible room. That said, we sincerely apologize for the noise issues and other aspects of our accommodation that did not impress you, and we regret any inconvenience caused. We take guest feedback very seriously, and we have noted your comments and will put them to good use for the betterment of the guest experience. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope that you will give us a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us.Best Regards,Guest Experience Team

Hey Cathy, Thank you for the positive rating. We appreciate it. At Quality Inn Fort Wayne, our staff works very hard to make sure they provide the best services to our guests, and your kind words for our breakfast attendant will continue to motivate him and encourage him to remain focused on our goal of providing 100% value and quality services at all times. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards,Guest Experience Team

Hey Raymond, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience Team

Hi Glenn, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the disappointment you describe with the bathroom size and the shower, and we regret any inconvenience caused. We thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. For future travels, please know that we have a variety of rooms available in a range of sizes. We hope you'll come and stay with us again, and we request you to notify us when you make your reservation so that we can assist you with a suitable room option that will meet your requirements. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience Team

Hey Adam, Thank you for the positive rating. We appreciate it. We hope your stay at Quality Inn Fort Wayne was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Hey David, Thank you for the positive rating. We appreciate it. We hope your stay at Quality Inn Fort Wayne was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hey Nicholas, Thank you for the stellar review. We are glad that you liked our accommodation and found it clean and quiet, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Quality Inn Fort Wayne many more times in the future.Best Regards,Guest Experience Team

Hi Linda, Thank you for the positive rating. We hope your stay was relaxing and you had a good night's sleep at our property. We do apologize for the dissatisfaction caused due to the fact that the pool and hot tub were unavailable during your stay, and we regret any inconvenience caused. Unfortunately, from time to time, we are required to perform maintenance on different areas of the hotel. In this instance, the pool needed attention, and thus was closed for renovations. We try our best to make sure that such notices are updated immediately on our brand website. Sounds like we dropped the ball here. Please rest assured that we will alert our team to your comments to make sure our guests are fully aware of such notices before they arrive. We trust that the positives of your visit outweighed any downsides, and we hope to welcome you back when you return to Fort Wayne.Best Regards,Guest Experience Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Hey Amanda, Thank you for the positive rating. We appreciate it. We hope your stay at Quality Inn Fort Wayne was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards,Guest Experience Team

Hey Anna, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience Team

Hi Dustin, Thank you for your review. We appreciate you personally recognizing Phil for his great service, and we hope your stay was pleasant and you had a comfortable night's rest at our property. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit more enjoyable for you. We look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience Team

Dear Lucy, Thank you for taking the time to post your review. We are glad that you noticed our recent upgrades and found the bed comfortable and the room clean, quiet, and in good condition, and it's nice to know that our friendly and helpful staff left a positive impression on you. We also hope your stay was relaxing and you had a good night's sleep at our property. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. The property, as you rightly pointed out, is currently undergoing renovations/repairs. This is to ensure that we are able to offer a superior experience to our guests in the near future. We recognize that staying in a hotel undergoing refurbishment can be somewhat inconvenient, and we are trying to manage the situation to disrupt our guests as little as possible. We still apologize for any inconvenience caused due to the limited parking space during renovations. Your comment about the vacuuming of the hall at 11 pm is duly noted, and it is strange that this happened. We do not usually vacuum around 11 pm, but we do it as a part of our daily property walk to make sure all hallways are clean at all times. We will, however, alert our team to your comments. Unfortunately, from time to time, we are required to perform maintenance on different areas of the hotel. In this instance, the pool needed attention, and thus was closed for renovations. Kindly note that while several of our staff members speak Spanish as their primary language, our multilingual team is fully equipped to provide customer support in the English language. As for housekeeping, to promote an uninterrupted stay, our service policy is to offer housekeeping services upon request for shorter visits. If guests need service sooner or additional towels, toiletries, and linens, they can request this at the front desk. We are, however, glad to hear that our staff addressed your concern and had the room cleaned promptly and new towels brought upon request. Thank you for considering our accommodation for your stay in Fort Wayne and taking the time to post your review. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards,Guest Experience Team

Hey Ronald, Thank you for the positive rating. We are glad that you liked the location and found it safe and our property clean and comfortable, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards,Guest Experience Team