Eleanor Roosevelt National Historic Site Tours and Activities

This hotel is a disaster ! It was a false advertisement on how the hotel really looks . The room was very very outdated and the air conditioner did not work in the bedroom . The smell was overbearing with roach spray ….. We went up to the room and attempted to stay but we were unable to make it work . The front desk said they had another room but my wife said absolutely not ! The receptionist said he was going to cancel the reservation and not to worry that the charges were going to be removed !! Now I am having to do the leg work because they lied to me and are still attempting to charge me for a room I never used . My credit card has an investigation in the works also . Beware of this hotel and what they are about !!!!!

I’m very disappointed with our stay. We’ve stayed here many times over the years and have never had a negative experience, which makes this visit especially disappointing. I’m not sure if it’s related to the ResortPass guests, but people were arriving as early as 8:00 a.m., placing towels on lounge chairs, and then leaving for hours without ever using the pool. As a result, there were virtually no chairs available for guests who were actually at the pool. To make matters worse, this morning there were four empty lounge chairs available, but a security staff member at the pool rudely told me they were reserved for the owners. Watching chairs sit empty while paying guests had nowhere to sit was incredibly frustrating, and the interaction itself was unprofessional. The service was also far below what we’ve come to expect. We waited more than 45 minutes for our food, only for the order to be incorrect when it finally arrived. In addition, our room was never cleaned overnight. We had originally planned to extend our stay. We came with family and booked connecting rooms, but the experience was so disappointing that our family member decided to leave early, and we no longer felt comfortable extending our visit. This experience was completely unlike the level of service we’ve always received here. We have always enjoyed staying here, which is why this visit was so disappointing. I hope management takes these concerns seriously, as this experience has made us reconsider returning

My deck was literally touching the hull of a majestic sailing ship. An evening and morning stroll by the water was hypnotic. Close proximity to fun Greenwich Ave restaurants was a great way to manage 10k steps while anticipating my mahi tacos and Rose. Loved it all. And the in-room dining snacks? Probably the best assortment of fun, gluten free hedonism I never expected.