1/5 Terrible
Bridget
Travelled with family and small children
Jun 19, 2022
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in took forever, despite it being 10 pm. Two guys in front of us were having issues with their company credit card and both staff spent about 20 mins trying to work w/them instead of the 2nd staffer going to the next desk to continue to check in the growing line of customers. Guy who appeared to be the night manager just leaned against the doorway, occasionally stretching but not bothering to direct staff to work w/other customers nor helping customers himself. The 2 guys finally stepped out of line to work the card issue out.
The theme room was filthy, chip bags behind the night stand, floor was filty, seemed to not have been washed in a very long time judging by my socks.
The hotel was full of teams and some of the kids ran up and down the hallways yelling and screaming well past midnight. The adult chaperones were partying in open rooms, very loud and obnoxious. After midnight some of the adults were quite drunk and arguing and fighting very loudly in the hallway. I thought one guy was going to kill his kid, swearing and calling him nasty names. One guy apparently had a fight with his wife/girlfriend and was in the hallway screaming about her for at least 40 mins, every second word was f*** or f***ing b****. A call to the front desk at about 2:30 AM went unanswered for the longest time, finally they answered, said they'd send security but no one ever came as he continued to rage for another 25-30 minutes.
Terrible place, will not stay at this chain ever again.
Stayed 1 night in Jun 2022