Dear Kelly,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay, and everything was good. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

Dear Simon,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay, especially the great location for events at Roger’s Arena or BC Place. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

Dear Bill,Thank you for sharing your wonderful feedback and review about your recent stay with us.We are delighted to hear that you had a positive experience with our front desk staff. Providing responsive and knowledgeable service is a top priority for us, and we are thrilled that our team met your expectations.Your understanding regarding the elevator size and efficiency is appreciated, and we are taking note of guest feedback to improve our services continually.We value your patronage and look forward to welcoming you back for another enjoyable stay in the future.

Dear Mark Kelly,Thank you for sharing your detailed feedback about your recent stay with us.We appreciate your observations regarding the exterior appearance and lobby areas. Your insights are valuable as we continually strive to improve our facilities and services.We apologize for the inconvenience caused by the elevator issue you experienced and assure you that our maintenance team is addressing this matter promptly.We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the near future.Best regards,

Good Day Malerie,Thank you for taking the time to share your recent experience with us.We sincerely apologize for the inconveniences you faced during your stay, including the ongoing renovations, elevator issues, and the TV not working despite attempted repairs. We understand how frustrating this must have been for you.Your feedback regarding pricing is also noted, and we appreciate your loyalty to our property over the years. We strive to offer fair value for our accommodations and regret that we did not meet your expectations in this regard.Please know that we are actively addressing these issues to ensure a better experience for all our guests.We value your patronage and hope to have the opportunity to regain your trust during future stays.Thank you for choosing us, and we look forward to welcoming you back in the best future.

Dear Mr. Malcolm,Thank you for rating your recent stay with us.We appreciate your feedback and look forward to welcoming you back for improved visit in the near future.

Dear Candace, Thank you for taking the time to write the review regarding your recent stay. We are deeply sorry about the concern about the hotel signs at street level, the small room that needed updating, and your feeling unsafe in the garage. We wish you had called during your stay to take the necessary action to make your stay better, your concerns have already been taken care of by the right department. and I would love to address your experience further and hopefully alleviate your concern.please feel free to reach out to me directly at mod_vancouver@sandman.ca I am looking forward to hearing from you! and will be able to welcome you back shortly. Best regards,

Dear Johanna,Thank you for 8* rating regarding your recent stay with us.We appreciate your rating and look forward to welcoming you back for another amazing visit with us.

Dear Doris,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay especially our great location close to a show. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

Dear Phillip,Thank you for sharing your feedback regarding your recent stay with us.We apologize for any inconvenience caused by the parking situation during your visit. We are currently working on upgrades to our parkade for an better guest experience.We appreciate your insights and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Dear Susan,Thank you for sharing your experience with us.We apologize for the inconvenience you faced regarding the room cleaning during your stay. Your feedback is important to us, and we will review our housekeeping processes to ensure a more efficient and satisfactory experience for our guests.We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more improved stay in the near future.

Dear Karla,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

Subject: Apologies for Your Disappointing Experience, MaryDear Mary,Thank you for sharing your recent experience with us.We sincerely apologize for the inconveniences you encountered during your stay, including the ongoing construction, initial lack of hot water, absence of a phone in your room, and difficulties in requesting room cleaning. To provide our guests with more privacy guest room cleaning is only provided upon request simply by placing the room cleaning door hanger on the door (prior to 10AM daily).Your feedback is essential, and we are actively addressing these issues to prevent similar occurrences in the future. Please rest assured that we are working diligently to improve our services and facilities.We value your patronage and hope to have the opportunity to provide you with a significantly improved stay in the near future.

Dear Vivian,Thank you for sharing your rating with us.We appreciate your rating and hope to welcome you back soon for an improved guest experience.

Good Day Carly,Thank you for your 4* rating. We look forward to welcoming you back in the near future.

Good Day Casey,Thank you for your fantastic 4* rating regarding your stay with us. We are glad to hear you had a good experience and look forward to welcoming you back in the near future.

Good Day Jason,Thank you for your review and feedback regarding your stay with.We regret to learn that you didn't enjoy your stay with us. We provide housekeeping services to our guests however for the privacy of our guests this is upon request only otherwise our housekeeping team won't provide housekeeping services. We hope in the future you will consider giving us another opportunity to provide you with an great guest experience.

Good Day Charlene,Thank you for your 4* review and feedback regarding your recent stay with us. Renovations are ongoing as update our facilities. We will work with our renovation team regarding your feedback on access. We look forward to welcoming you back in the near future.

Good Day Matthew,Thank you for the amazing 5* rating and review regarding your stay with us. We are glad to hear that you enjoyed your stay especially our amazing downtown location. We look forward to welcoming you back in the near future.

Good Day Gary,Thak you for your review and feedback regarding your recent stay at Sandman Hotel Vancouver Downtown. We are thrilled to learn that you had a perfect guest experience and look forward to welcoming you back with us in the future.

Good Day Aileen,Thank you for your 4* rating regarding your recent stay with us. We are happy to see you enjoyed your stay with us. We look forward to welcoming you back in the near future.

Good Day Paul,Thank you for your review and feedback regarding your recent stay with us. We are happy to hear you enjoyed you room. We regret the difficulties you experienced with one of our elevators being down for maintenance. We hope despite this you will consider giving us another opportunity in the near future.

Dear Ashlie,Thank you for taking the time to write the review regarding your recent stay. We are happy to know that you enjoyed your overall stay, and our staff service, we are deeply sorry about the concern for the under construction you experienced building situation as we improve our hotel rooms and lobby, and we wished if you called us during your stay, to take the needed action to make your stay better, your concerns have already been addressed to the proper department. On behalf of the entire team here we would like to thank you for your review, and we are looking forward to welcoming you back shortly. Best regards,

Good Day Jessica,Thank you gor the rating regarding your stay with us. We hope to welcome you back in the future for an improved guest experience.

Dear Elyse ,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

Dear Matt,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

Dear Mckayla, I am sorry to hear about your disappointing experience at our hotel. what you have experienced is not the level of service that we provide to our guests. Your feedback is important and have allowed us to make improvements. It was nice talking to you over the phone. We look forward to an opportunity to welcome you back. Regards,