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Staff and food excellent room clean and tidy good position in the high
Carl
Stayed 2 nights in Dec 2023
Response from Bear Esher on Jan 26, 2024
Hey Carl Thank you for your review, we hope to welcome you back soon Kindest regards Jess and the Bear team
6/10 Okay
Verified traveller
Dec 13, 2023
Liked: Room comfort
Good value and in a convenient location.
All the staff were friendly, the room was comfortable but looked a little tired. A couple of the lights were fiddly to switch on and even with all lights on the room it was a little gloomy as the curtains needed to be kept drawn for privacy as the room looked directly out onto the road junction where cars where stopped at the traffic lights outside. As expected in an older property floors were uneven and creaky, but that meant early departures/late arrivals were rather noisy. Nice toiletries and refreshments provided. Very hot at night unless you remembered to adjust the air-con unit. Parking space was a bonus.
A thoroughly enjoyable stay. Very comfortable room with very stylish decor and accessories. Very pleasant staff. lovely bar and beer garden. Thoroughly recommend staying here
John
Stayed 1 night in Jul 2023
Response from Bear Esher on Nov 29, 2023
Hey Thank you for your review! We hope to see you again in the future :) Kindest regards Oli and the Bear team
From the time we arrived to the time of departure , the management and staff could not be more helpful. Very happy and accommodating throughout our stay. Food was 100% and vey filling as well! Would totally recommend to family and friends to stay there if in Esher at all. We would definitely go back again.
Lovely room with excellent amenities. Many restaurants in the High street to choose from. Complimentary continental breakfast. Staff very friendly and helpful.
Heather
Stayed 1 night in Mar 2023
Response from Bear Esher on Nov 29, 2023
Hey Thank you for your review! We hope to see you again in the future :) Kindest regards Oli and the Bear team
The Bear is my Hotel of choice when attending the Royal Artillery Gold Cup at Sandown Park. It is within walking distance of the race course, has above average amenities and copes with a large crowd of rather loud veteran servicemen post races with friendliness and humour.
Millie, who was on duty on the day of arrival and on departure was exceptional. A charming, helpful and lovely young lady who made an old soldier very welcome.
Malcolm
Stayed 1 night in Feb 2023
Response from Bear Esher on Dec 2, 2023
Hey! Thank you for your lovely review! We hope to welcome you back some time in the future! Kindest regardsOli and the Bear team
Very convenient for Sandown park where we attended an event. It is quirky, but comfortable so long as you can cope with stairs well. The breakfast was the most expensive I have ever eaten. There is very limited parking on site, but plentiful in a side road with 2 hour free timed slots, not counting from 6pm to 8 am.
Verified traveller
Stayed 1 night in Oct 2021
Response from Danny on Oct 19, 2021
Thanks for leaving us a review. We hope you choose to stay with us again when you next visit Sandown! Regards, Danny
The staff were so helpful. I enjoyed my stay, the food was really good. The car parking is a bit restricted, but I was able to get in throughout my stay. I would recommend the hotel as a really friendly place to stay.
Terry
Stayed 2 nights in Sep 2021
Response from Danny on Sep 25, 2021
Hi Terry, thanks for leaving us such a great review! We are so glad you enjoyed your stay and we hope to welcome you back again very soon. Regards, Danny
The entire hotel was wonderful. The staff were brilliant, breakfast was incredible and I want to redecorate my whole house so it looks similar. I would definetley stay again!
Verified traveller
Stayed 1 night in Aug 2021
Response from Danny on Aug 24, 2021
Thanks so much for the amazing review! We are so glad you enjoyed your stay with us and please send photos if you do decide to redecorate!
Booked as near to the Hampton court flower show
The 2 rooms we booked exceeded expectations , it’s put some 5 star hotels we have stayed at to shame.
The breakfast was brilliant a very full English
Our thanks to all the staff for making us so welcome
Nigel
Stayed 1 night in Jul 2021
Response from Danny on Jul 10, 2021
Hi Nigel,
Thanks for the positive feedback! Hoping to see you again very soon!
Great food but be warned if you want to sleep dont bother staying here. The location is on a VERY busy road that has lorries/ HGVs shaking the building until very late at night and from the early hours. Service was slow, waited 10 minutes to check in and the bar staff were not keen to move away from the bar to take orders, if you could find any staff at all.
The food was great both evening meal and breakfast but this place is let down by the excessive noise and the lack of service from its staff.
The hotel was nicely decorated and rooms were cosy and stylish. All staff were friendly and welcoming. Comfortable beds and lovely bathroom products. The room itself was noisy- both from staff ‘out back’ and from a constant whirring overnight (possibly the boiler) which meant I struggled to sleep in room 4. The room was warm and as windows don’t open, needed to use aircon which added to the noise. Reasonably priced minibar, unfortunately no sugar provided for the complimentary tea and Nespresso (we could have asked for this but it was morning and we were due down to breakfast anyway). Breakfast service was slow but food was delicious and good-sized portions.
Jemma
Stayed 1 night in Sep 2020
Response from Jess - Hotel Manager on Oct 13, 2020
HI Jemma,
Thank you for taking the time to write us such a detailed response. I will take everything you've said and see if I can enhance the experience for you during your next visit as well as our next guests. We apologise for not having sugar in the rooms but with our new covid regulations a few small details we didn't anticipate has been changed and we're still trying to work through these changes. Kindest regards - Jess (Hotel Manager)
Just a flying visit a one night/2 days away, meeting a friend for a leisurely lunch at the hotel, then meeting up with family next day. Staff very welcoming, all helpful nice to talk to, would do anything for you.Food wonderful good menu.Rooms comfortable and nice.
Denise
Stayed 1 night in Aug 2020
Response from The Bear Inn on Aug 28, 2020
Morning Denise,
It was a pleasure having you and your husband stay with us. We are so glad you enjoyed your quick trip with us. We look forward to welcoming you back again soon,
Kind regards James Pembrey
Very friendly,helpful and welcoming staff. Inside well appointed and very clean.
Richard
Stayed 1 night in Jul 2020
Response from General Manager on Jul 27, 2020
Thank you for your feedback Richard! We're glad you had a great experience, and that our team were a big part of that! We hope to welcome you back to The Bear soon.
Best wishes, James Pembrey
Very impressed with the stay. Tastefully decorated, breakfast was really good. Gave a boutique hotel feeling
Rohan
Stayed 1 night in Jul 2020
Response from General Manager on Jul 27, 2020
Thank you so much for your feedback Rohan! Our hotel was recently refurbished so I'm glad to hear you liked our new decor. Great to hear about our breakfast too, I will pass on your feedback to our chef team. Hopefully we will see you for another stay soon. Best wishes, James Pembrey