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Reviews of Palais Faraj Suites & Spa

5 out of 5
Palais Faraj Suites & Spa
Bab Ziat, Quartier Ziat, Fès Médina, Fes

Reviews

9.6

Exceptional

Rating 10 - Excellent. 171 out of 207 reviews" "
Rating 8 - Good. 27 out of 207 reviews" "
Rating 6 - Okay. 6 out of 207 reviews" "
Rating 4 - Poor. 1 out of 207 reviews" "
Rating 2 - Terrible. 2 out of 207 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dean, Fort Worth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and great breakfast
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Dean,Thanks you very much for choosing Palais Faraj Suites & Spa for your stay in Fez.We also really appreciate your nice comment.Best Regards,

10/10 Excellent

Mithuna, Redmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Riads we stayed at in all of Morocco. It is just outside the medina so car can go to the property unlike a lot of others where you need to walk in the medina from car park to the hotel. Beautiful property, had a great view of the medina, spacious and clean rooms (not common for Riads in medina), excellent service and staff, even had a gym, good restaurant with live music that we loved. Breakfast had plenty of options with a fresh omelette station as well. Overall amazing Riad!
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Mithuna,I would like first to thanks you for choosing Palais Faraj Suites and Spa for your stay in Fès;Your comment is very elogious and really describe the Hotel and our service in th emost appropriate way.Best Regards

10/10 Excellent

HUSSAIN

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Nov 2023
Response from General Manager on Nov 23, 2023
Dear Hussain, We would like to thanks you for your visit at the Palais Faraj Suites & SPA and appreciate your nice commentBest Regards,

8/10 Good

Amr

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A charming hotel conveniently located just outside the old city. The rooms are comfortable, but the toilet room could use some extra TLC.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 21, 2023
Dear Amr,Thanks you for your comment and happy to heard that you like our property.We are sorry concerning your remark abour TLC but we will brief the team to it corrected for the future.Best Regards,

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel, lovely suite (#22) with great view of sunrise over Fes. Charming efficient staff. Convenient location, immediately adjacent to Medina.
Stayed 2 nights in Sep 2023
Response from PALAIS FARAJ Suites & Spa on Sep 25, 2023
Dear Alexander,Thank you for taking the time to write such a nice review.The whole PALAIS FARAJ Suites & SPA team is looking forward to welcoming you again!

10/10 Excellent

Fania

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the smell when you entered from the main door to the room, everything during our stay ( 4 days) was perfect. The hotel is curated with taste, decor with many details, and crafts. The service was impeccable. All this said, our stay would only have been this flawless with Kareem at the front desk and Badreddine ( breakfast restaurant). They went above and beyond to facilitate our first visit to Morroco. In addition, the cleaning service every day was impressive. After an exhausting day, the spa is a must, followed by the rooftop bar or the restaurant, both excellent (favorite: creme brulée). Many thanks and I can't wait to come back. The only thing I would change is to have an iron station in the room, as it took some time and several calls to get it;
Response from PALAIS FARAJ Suites & Spa on Sep 25, 2023
Dear Fania,Thank you for taking the time to write such a nice review.The whole PALAIS FARAJ Suites & SPA team is looking forward to welcoming you again!

10/10 Excellent

Pratik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay at Palais Faraj!
Luxurious stay at the Palais Faraj hotel in Fes. It makes you feel like you’re in a grand palace with so many different spots to hang out and just admire the detailed decor. Gorgeous panoramic views of the Medina and afar from outside common areas. Staff was extremely accommodating, booked us reservations for dinner, gave good suggestions. We also had the F’Tour dinner buffet up on the terrace which was fantastic with plenty of veg and non-veg options. Thank you to the restaurant manager Khadijah for being so helpful and kind while we were up there. We were able to enjoy breakfast, lunch, and dinner throughout our stay even though it was Ramadan. Just an FYI in terms of drinks, they had no alcohol during this time. In city of Fes you might find a couple scattered riads that will serve foreigners, but don’t count on it. The location of the hotel is also ideal, many taxis always passing by and you can get to the medina within minutes by car. Also just a tip you can also utilize the hotel shuttle van by calling the hotel, for example after we finished dinner at Palais Armani one night, it was pretty late and hard to find a taxi, and the locals grab them up pretty quick, so I just called the hotel and the shuttle came within minutes, super convenient and safe. Lastly shout out the to spa staff, my wife and I did the Palais Du Ritual which includes a hammam experience with steam room, full body scrub/rinse with black soap, full body massage, relaxation time, etc!
Stayed 3 nights in Apr 2023
Response from PALAIS FARAJ Suites & Spa on Apr 21, 2023
Dear Pratik,Thank you for taking the time to write such a nice review, it helps enormously to our daily motivation.A very sincere Chocran from the whole team!

10/10 Excellent

KEITH

6/10 Okay

emmanuel

Travelled with group
Liked: Staff & service
good location and staff

10/10 Excellent

Philip

The location was great, the hotel was wonderful, and the staff were friendly and outstanding.
Stayed 4 nights in Aug 2022
Response from PALAIS FARAJ Suites & Spa on Aug 19, 2022
Dear Philip,Thank you for taking the time to write such a nice review.The whole PALAIS FARAJ Suites & SPA team is looking forward to welcoming you again !

10/10 Excellent

Nawal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Jul 2022
Response from PALAIS FARAJ Suites & Spa on Aug 19, 2022
Dear Nawal,Thank you for taking the time to write such a nice review.The whole PALAIS FARAJ Suites & SPA team is looking forward to welcoming you again !

6/10 Okay

Gwansoo

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

IBRAHIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2022

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 5 nights in Mar 2022

10/10 Excellent

Shaima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was AMAZING. Best hotel Ive staye at and if you go, check out l’amandier restaraunt on the rooftop
Stayed 2 nights in Feb 2022
Response from Albrecht JERRENTRUP, General manager on Feb 28, 2022
Dear Shaima, Thank you for taking the time to write such a nice review . We are very glad that you appreciated our services and the atmosphere ! We look forward to the next opportunity to welcome you again !!!

10/10 Excellent

Osama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding luxurious hotel. Impeccable service. We were upgraded to a beautiful suite. Shower area should be made safer with grab bars. Spa too expensive otherwise we would have used it. Location ideal. Khadija at the breakfast restaurant was very helpful and nice.
Stayed 3 nights in Nov 2021
Response from Albrecht JERRENTRUP, General manager on Dec 24, 2021
Dear Madam, Dear Sir, Thank you for taking the time to write your review . We are very glad that you appreciated our services and the atmosphere at PALAIS FARAJ Suites & Spa ! We look forward to the next opportunity to welcome you again !

10/10 Excellent

Subhash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
First time in Morocco with my wife. Had to see Fes. Among the most highly recommended Riads was the Palais Faraj. Had to stay here 😊 loved it 💕
Stayed 3 nights in Nov 2021
Response from Albrecht JERRENTRUP, General manager on Dec 24, 2021
Dear Madam, Dear Sir, Thank you for taking the time to write your review . We are very glad that you appreciated our services and the atmosphere at PALAIS FARAJ Suites & Spa ! We look forward to the next opportunity to welcome you again !

10/10 Excellent

revivit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly beautiful hotel in a superb location
Amazingly beautifull hotel in a superb location. Great view loved the room the furniture, everything was top class. As it should be for the price.
Stayed 2 nights in Sep 2021
Response from Albrecht JERRENTRUP, General manager on Oct 14, 2021
Hello, It is with great pleasure that we receive your feedback regarding your stay at Palais Faraj Suites & Spa. We will be extremely happy to welcome you back. We kindly ask you to stay connected and informed of our offers via our pages on social networks !

10/10 Excellent

alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great palace
Impecable palace and a must in Fes.
Stayed 3 nights in Jul 2021
Response from Albrecht JERRENTRUP, General Manager on Aug 6, 2021
Dear Alfonso, it is with great pleasure that we receive your feedback regarding your stay at PALAIS FARAJ Suites & Spa. We look forward to welcoming you again soon! We invite you to follow us on our social media networks to stay informed of our offers!

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Hotel
Hotel location, facilities and staff are simply amazing. The hotel itself is so beautiful with numerous gardens and fountains. You feel like you are indeed in a royal palace. The staff is also 5 stars. We ate at L'Amandier restaurant and the food and service was just excellent. My husband had the unfortunate event of getting a kidney stone during out stay. He got terrible pain very late into the night. The staff quickly reached our to their resident doctor who saw my husband in our room within 20 minutes of our call. A staff member extended his shift to help us translate and even arranged with the doctor to have the medicines delivered to the hotel. They even treated us as family by loaning us cash as we didn't have enough Dirhams in hand to make the payments. They really treated us like family.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. One of the best places I have ever stayed. The Riad was magnificent, each room on the main level was unique and beautifully handcrafted. The breakfasts were delicious and generous. The staff made sure everything was just right. The room was spotless and incredibly doctors and comfortable. I LOVED every second at the Riad.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Joel, London, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I have stayed in. The rooms, decor and staff were amazing.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

Judy, Los Angeles

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property is lovely, both public areas and rooms. Restaurant is good, both for breakfast and dinner . Location is good. We had one poor experience where hotel recommended a restaurant in Médina and told us it would be easy to get there either by their driver or taxi. After we waited 45 minutes they told us we needed to hire a car for $30. Restaurant was very mediocre, near empty and expensive. I felt we had been set up to give business to a place that needed it. When I told hotel manager, he was quite indifferent. Reflected badly on hotel and their service ethic.
Stayed 3 nights in Oct 2019
Response from Albrecht Jerrentrup, GM of Palais Faraj on Oct 29, 2019
Madam, thank you for the good comments concerning Palais Faraj. Concerning your dinner experience outside, I would like to make clear that we sincerely recommended you a place, we made so far best experiences with this place and guest's feed-backs were excellent. We do not appreciate your insinuations at all. Concerning the taxi experience : firstly, you refused the private transportation, suitable for 4 persons (yes, 300 dh return), though we mentionned to you that public taxis only accept max 3 passengers and it would be hard to get 2 in same time, accepting to do the same way. We tried to explain this to you. After waiting; you finally accepted the private transportation.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to come back again. The property has fantastic view
Stayed 1 night in Oct 2019
Response from Albrecht GM Palais Faraj on Oct 17, 2019
Thank you very much, you will be more than welcome!! Albrecht GM Palais Faraj

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Fes. Veritable oasis from the hustle and bustle.
Stayed 2 nights in Aug 2019
Response from Albrecht GM Palais Faraj on Oct 17, 2019
Thank you very much for your kind comment!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building was beautiful, with a lot of detailed artwork throughout. The courtyard is beautiful. We received an upgrade and had a magnificent and spacious room. I would have preferred a room that overlooked the courtyard instead of just the edge of it but I'm not complaining. Everything was beatiful and gracious.
Stayed 2 nights in Jun 2019
Response from Albrecht GM Palais Faraj on Oct 17, 2019
Choucran bezeff, thank you very much for this comment! We all hope to welcome you again!

10/10 Excellent

Dorinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful decor. Great location. Awesome attentive staff.
Stayed 2 nights in May 2019
Response from Albrecht GM Palais Faraj on Oct 17, 2019
Choucran, merci & thank you!!! In the name of all our team, Albrecht

10/10 Excellent

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Place is extremely nice and Royal. Some front desk staff could benefit from more training but most were outstanding.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The woman working the front desk was extremely helpful. She retrieved a jacket left behind in a hotel in the last town we stayed in...four hours away.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel..Staff were lovely and helpful! Parking inside made a difference...Beautiful view...
Stayed 1 night in Feb 2019
Response from Albrecht on Mar 14, 2019
Dear New York, New York ! Thabnk you very much!! Please come back to Fès! Yours truly, Albrecht, gm of Palais Faraj

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel situated by the old city - perfect location
Stayed 2 nights in Jan 2019
Response from Albrecht on Mar 14, 2019
Dear JAVEA, many thanks for your comment! Best regards from all the team of Palais Faraj, Albrecht gm

10/10 Excellent

felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace style!
We love the palace style It is sooooo lovely!!
Stayed 2 nights in Dec 2018

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely escape
This hotel/palace is luxurious. From the incredible library to the intricate tile work, there is beauty around every corner. We stayed here for three nights and it was a lovely experience. The views were incredible, the food was delicious (both breakfast and dinner), and the entire staff was warm and welcoming. The medina is about a 20 minute walk and there are some sites along the way. The only issue I had was with the heat. Our room never really warmed up. Luckily, the robes and slippers kept us content! Thank you for a lovely stay.
Stayed 3 nights in Nov 2018

4/10 Poor

Ashley

We stayed here for 3days/2nighta during our stay in Fez and were quite disappointed with Palais Faraj...mainly because of the terrible food poising we got 100% from this hotel and poor service in the bar and restaurant. We ate all our meals in Fez ONLY at this hotel and got violent, fast, and furious food poisoning. My husband is a physician and was able to diagnose based on the timing and symptoms that it was mostly definitely from the “salads of fez” at the terrace restaurant. Avoid at all costs!!! The food was mediocre at best, but the service was just awful every time in the bar and restaurants. Also—the breakfast was disgusting. The breads were all stale and hard as rocks. They put unrated food from all week out and it is clearly spoiled. Definitely not a 5-star property.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Ali

Liked: Cleanliness
Disliked: Property conditions & facilities
Some Issues.......
The service at the beginning was exceptional. Good location and historic old building but several issues.......internet did not work during the entire stay in the rooms, toilet the first night kept making noises and we could not sleep the entire night which made our first day in Fez tiring, they charged me 48,000 MAD instead of 4800 on my credit card but they fixed it but the woman helping me was very curt. In addition, they have yet to respond to my email.
Stayed 2 nights in Oct 2018

10/10 Excellent

Melissa, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is paradise! The service is incredible, the property and rooms are stunning! 5 stars on all fronts. We arrived and were upgraded for free from a standard type room to the ambassador suite which was absolutely gorgeous! WiFi works great. Breakfast was delicious. The restaurant is fantastic and has great views of the city. I will definitely stay here again. I absolutely loved it. Thank you to all the staff for a memorable stay!
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very comfortable
This hotel is in a restored mini palace, with a lovely courtyard and traditional carving and zellij tiling everywhere. It's a stunning building! You can have Moroccan tea and cakes in the gorgeous courtyard. The small pool is very peaceful. Breakfast was superb, the best we'd had in Morocco. And the staff were incredibly kind. The best part was our room, which was different than anywhere else I have stayed. Cosy but not crowded, it's a lovely space decorated with traditional painted wooden ceilings, zellij marble mosaics and stunning carving and scattered with Moroccan rugs. The bed was huge and extremely comfortable with good quality soft cotton linens. Finally the location is brilliant. There are amazing views over the medina from the bar and restaurant, but the hotel itself is nestled in the medina walls, not actually inside the medina. This means it's accessible by car (unlike hotels inside the medina) but also only a very short walk to most sights on the city. And it's open to the sky so it gets plenty of sun.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Gorgeous Architecture. Nice staff. Fabulous view at the restaurant and the bar.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful retreat to get refreshed and energized
Stayed 1 night in Jul 2018

10/10 Excellent

Kerry, Laguna Beach, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations!
Absolutely gorgeous property with some of the most extraordinary designs detail I’ve ever seen. The staff was A+ and went out of their way to make sure that every need was a top priority. Restaurant recommendations, transportation to the train station in the middle of the night, research/advice on activities, etc. was handled with superb customer service. Unfortunately, they set the standard so high checking into my riad in Marrakech has been a painful experience. Thank you Palais Faraj for the wonderful Moroccan hospitality.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

H, Houston TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel located at d city wall
This is a large and well run top notch hotel located just outside city wall so is convenient to get to by car or taxi, but also close enough that your guide will pick you up at your hotel and walk you into the old Medina. Hotel staff is professional and the rooms and common areas are beautiful. Top floor has two restaurants and a nice bar, all with amazing city views.
Stayed 2 nights in Mar 2018

10/10 Excellent

William, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful well located hotel
First class service. Beautiful hotel set conveniently close to the medina. Facilities, comfort, restaurant enhance your visit to Fez. Oasis of calm luxury after the excitement and noise of the medina.
Stayed 4 nights in Feb 2018