Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

c-hotels Joy

Photo gallery

Featured Image
Flat-screen TV
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing

Overview of c-hotels Joy

c-hotels Joy

4 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

  • Popular LocationCathedral of Santa Maria del Fiore13 min walk
  • Popular LocationPonte Vecchio16 min walk
  • Popular LocationUffizi Gallery18 min walk
  • AirportFlorence (FLR-Peretola)18 min drive

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About this area


Located in Florence's Santa Maria Novella neighborhood, c-hotels Joy is in the city center and near a train station. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Ponte Vecchio and Piazza della Signoria. Looking to enjoy an event or a game? See what's going on at Nelson Mandela Forum or Stadio Artemio Franchi. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Basilica of Santa Maria Novella - 7 min walk
  • Medici Chapels - 9 min walk
  • Cathedral of Santa Maria del Fiore - 13 min walk
  • Ponte Vecchio - 16 min walk
  • Uffizi Gallery - 18 min walk

Getting around

  • Florence (ZMS-Santa Maria Novella Train Station) - 3 min walk
  • Cascine Station - 17 min walk
  • Peretola Airport (FLR) - 18 min drive


  • La Grotta di Leo — 4 min walk
  • Trattoria Armando — 4 min walk
  • Ristorante Indiano Zafferano — 4 min walk
  • Benedicta — 4 min walk
  • Trattoria il Contadino — 4 min walk

About this property

c-hotels Joy

4-star Florence hotel in Santa Maria Novella, walk to Basilica of Santa Maria Novella
This smoke-free hotel features a bar/lounge, concierge services, and dry cleaning. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and multilingual staff are onsite. All 54 soundproofed rooms feature free WiFi and minibars. Guests can enjoy deep soaking tubs, and other standard amenities include electric kettles and flat-screen TVs.
C-hotels Joy offers 54 accommodations with minibars and safes. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: EUR 10 for adults and EUR 10 for children
  • 1 bar

Family friendly

  • Soundproofed rooms


  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating


  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels


  • Digital channels
  • Flat-screen TV

Food and drink

  • Electric kettle
  • Minibar


  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Similar properties

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Check-in from 2:00 PM - midnight
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.90 per person, per night, up to 8 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10 for adults and EUR 10 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

c-hotels Joy Hotel Florence
c-hotels Joy Hotel
c-hotels Joy Florence
c-hotels Joy Hotel
c-hotels Joy Florence
c-hotels Joy Hotel Florence

Frequently asked questions

Rating 5 - Excellent. 372 out of 559 reviews
5 - Excellent 67%
Rating 4 - Good. 162 out of 559 reviews
4 - Good 29%
Rating 3 - Okay. 16 out of 559 reviews
3 - Okay 3%
Rating 2 - Poor. 6 out of 559 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 559 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were unable to go because of COVID-19. This hotel would not refund any of our money even though we are seniors, had a dr note saying we were not to go. I feel ripped off for no fault of my own and for sure when I can return to Italy I would never stay with them or recommend them to anyone. As a matter of fact I would bad mouth them to anyone who is looking for a recommendation for a hotel in Florence.
Stayed 1 night in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I actually did not stay at c-hotels Joy but at their other hotel, Ambasciata because of COVID, they combined the guests to reduce COVID contact for their staff.
Stayed 2 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice staff
We actually didn't stay at Joy Hotel as the hotel is still shut down due to the COVID-19. The hotel did offer us to stay at HOTEL AMBASCIATORI and we got an upgrade with a view of the Duomo. The location for HOTEL AMBASCIATORI is excellent! Right next to the train station and around the corner of the central bus stop. You will not hear the outside noise, but you can hear the hotel guests slamming doors and talked loud when they're walking down the hallway. The bedsheet was super soft but hotel wifi was not strong enough. If you are here for vacation, would definitely recommend this hotel!
Stayed 1 night in Sep 2020

5/5 Excellent

Stayed 3 nights in Sep 2020

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising: this hotel isn’t open!!!
Do NOT book here. We booked Joy hotels, we we arrived there was a note on the book saying to check in at their sister hotel, which we had to find with all our luggage. When we arrived they told us, with an attitude that we were actually staying in a different hotel because Joy hotel is CLOSED. C-hotels owns 4 hotels in the same areas and all of them are closed so they’ve grouped everyone into their bigger hotel. This place looks like a airport hotel, not a small boutique hotel like the one we booked. They were extremely rude, no apology or accommodation for the fact that they did this without any warning or option to cancel. The prices look great, because it’s too good to be true! They should not be allowed to have bookings for places that are completely closed. All of the amenities are also closed apparently due to COVID although all other places we stayed in Italy had open bar/restaurant. They have it advertised everywhere that it’s open, when we showed up there was no one and nothing in the bar despite it being their “happy hour”. When we called the front desk they were again, very rude and offered me water, which I had in my room mini fridge. Awful experience, awful hotel looking Over the bus terminal and again not at all what you think you’re booking. DO NOT STAY AT ANY C-HOTELS ESTABLISHMENT.
Stayed 3 nights in Sep 2020