All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thanks for staying with us, Alexandria! We are happy to hear you enjoyed your stay with us.
6/10 Okay
Bob
May 7, 2024
Liked: Cleanliness, staff & service
Tiny bathroom and a moderate amount of noise. Small garage that was full so forced to park in an outside lot. Neighborhood had many homeless people, so I had to worry about the car all night.
Bob
Stayed 1 night in May 2024
6/10 Okay
Elsa
Travelled with family
May 5, 2024
Liked: Staff & service
Was stayed up until 3am, couldn't sleep cuz heard people walking talking like noisy from walkway or somewhere, they were really loud and constantly until 3am
Elsa
Stayed 1 night in Apr 2024
Response from Guest Services on May 5, 2024
Hello Elsa,Sorry to hear that you where kept awake by noise from outside the hotel, unfortunately, we don't have much control on what happens outside of the hotel itself and it is unfortunate that others decide to be loud when walking around outside late at nightsregardsGuest Services
Very convenient location. Staff were very helpful and friendly. General manager of the hotel is an amazing person.
Munira
Stayed 5 nights in Apr 2024
Response from Christa on Apr 26, 2024
Awww....thank you, Munira. That's very kind of you :)We're so happy you were pleased with our central location & impressed with our helpful, friendly staff.It was a sincere pleasure having you as our guests & we hope we have opportunity to welcome you again, in the near future. Warm wishes & safe travels to you both!! Christa Park Hotel Manager Royal Anne Hotel
Very beautiful area, kind staff, overall great experience. Thank you!
Nick
Stayed 2 nights in Apr 2024
Response from Sierra on Apr 24, 2024
Thanks for staying with us, Nick! We are happy to hear you enjoyed your stay.
6/10 Okay
Alix
Travelled with pets, Travelled with partner
Apr 23, 2024
Liked: Staff & service
The hotel is in a fantastic location. The rooms are basic, the beds are comfortable and the shower is powerful.
Our first night was very quiet, the second very noisy.
The staff is friendly. We especially appreciated the woman who runs the breakfast. And we love any hotel that is pet friendly.
Alix
Stayed 2 nights in Apr 2024
Response from Christa on Apr 23, 2024
Hi Alix,Thank you for being our guest most recently & for taking a few moments to share your guest experience with us. With the exception of a very noisy night on your 2nd evening with us, it looks like we earned positive marks, & that you were happy with the hotel overall. Especially impressed, with Zoi - our breakfast hostess 'with the mostess'. :) (She's truly amazing!!)On behalf of your noisy neighbors, we sincerely apologize for any disruption in your stay. Unfortunately, not every guest has consideration for neighboring rooms...especially if 'under the influence'. We wish that weren't the case, but that's the reality of it. Fortunately, it's a random occurrence, rather than a frequent one. We hope we'll have opportunity to accommodate you again in future, so we can stand behind that claim.Warm regards,Christa Park Hotel Manager Royal Anne Hotel
Great hotel and location! The rooms were great as well. I wasn’t sure when I booked this but I was very happy with my stay at the hotel. Perfect location! I will definitely stay here again.
Kerry-Lynn
Stayed 3 nights in Apr 2024
Response from Jackie M on Apr 19, 2024
Hi Kerry-Lynn,Thank you for your review. We are happy to know that you enjoyed your stay with us. Cheers!
8/10 Good
Leontyne
Apr 18, 2024
Liked: Cleanliness, staff & service
It did not feel safe in parking at back
Leontyne
Stayed 1 night in Apr 2024
Response from Jackie M on Apr 19, 2024
Hi Leonyyne,Thank you for your review. We are sad to hear that you " did not feel safe in our back parking". Being located right downtown definitely has it's pros and cons. We apologize.
This hotel is in a very convenient location in downtown Kelowna. It was very clean and comfortable and the included breakfast was good. I would definitely stay at the Royal Anne in Kelowna again.
Doreen
Stayed 4 nights in Apr 2024
Response from Sierra on Apr 16, 2024
Thanks for staying with us, Doreen! We are happy to hear you enjoyed your stay with us. We look forward to seeing you again!
Great location. Lots of nearby great restaurants. Walking is easy, right near the city park boardwalk. Not for kids or families. It’s a busy street with active nightlife. This is an adult spot. My wife and I took a quick weekend getaway without the kids and it was fantastic!
Jason
Stayed 2 nights in Apr 2024
Response from Christa on Apr 15, 2024
Hi Jason, We appreciate your business & thank you for being our guests most recently. As you've mentioned, we're a perfect hotel for date night & weekend getaways! So, for anyone looking to 'treat' their sweetie, we're a great little spot, in the heart of dining, shopping & entertainment. We don't have a pool or waterslide on site, but due to our proximity to the theatre, arena, sports complexes...City Park and the beautiful beach in summertime, families find us a comfortable & convenient place to stay. It really comes down to what your needs & preferences are. There's a perfect place & fit for everyone! Thanks Jason! We hope we can welcome you again in future :)
It was super annoying that there was nowhere for me to park my truck, they wanted me to park at a parkade more than two bloack away wich i did not feel comfortable wirh
Lloyd
Stayed 1 night in Mar 2024
Response from Sierra on Apr 10, 2024
Thanks for staying with us! We do understand that our parking is limited. We do try and make people aware of this before arrival. However, we really do appreciate the parkade that's a couple blocks away. It is secure parking, and it is reasonable pricing. I am sorry that you had these issues.
I drive a truck and there is no parking for me. The little underground is insufficient for the amount of rooms.
Jim
Stayed 1 night in Apr 2024
Response from Christa on Apr 6, 2024
Hi Jim,Please keep in mind that our hotel (and parkade) was built in the mid-70's, when not as many people drove & parking wasn't quite in the demand, it is nowadays.With that said, in addition to the stalls we have in our underground, the hotel has an overflow lot, behind the building, that can accommodate pick-up trucks. It gets full though, so my suggestion is to arrive a bit earlier in the day, if possible.Warm regards,Christa Park Hotel Manager Royal Anne Hotel
Short, sweet & to the point!Thanks for the great feedback, Jason. We're happy to know you enjoyed both your stay & our pricepoint. Value is a good thing! Warm regards,Christa Park Hotel Manager Royal Anne Hotel
Thank you for your 5* star review Heidi!We appreciate your business & hope we can welcome you again someday!Warm regards,Christa Park Hotel Manager Royal Anne Hotel
Thank you for your 5* star review Amy!We appreciate your business & hope we can welcome you again someday!Warm regards,Christa Park Hotel Manager Royal Anne Hotel
10/10 Excellent
JINOK
Apr 1, 2024
JINOK
Stayed 2 nights in Mar 2024
Response from Christa on Apr 6, 2024
Thank you for your 5* star review Jinok!We appreciate your business & hope we can welcome you again someday!Warm regards,Christa Park Hotel Manager Royal Anne Hotel
The beds were supper comfy. The breakfast was wonderful as were the staff members. It just gets a bit noisy at dawn. ( I could hear either homeless or drunk people yelling at each other.). Nothing that light earplugs or noise cancelation would not remedy.
I loved this hotel for convenience!
Jody
Stayed 2 nights in Mar 2024
Response from Jackie M on Apr 1, 2024
Hi Jody,Thank you for your review! We are happy to know that you enjoyed your stay with us. Cheers!
Was right downtown, nice and close to everything. Parking was awful and expensive
Katherine
Stayed 1 night in Mar 2024
Response from Jackie M on Apr 1, 2024
Hi Katherine,Thank you for your review.
10/10 Excellent
David
Travelled with partner
Mar 30, 2024
Liked: Cleanliness, staff & service, amenities
The property is older but kept in good shape. The parking should be listed as limited availability but they offer directions to a very nearby parkade that seems well run and is free on weekends.
David
Stayed 1 night in Mar 2024
Response from Christa on Apr 6, 2024
Hi David,Thank you for being our guest most recently & for sharing your feedback with us.Wherever possible, we mention LIMITED onsite parking, so guests are aware, we don't have an abundance of available parking. With that all said, we're very fortunate to have 3 monitored parkades, within very close proximity of the hotel. That they're free to park, after 5:00pm & ALL weekend, is a BONUS for us & our valued guests! Warm regards,Christa Park Hotel Manager Royal Anne Hotel
6/10 Okay
Barry
Travelled with partner
Mar 28, 2024
Disliked: Property conditions & facilities
Good location to harbour and dining
Barry
Stayed 1 night in Mar 2024
Response from Christa on Mar 29, 2024
Hi Barry,Thank you for being our guest most recently!We appreciate the feedback & are happy to know you appreciated our wonderful location.Hopefully, we'll have opportunity to welcome you again, in future.Safe travels! Christa Park Hotel Manager Royal Anne Hotel
Staff went above and beyond to make out stay amazing!
We really loved the personal touch Zoe added and all the yummy fruit at the breaky bar was amazing to wake up too!
Will most definitely be back.
Josh
Stayed 1 night in Mar 2024
Response from Christa on Mar 29, 2024
Thank you so much, for your complimentary review, Josh! Zoi is one of many wonderful, caring staff members here at the hotel. She's definitely, one of our shining stars however, that goes out of her way to take a guest's stay from GREAT, to WONDERFUL! Thanks, also for your positive feedback regarding our breakfast bar, and the fresh assortment of fruit we provide our guests in the morning. Nice to know, it helped to start your day, on a sunny note. That you'll be back, really says it all! Thank you :)Warm regards,Christa Park Hotel Manager Royal Anne Hotel
Thank you, Michael! We sincerely hope you were comfortable with us & hope we'll have opportunity to welcome you again, on a future trip to Kelowna.Warm regards,Christa Park Hotel Manager Royal Anne Hotel
Royal ann is so convenient to everything downtown and the park and water. Economical and affordable. Highly recommend...
brian
Stayed 1 night in Mar 2024
Response from Christa on Mar 27, 2024
Thank you, very much for your recommendation Brian!We love that you enjoyed our central location, that's so convenient to everything beautiful Kelowna represents. Dining, shopping, entertainment, our beautiful park & lake.Thanks so much for being our guest & for sharing your guest experience with the world.Warm regards,Christa Park Hotel Manager Royal Anne Hotel
Parking is very limited. Definitely not enough and having to park 2 blocks away isn't good.
Jeffrey
Stayed 1 night in Mar 2024
Response from Sierra on Mar 25, 2024
Thank you for staying with us, Jeffrey! We are sorry you had to park in the parkade. We do try and be upfront as much as possible about our parking. Being right down town, it is a bit hard at this point to add on extra parking. We are thankful we have other options for parking so close by.
8/10 Good
Tara
Travelled with family, Business traveller
Mar 25, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was okay, I put my had on the wall by the shower and the plaster was cracked , big chunk fell off the wall. Needs some maintenance . When cleaning the beds the cleaners need to vacuum in the corners of the platform of the bed. It collects hair and other nasty things . I like that there was a patio, it was not nice outside so wasn’t used however it would be useful when you wanted to catch some rays . With a beer on hand!
Tara
Stayed 2 nights in Mar 2024
Response from Christa on Mar 25, 2024
Hi Tara,Thank you for taking a moment to share your feedback with me. In regard to your observations about the plaster 'being cracked & a big chunk falling off', I've just gone into the guest room to view the damage. I'm not exactly certain what happened in there, but the wall appears to have been cut into somehow & a piece of gyproc was actually torn out. Why, I simply can't imagine, but I will have my maintenance team repair the damage & appreciate that you reported it, prior to my housekeeping team discovering it. Also, as follow up I have reminded my housekeepers to keep their eyes on the corners of the bed platforms, while making beds.Thank you for the reminder! Warm regards,Christa Park Hotel Manager Royal Anne Hotel
6/10 Okay
Kaitlyn
Mar 24, 2024
Kaitlyn
Stayed 2 nights in Mar 2024
Response from Sierra on Mar 25, 2024
Thanks for staying with us, Kaitlyn. Glad you enjoyed your stay.
10/10 Excellent
yi
Mar 23, 2024
yi
Stayed 1 night in Mar 2024
Response from Sierra on Apr 14, 2024
Thanks for staying with us, Yi! We are so happy to hear you enjoyed your stay
8/10 Good
Sheri
Mar 23, 2024
Sheri
Stayed 3 nights in Mar 2024
Response from Sierra on Mar 24, 2024
Thanks for staying with us, Sheri! We are glad you enjoyed your stay
The first stay at The Royal Anne Hotel was pleasant one. The included breakfast had a great variety. A great neighbourhood for walking, with many options for dining, bars, shopping. The closeness to the waterfront was awesome. The only negative I have is accessibility. Bringing suitcases up the stairs was a bit of a chore for a senior with mobility issues. But once learning the entrance to the back of the hotel, through the parking garage solved those problems. I would definitely stay here again.
Marylou
Stayed 3 nights in Mar 2024
Response from Sierra on Mar 24, 2024
Thanks for staying with us, Marylou! We understand that not having a ramp can be frustrating. We unfortunately cannot put one in, as the city will not allow it. However, we are very thankful that there is an elevator in our underground parking.
Good value for convenient and comfortable hotel.
Front desk could be a little more friendly.
Breakfast was good but no recycling of plastics…… cone on this is 2024. Be more environmentally responsible.
Daniel
Stayed 1 night in Mar 2024
Response from Christa on Mar 25, 2024
Hi Daniel,Thank you for being our guest most recently & for taking a moment to share your feedback with us. In response to your observations regarding recycling of plastics in our breakfast room, please note that we are very environmentally aware & have made intent effort to reduce our use of plastics in our breakfast room. We use real plates, cups, bowls & stainless-steel cutlery, rather than plastic utensils. I believe the two items we have in our breakfast room that's disposable plastic, are yogurt containers & plastic glasses for water & juice. Now that we're having the discussion, I've requested a recycle bin be placed in the breakfast room & will approach my Chef to order reusable plastic glasses. Thank you for 'planting that seed'.Incidentally, behind the scenes, in both the kitchen & banquet room areas & guest rooms, we recycle pretty much everything. Thank you for being our valued guest & caring about the planet we live in! Warm regards,Christa Park Hotel Manager Royal Anne Hotel
We love our stay. It is in the cool area of the town. Nice walk around the river front. I wouldn't call the area quiet because of the construction.
Bao Khang
Stayed 1 night in Mar 2024
Response from Sierra on Mar 18, 2024
Thank you for staying with us, Bao! I am happy to hear you enjoyed your stay. I'm sorry to hear that you had some issues with noise. Hopefully, next time there will be no construction going on nearby.