Front of property - evening/night

Reviews of Sandman Hotel Vancouver Downtown

4 out of 5
Sandman Hotel Vancouver Downtown
180 W Georgia St, Vancouver, BC

Reviews

7.6

Good

Rating 10 - Excellent. 786 out of 2223 reviews" "
Rating 8 - Good. 618 out of 2223 reviews" "
Rating 6 - Okay. 402 out of 2223 reviews" "
Rating 4 - Poor. 243 out of 2223 reviews" "
Rating 2 - Terrible. 174 out of 2223 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Courtney

Travelled with family
Hotel was under construction. Staff at the desk weren’t as helpful as they could have been.
Stayed 1 night in May 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pet friendly!
Stayed 1 night in May 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for concerts or sporting events.
Stayed 4 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Unique hotel and good location
Stayed 2 nights in May 2024

4/10 Poor

Eric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tiny Room way overpriced..
Stayed 1 night in May 2024

8/10 Good

Fran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
6 minute walk from the gastown steam clock. Lots of restaurants and fast food options near by. We originally got a king room in the north tower but holee molee it was small. The view was terrible as well. We did let the front desk know and they moved us. Staff was fantastic. I was over all happy with my choice with booking. Parking is not free and the on site restaurants are moxies and shark club. Neither are open until later. So not a viable breakfast option. Super close the Roger's place.
Stayed 3 nights in May 2024
Response from Cam Conception-Cordova | Night Manager on May 20, 2024
Dear Fran,Thank you for taking the time to share your experience and for giving us a 4/5 rating. We appreciate your detailed feedback.We’re glad you enjoyed our convenient location near Gastown Steam Clock and the variety of nearby dining options. We're also pleased to hear that our staff provided fantastic service and quickly addressed your room concerns.We apologize for any inconvenience caused by the initial room size, view, and limited breakfast options. Your feedback is valuable and will help us improve our services and amenities.Thank you again for choosing Sandman Hotel Vancouver Downtown. We hope to welcome you back in the future.

10/10 Excellent

Wanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was fast and easy. Parking was safe. Rooms was clean and updated.
Stayed 1 night in May 2024
Response from Cam Conception-Cordova | Night Manager on May 20, 2024
Dear Wanda,Thank you for your perfect 5/5 rating! We're thrilled to hear that your check-in was fast and easy, the parking was safe, and you found the rooms clean and updated.We appreciate your kind words and look forward to welcoming you back to Sandman Hotel Vancouver Downtown.Warm regards,

10/10 Excellent

Kick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in downtown, excellent hotel to stay in Vancouver. Internet on 7th floor on and off
Stayed 2 nights in May 2024
Response from Cam Conception-Cordova | Night Manager on May 20, 2024
Good Day Kick,Thank you for your perfect 5/5 rating! We're delighted to hear that you enjoyed your stay and found our downtown location ideal for exploring Vancouver.We apologize for the intermittent internet connection on the 7th floor. We appreciate your feedback and will address this issue to ensure a more consistent experience for our guests.We look forward to welcoming you back to Sandman Hotel Vancouver Downtown.

8/10 Good

Marco

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Derar Hadeed | Duty Manager on May 18, 2024
Dear Marco,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

6/10 Okay

Garnet

Liked: Staff & service
Nice central location. Rooms were decent and bed was comfortable. The room i had was on the top floor and was extremely warm despite having the air conditioning blowing all day. I did notice a few items left behind by the previous tennants... Lip gloss behind the couch and a opened soap on the floor in the bathroom.
Stayed 2 nights in May 2024
Response from Cam Conception-Cordova | Night Manager on May 20, 2024
Dear Garnet,Thank you for taking the time to share your experience at Sandman Hotel Vancouver Downtown. We appreciate your feedback.We’re glad you enjoyed our central location and found the rooms and bed comfortable. However, we apologize for the issues you encountered with the room temperature and cleanliness. Your experience does not reflect the high standards we strive to maintain.We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the near future.

2/10 Terrible

RAVI

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price we paid the rooms were very small and one person has to step aside in you need to cross each other. The bed linen was not changed and had hair from the previous people. We had to ask them to change the linen. Dirty plates and spoons were left right outside the door by others and was not removed in the morning . Overall a very bad experience. I would not recommend anyone to stay there.
Stayed 3 nights in May 2024

8/10 Good

Inderjit

Travelled with family
Liked: Amenities
It was a nice stay, staff was very nice.
Stayed 2 nights in Apr 2024
Response from Derar H. | Duty Manager on May 15, 2024
Dear Inderjit,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay specially the nice staff. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

6/10 Okay

Robert W

Disliked: Property conditions & facilities
They have removed fox news from the television. Pretty sad
Stayed 1 night in May 2024
Response from Cam Conception-Cordova | Night Manager on May 15, 2024
Dear Robert,Thank you for taking the time to share your feedback about your recent stay at Sandman Hotel Vancouver Downtown. We value all guest comments as they help us to continually improve our services and facilities.We apologize for the inconvenience you experienced regarding the removal of Fox News from our television offerings. We understand that having a variety of news channels is important to our guests, and we are sorry that this change affected your stay.Your input is important to us, and we will certainly take your comments into consideration as we review our channel selections. Our aim is to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us work towards that goal.Thank you once again for your feedback.

8/10 Good

Jams

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on May 14, 2024
Thank you for staying with us. We appreciate your feedback

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service
The hotel was fine. It was convenient to the arena and dining options. The room was clean and the hotel responsive to our minor needs. For the cost (almost $600 a night) it was just OK.
Stayed 2 nights in May 2024
Response from Cam Conception-Cordova | Night Manager on May 15, 2024
Dear Mr. Stephen,Thank you for sharing your thoughts about your recent stay at Sandman Hotel Vancouver Downtown. We appreciate your time and value your feedback.We are pleased to hear that you found our location convenient, our rooms clean, and our team responsive to your needs. However, we are sorry to learn that you felt the overall value did not meet your expectations, especially considering the cost.We strive to offer a premium experience to all our guests, and your comments highlight areas where we can improve. We are continuously reviewing our pricing and services to ensure that we provide the best possible value.Thank you once again for your feedback. We hope you will consider staying with us again in the near future.

10/10 Excellent

David Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Desk on May 14, 2024
Thank you for staying with us. We appreciate your feedback

8/10 Good

Cassie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were like sleeping on marshmallows!! Such a great sleep.
Stayed 1 night in May 2024
Response from Front Desk on May 14, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for my stay
Stayed 3 nights in May 2024
Response from Front Desk on May 14, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service
Great spot and so close to the arena and stadium.
Stayed 2 nights in May 2024
Response from Cam Conception-Cordova | Night Manager on May 15, 2024
Dear Matt,We are thrilled to receive your perfect 5/5 rating for your recent stay at Sandman Hotel Vancouver Downtown. Your positive feedback is greatly appreciated and serves as a fantastic motivator for our entire team.We are delighted to hear that you enjoyed our convenient location near the arena and stadium. Providing outstanding service and a prime location for our guests is our top priority, and it’s wonderful to know we succeeded during your visit.Thank you for choosing Sandman Hotel Vancouver Downtown. We look forward to welcoming you back.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient and clean
Stayed 4 nights in May 2024
Response from Cam Conception-Cordova | Night Manager on May 15, 2024
Dear Melissa,We are delighted to receive your perfect 5/5 rating for your recent stay at Sandman Hotel Vancouver Downtown. Your kind words and positive feedback mean a lot to us.We are pleased to hear that you found our location convenient and our hotel clean. Providing a comfortable and convenient experience for our guests is our top priority, and we’re thrilled to know we succeeded during your visit.Thank you for choosing Sandman Hotel Vancouver Downtown. We look forward to welcoming you back in the near future.

6/10 Okay

Jennifer, Roberts Creek

Travelled with partner
Disliked: Property conditions & facilities
The location is good and the staff were friendly. But I booked a room in the renovated north tower and they tried to put me on a low floor on the older south tower. The room was renovated but you can tell it was done quick and cheap. Worst issue was the ice making machine in the hallway was so noisy it had a sign on it that it is turned off at night, but it wasn't and woke us up twice.
Stayed 1 night in May 2024
Response from Cam Conception-Cordova | Night Manager on May 15, 2024
Dear Jennifer,Thank you for sharing your insights about your recent stay at Sandman Hotel Vancouver Downtown. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We are pleased that you found our location favorable and experienced friendly service from our staff. However, we sincerely apologize for any inconveniences you encountered regarding your room assignment and the noise from the ice making machine.We understand your disappointment regarding the room discrepancy between the renovated north tower and the older south tower. We are continuously working to improve our room assignment processes to ensure accuracy and guest satisfaction. Additionally, we regret the disturbance caused by the noisy ice making machine.Your feedback regarding the room renovation quality is also noted. We are continually evaluating our renovation standards to ensure that they meet the highest quality expectations.We appreciate your understanding and patience in this matter. Your feedback helps us pinpoint areas for improvement, and we are committed to learning from this experience to better serve you and our future guests.Once again, thank you for choosing Sandman Hotel Vancouver Downtown. We hope to have the opportunity to welcome you back for a more enjoyable stay in the near future.

2/10 Terrible

MARCIA, Freeport

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a King room and got a small queen room as the hotel had the King rooms contracted to a group We received an insulting $20 food voucher as that was the best the Mgr was willing to do Also Front Desk personnel is rude and not accommodating We travel extensively (5 cruises and 100 room nights in the past year) and this is the last time we will use Expedia
Stayed 3 nights in Apr 2024

8/10 Good

Kelly J

Travelled with partner
Everything was good. Small room but all good.
Stayed 1 night in May 2024
Response from Derar Hadeed | Duty Manager on May 8, 2024
Dear Kelly,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay, and everything was good. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for events at Roger’s Arena or BC place
Stayed 3 nights in May 2024
Response from Derar Hadeed | Duty Manager on May 8, 2024
Dear Simon,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay, especially the great location for events at Roger’s Arena or BC Place. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

4/10 Poor

Anne-Marie

Disliked: Property conditions & facilities
Construction was happening and it was extremely loud. Ice machine outside our room which was also loud. Elevators extremely slow. For the price I wouldn’t stay here again.
Stayed 4 nights in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cam Conception-Cordova | Night Manager on May 15, 2024
Dear Lisa,We are absolutely thrilled to receive your perfect 5/5 rating for your recent stay at Sandman Hotel Vancouver Downtown. Your positive feedback is incredibly valuable to us, and we are delighted that you had such an enjoyable experience with us.Thank you for recognizing our efforts in providing a comfortable and seamless stay. It is our goal to ensure that every aspect of your time with us is exceptional, from our amenities to our service.Your satisfaction is paramount, and we cannot wait to welcome you back to Sandman Hotel Vancouver Downtown for another fantastic stay.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
They did not have ice machines that was the only downside we could see
Stayed 1 night in Feb 2024
Response from Cam Conception-Cordova | Night Manager on May 15, 2024
Dear Hannah,Thank you for taking the time to share your feedback following your recent stay at Sandman Hotel Vancouver Downtown. We appreciate your insights and clarification regarding the ice machines.We are delighted that you had an overall positive experience during your stay. Your feedback regarding the ice machines is noted, and we want to assure you that we do have ice machines conveniently located throughout the building.We apologize if there was any confusion or inconvenience during your stay regarding the ice machines. Your feedback helps us ensure that all guests have a comfortable and seamless experience during their time with us.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay.

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I stay there may 4th. There were bedbugs. They still charged me. Told me the GM Rob would reach out the next day and refund me my money. He didn’t I spent the entire next day trying to contact him. They kept dropping my calls giving me the runaround. So now I need to leave this review $600 a night and there’s BEDBUGS!! Be aware
Stayed 1 night in May 2024

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff as a whole were amazing! Responsive, available, knowledgeable. I personally used the stairs to get my room, so the fact that the elevators were very small didn't inconvenience me much. I will, however, quote another guest who said "These lifts are dreadfully slow".
Stayed 3 nights in May 2024
Response from Cam Conception-Cordova | Night Manager on May 7, 2024
Dear Bill,Thank you for sharing your wonderful feedback and review about your recent stay with us.We are delighted to hear that you had a positive experience with our front desk staff. Providing responsive and knowledgeable service is a top priority for us, and we are thrilled that our team met your expectations.Your understanding regarding the elevator size and efficiency is appreciated, and we are taking note of guest feedback to improve our services continually.We value your patronage and look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Mark Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Exterior looks aged and dirty but the rooms looked amazing. The overall finish of the lobby and foyer need some renovation, looks old and not attended too. The elevator to the parkade needs some maintenance, got stuck in it twice.(kept going up and down but doors would not open)
Stayed 3 nights in May 2024
Response from Cam Conception-Cordova | Night Manager on May 7, 2024
Dear Mark Kelly,Thank you for sharing your detailed feedback about your recent stay with us.We appreciate your observations regarding the exterior appearance and lobby areas. Your insights are valuable as we continually strive to improve our facilities and services.We apologize for the inconvenience caused by the elevator issue you experienced and assure you that our maintenance team is addressing this matter promptly.We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the near future.Best regards,

4/10 Poor

Malerie

Disliked: Property conditions & facilities
Renovations… elevator only working intermittently and our tv didn’t work despite repairman trying. WAY TOO EXPENSIVE. I’ve stayed at this location all my life and it is now way too expensive. I won’t be staying at this property with these prices for a closet and no tv.
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on May 7, 2024
Good Day Malerie,Thank you for taking the time to share your recent experience with us.We sincerely apologize for the inconveniences you faced during your stay, including the ongoing renovations, elevator issues, and the TV not working despite attempted repairs. We understand how frustrating this must have been for you.Your feedback regarding pricing is also noted, and we appreciate your loyalty to our property over the years. We strive to offer fair value for our accommodations and regret that we did not meet your expectations in this regard.Please know that we are actively addressing these issues to ensure a better experience for all our guests.We value your patronage and hope to have the opportunity to regain your trust during future stays.Thank you for choosing us, and we look forward to welcoming you back in the best future.

6/10 Okay

Malcolm

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on May 7, 2024
Dear Mr. Malcolm,Thank you for rating your recent stay with us.We appreciate your feedback and look forward to welcoming you back for improved visit in the near future.

2/10 Terrible

Candace

Travelled with partner
Disliked: Staff & service, property conditions & facilities
There was not even a sign for the hotel at street level. Having one at the very top of the building only is useless. Wayfinding throughout was terrible. Rooms were small, needed updating. Garage felt unsafe. Everything about the place felt rundown and outdated. For what I paid for 1 night was absolutely ridiculous. What a scam.
Stayed 1 night in May 2024
Response from Derar Hadeed | Duty Manager on May 6, 2024
Dear Candace, Thank you for taking the time to write the review regarding your recent stay. We are deeply sorry about the concern about the hotel signs at street level, the small room that needed updating, and your feeling unsafe in the garage. We wish you had called during your stay to take the necessary action to make your stay better, your concerns have already been taken care of by the right department. and I would love to address your experience further and hopefully alleviate your concern.please feel free to reach out to me directly at mod_vancouver@sandman.ca I am looking forward to hearing from you! and will be able to welcome you back shortly. Best regards,

8/10 Good

Johanna

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Cam Conception-Cordova | Night Manager on May 7, 2024
Dear Johanna,Thank you for 8* rating regarding your recent stay with us.We appreciate your rating and look forward to welcoming you back for another amazing visit with us.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to stay for when you go to a show
Stayed 1 night in May 2024
Response from Derar Hadeed | Duty Manager on May 6, 2024
Dear Doris,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay especially our great location close to a show. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

6/10 Okay

Philip, Nelson

Liked: Cleanliness
Disliked: Property conditions & facilities
Parking lot was a nightmare! Poor access, tiny parking spots. Don't drive in there unless you have a very small compact car!
Stayed 2 nights in Apr 2024
Response from Cam Conception-Cordova | Night Manager on May 7, 2024
Dear Phillip,Thank you for sharing your feedback regarding your recent stay with us.We apologize for any inconvenience caused by the parking situation during your visit. We are currently working on upgrades to our parkade for an better guest experience.We appreciate your insights and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Susan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Problem getting the room cleaned
Stayed 2 nights in May 2024
Response from Cam Conception-Cordova | Night Manager on May 7, 2024
Dear Susan,Thank you for sharing your experience with us.We apologize for the inconvenience you faced regarding the room cleaning during your stay. Your feedback is important to us, and we will review our housekeeping processes to ensure a more efficient and satisfactory experience for our guests.We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more improved stay in the near future.

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Derar Hadeed | Duty Manager on May 6, 2024
Dear Karla,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

4/10 Poor

mary

Disliked: Cleanliness, property conditions & facilities
It is under construction, initially no hot water, no phone, way to order the room cleaned.
Stayed 5 nights in Apr 2024
Response from Cam Conception-Cordova | Night Manager on May 7, 2024
Subject: Apologies for Your Disappointing Experience, MaryDear Mary,Thank you for sharing your recent experience with us.We sincerely apologize for the inconveniences you encountered during your stay, including the ongoing construction, initial lack of hot water, absence of a phone in your room, and difficulties in requesting room cleaning. To provide our guests with more privacy guest room cleaning is only provided upon request simply by placing the room cleaning door hanger on the door (prior to 10AM daily).Your feedback is essential, and we are actively addressing these issues to prevent similar occurrences in the future. Please rest assured that we are working diligently to improve our services and facilities.We value your patronage and hope to have the opportunity to provide you with a significantly improved stay in the near future.

8/10 Good

Taralee

Travelled with group
Liked: Staff & service, amenities
They were renovating the hotel, lots of workers and clutter
Stayed 1 night in Apr 2024

8/10 Good

Soyun

Stayed 7 nights in Apr 2024
Response from Derar H. | Duty Manager on May 15, 2024
Dear Soyun,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff and my room was beautiful
Stayed 2 nights in Apr 2024

10/10 Excellent

Morris

Travelled with family
Liked: Amenities
Staff and service were helpful and friendly.
Stayed 1 night in Apr 2024
Response from Derar H. | Duty Manager on May 15, 2024
Dear Morris ,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay specially the Staff and service were helpful and friendly. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

6/10 Okay

Vivian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on May 7, 2024
Dear Vivian,Thank you for sharing your rating with us.We appreciate your rating and hope to welcome you back soon for an improved guest experience.

6/10 Okay

Beverley

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Derar H. | Duty Manager on May 15, 2024
Dear Robert ,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

8/10 Good

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cam Conception-Cordova | Night Manager on May 2, 2024
Good Day Carly,Thank you for your 4* rating. We look forward to welcoming you back in the near future.

8/10 Good

CASEY

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cam Conception-Cordova | Night Manager on May 2, 2024
Good Day Casey,Thank you for your fantastic 4* rating regarding your stay with us. We are glad to hear you had a good experience and look forward to welcoming you back in the near future.

2/10 Terrible

Manjot

Disliked: Staff & service
The manager was very rude, my booking was cancelled and they didn’t even call to notify that they needed to process payment. At booking said pay at property I even called them to notify of credit card change they said it’s okay we can do when you come. They did nothing about horrible experience with there Indian manager very rude
Stayed 2 nights in Apr 2024

2/10 Terrible

Jason, Victoria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No house keeping. Even with 3 nights stay. Way over priced for what they provide.
Stayed 3 nights in Apr 2024
Response from Cam Conception-Cordova | Night Manager on Apr 30, 2024
Good Day Jason,Thank you for your review and feedback regarding your stay with.We regret to learn that you didn't enjoy your stay with us. We provide housekeeping services to our guests however for the privacy of our guests this is upon request only otherwise our housekeeping team won't provide housekeeping services. We hope in the future you will consider giving us another opportunity to provide you with an great guest experience.