Do NOT book here. We booked Joy hotels, we we arrived there was a note on the book saying to check in at their sister hotel, which we had to find with all our luggage. When we arrived they told us, with an attitude that we were actually staying in a different hotel because Joy hotel is CLOSED. C-hotels owns 4 hotels in the same areas and all of them are closed so they’ve grouped everyone into their bigger hotel. This place looks like a airport hotel, not a small boutique hotel like the one we booked. They were extremely rude, no apology or accommodation for the fact that they did this without any warning or option to cancel. The prices look great, because it’s too good to be true! They should not be allowed to have bookings for places that are completely closed. All of the amenities are also closed apparently due to COVID although all other places we stayed in Italy had open bar/restaurant. They have it advertised everywhere that it’s open, when we showed up there was no one and nothing in the bar despite it being their “happy hour”. When we called the front desk they were again, very rude and offered me water, which I had in my room mini fridge. Awful experience, awful hotel looking Over the bus terminal and again not at all what you think you’re booking. DO NOT STAY AT ANY C-HOTELS ESTABLISHMENT.