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Reviews of Maples House Hotel

3 out of 5
Maples House Hotel
79-81 Iona Road, Glasnevin, Dublin, Dublin

Reviews

7.4

Good

Rating 10 - Excellent. 44 out of 167 reviews" "
Rating 8 - Good. 60 out of 167 reviews" "
Rating 6 - Okay. 36 out of 167 reviews" "
Rating 4 - Poor. 16 out of 167 reviews" "
Rating 2 - Terrible. 11 out of 167 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Alexia

Liked: Staff & service
My boyfriend and I stayed for two nights. The neighbourhood itself was quiet and safe. As for the hotel, the staff was friendly. The room itself was not in the best condition. Our mattress had a cigarette burn stain on it and a blood stain on the carpet. There was a lot of noise coming from adjacent rooms and on our last night (May 24th 2024), there was a celebration in the bar area and we were able to hear the very loud music and screaming until atleast midnight. Thus, we would not recommend staying there.
Stayed 2 nights in May 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Maisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a few nights. A little away from the main downtown but that was ok with us as it was a quiet street. Had a problem with noise the last night but the hotel gave a full refund and helped in anyway they could. It is very clean and a nice hotel. The bar and restaurant had great food and service
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay although when we arrived we were told our reservation had been canceled because we had used our AMEX card to book it. This had never been communicated to us by Expedia and according to my app the reservation was still booked. The hotel was very kind although they had given away our rooms they did accomodate our party in a few single bed rooms and we had no complaints.
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property with a really good homely vibe and great pub downstairs. About 30 minute walk to Dublin central. Staff were very friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Prince

Stayed 1 night in Jan 2024

4/10 Poor

Cristina, Highland

Stayed 2 nights in Dec 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, clean, comfortable.
Clean and comfortable. A shower that would knock you over. Friendly staff. Good value.
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Stayed 1 night in Sep 2023

2/10 Terrible

Lisa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Complete disappointment. Tiny room. Bare basics with no effort for any interior appeal. Small window at roof level facing mechanical equipment. Felt like we were put in closet. Worst and most expensive of the nine hotels we stayed at during our trip.
Stayed 1 night in Sep 2023

6/10 Okay

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Charming look but not a comfortable stay
Lovely-looking small hotel in a residential neighborhood—far from sights and the center of Dublin and not walkable, but close to the airport. My double bed was hard as a rock as were the pillows. Almost worse was the one tiny high window that barely opened and the lack of any fans so on a hot night the room was rather airless and very warm. It was quite an uncomfortable night. There is also a lot of noise from the bar downstairs. That said, the staff was helpful and very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dublin stay
The hotel is quaint and comfortable. It is like going to an old victorian home. We ate dinner there. It was good and the breakfast is good. They did have a loud band on the Saturday night we were there and we could hear it in our rooms until almost 1am. No elevator.
Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Stayed 1 night in Aug 2023

8/10 Good

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean - room is much smaller than the photos suggest - neighbourhood is safe but a further distance from downtown (about 40 mins) than advertised
Stayed 2 nights in Jul 2023

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding in helping us with our travel needs. The hotel and neighborhood were charming. We would definitely stay there again!
Stayed 1 night in Jul 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, property conditions & facilities
A really friendly, welcoming and helpful staff. Would stay again if am in the area.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

george

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Wilson

Stayed 1 night in Jul 2023

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved having a hotel on premises. Only problem was there was a party going in until 2 in the morning right underneath our bedroom so couldn’t sleep
Stayed 1 night in Jun 2023

4/10 Poor

Kelli

Travelled with family, Travelled with partner
Liked: Staff & service
Our room was extremely small. It was basically a hallways with two twin beds in it. Also, it was not accessible at all for handicapped. My dad had a bad injury during the trip and had to walk up stairs and carry luggage up to get to our rooms. The stairs were unsafe as well since they were very tiny/ narrow steps and he almost fell walking down them. Also, there was a ton of noise and music at night so it was hard to sleep. Also our sheets were dirty upon arrival.
Stayed 1 night in Jun 2023

8/10 Good

Lillevenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Functional and clean enough. The staff member who greeted us gave us a later time for check-in than Expedia did, so we weren’t prepared for that. Otherwise, perfectly fine

8/10 Good

Kevin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Boutique Hotel and the Staff was friendly and accommodative. You have to take a taxi to downtown from this hotel, We were able to get an early check in after our Red Eye so that was huge.;. Close to the Botanical Gardens which was a nice feature.
Stayed 2 nights in May 2023

8/10 Good

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Edward

Travelled with group
Liked: Cleanliness, staff & service
The property was largely fine, aside from bizarrely early closing times for the bar and food (like 8:30), what was really the kicker was the live music till half midnight on saturday, followed by another room of guests having an after party till gone 6AM, which was just utterly unreasonable, i believe the hotel staff made one attempt to address it, with no success.
Stayed 4 nights in Feb 2023

10/10 Excellent

Louise

Stayed 1 night in Dec 2022

8/10 Good

Kay

Travelled with family, Travelled with partner
Liked: Cleanliness
It was in a nice part od town. The room was nice but needed a few updates. Sarah, one of the receptionists had a fake friendly demeanor. The other staff were pleasent.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting from Canada
I booked my visit for my sisters stay from Canada and found the process to be extremely easy to do online . Upon my arrival in Ireland I then called and confirmed that a late arrival would not lose my booking and they were so helpful . They stay was very comfortable and clean with a delicious breakfast . I would highly recommend this place to family and friends . Excellent customer service , food and prices .
Stayed 1 night in Dec 2022

10/10 Excellent

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very caring and attentive. More than pleased.

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Rori

Liked: Staff & service
Charming street, musty room
Good location, charming neighborhood, friendly welcome and pleasant bar area. Room was old and depressing and bathroom musty but ok for one night.
Stayed 1 night in Oct 2022

8/10 Good

Marilyn

Liked: Staff & service
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The rooms are quite small not a lot of space in the bathroom either. We stayed in room 24 and the when we switched the dryer on it was smoking a lot but no notice on the dryer to stop out of order.
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was not clean. It was freezing, no heating in the bathroom. It is damp and it smells. Breakfast not a good value for money. Scrambled eggs heated In the microwave.
Stayed 4 nights in Nov 2019

4/10 Poor

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is a lovely old building and the staff were nice. However, there is no elevator, narrow halls. It was more than challenging to hall up luggage. I don’t think you could pass someone else with luggage. We were promised a family room with a double bed and two twins. Instead we were given a very small room with 4 twin beds with nearly no room between to get to them, and nearly no room at all as floor space for luggage. We had to pay upon arrival and when we saw the room and realized that it would not work for us we could not get any of our 189.00 euro payment. If it were for a short get away maybe.
Stayed 1 night in Nov 2019
Response from Laura C on Nov 4, 2019
Good Morning Barbara, Thank you for taking the time to leave a review of your stay. We are sorry to hear the hotel did not meet your expectations. The hotel is under new management and they are working hard to make improvements.

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Laura C on Nov 4, 2019
Thank you for taking the time to leave a review.

8/10 Good

W Bernard

Business traveller
Liked: Staff & service, room comfort
Charming Place with Character
The Maples House is a wonderful old-style hotel that gives one a sense of traditional Dublin. The staff are warm and friendly, the full Irish breakfast is wonderful, and the bar is a great place to relax. Current management is on top of their game and are attentively improving every aspect of the hotel. If you need a sterile, antiseptic hotel experience, Maples House is not for you, but if you want to stay in a charming place with character, then is the place!
Stayed 1 night in Oct 2019
Response from Laura C on Nov 4, 2019
Good Morning W Bernard, Thank you for taking the time to leave your review. We are delighted to hear you enjoyed your stay with us and will pass on your kinds words to the staff. The new management are working hard, making improvements in all areas of the hotel. We hope to get the chance to welcome you back in the future.

2/10 Terrible

Brenda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Laura C on Nov 4, 2019
Thank you for taking the time to leave a review, Brenda. We are sorry the hotel did not meet your expectations. The new management are working hard to improve all areas of the hotel.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very small and cramped, restaurant was dirty and we had enough time to Google other restaurants and leave without being served. Not worth the price at all
Stayed 1 night in Oct 2019
Response from Laura C on Nov 4, 2019
Thank you for taking the time to leave a review. We are sorry to hear of your negative experience at the hotel. We pride ourselves on our customer service and in this case we fell short of our own expectations. The hotel is under new management who are working hard to improve all areas of the hotel. We would love the opportunity to welcome you back to the hotel to turn your negative experience into a positive one.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Lovely staff. Food was good
Stayed 1 night in Oct 2019
Response from Laura C on Nov 4, 2019
Thank you for taking the time to leave your lovely review. We appreciate your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Laura C on Nov 4, 2019
Thank you for taking the time to leave your review.

8/10 Good

Dorianna, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that it was in an old house and the restaurant served delicious food. It could get quite noisy from people as there's also a bar that doesn't close until 2am, so not for light sleepers.
Stayed 3 nights in Sep 2019
Response from Laura C on Nov 4, 2019
Hello Dorianna, Thank you for taking the time to leave your review. The hotel is an old Edwardian building giving it an old charm. We are sorry to hear you did not enjoy all aspects of your stay, we are working hard to make improvements in all areas of the hotel.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful room
Stayed 2 nights in Sep 2019
Response from Laura C on Nov 4, 2019
Thank you for taking the time to leave a review. The hotel is under new management and they are working hard to improve all aspects of the hotel, starting with the bedrooms. We hope to have the chance to welcome you back when the renovations are done.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located to Dublin City Center. I would recommend in the future that the hotel inform their guests that parking is not free.
Stayed 2 nights in Sep 2019
Response from Laura C on Nov 4, 2019
Thank you for taking the time to leave your review. The hotel is conveniently located to Dublin City centre and is accessible by a short bus trip or a leisurely walk (approximately 20-25mins). As the hotel does not have it's own parking facilities, unfortunately, the charges are out of our control. I will look into ensuring our guests are made aware of this prior to booking. Thank you for letting us know.

2/10 Terrible

Youshan

Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Good location - easy access to the airport and central Dublin. Quiet(ish) location. However, the room and shower were the smallest I have ever seen. Had not been cleaned - especially the toilet!!! Decor generally in need of some TLC.
Stayed 2 nights in Sep 2019
Response from Laura C on Nov 4, 2019
Thank you for your review. The hotel is under new management who are working hard to improve all areas of the hotel, starting with the bedrooms.

10/10 Excellent

Ashoka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was lovely Hotel . Very Friendly staff. Feel like a home. Clean and comfortable rooms.
Stayed 1 night in Aug 2019

8/10 Good

Marco

Liked: Cleanliness, staff & service
Nice stay
Nice hotel but a bit noisy and outdated. The staff is very friendly
Stayed 1 night in Aug 2019