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"Room clean, food good, staff friendly, only issue air conditioning wasnt working . Informed staff fan placed in room, however room still uncomfortably warm"

"Clean room. Good breakfast. Person who checked me in was less than welcoming, but was not seen again and other staff members were really helpful."

"I always enjoy my stays at The Grand, and have visited annually for 16 years. The pool is fantastic and the ambience lovely. Great bar in wonderful setting with views of the bay, and reasonable prices for drinks. Breakfast is good and tasty, but I have never liked the marmalade, far too sweet and sickly, and I wish they could provide sourdough in this day and age. Rooms are clean and comfortable but found hot during my recent stay, and you cannot turn off the heated towel rail in the bathroom. The main thing which lets the hotel down is the reception staff. It is the same year after year. You can be overcharged, if not on the ball, and even though I sent an email explaining about my two bookings and who would be in each room (and received an affirmative response), there was utter confusion on arrival and departure, and we witnessed other guests experiering similar issues. They were blaming the new system, but it has been the same story at reception for years. If only they would get an efficient reception manager to sort them out, I could then give five stars."

"Breakfast was fresh and self serving. AC didn't seem to work in the room, but it wasn't need anyway. "

"I knew I'd made the right choice of hotel from the moment I arrived. The receptionist was welcoming and friendly, the public rooms were gorgeous and tastefully decorated. Everything looked immaculate and gave a great first impression. I dined in the restaurant one evening and the meal was one of the best I've had in a while. The waiting staff are perfect - attentive but not over-bearing. The spa facilities were wonderful. Overall, a fabulous stay and I'd definitely book again."

"We had a wonderful stay in this property. Fantastic location right on the seafront - we had a sea view from our spacious family room. We needed to check in very late and we contacted the hotel to make sure this wasn’t a problem - the staff couldn’t have been more helpful and friendly and our late check in was not an issue. Good range of choice for breakfast - cereals, fruit, yogurt, croissants and pastries, meats and cheese plus a hot buffet. We have only given 4 stars for the property condition as the outside could do with a lick of paint. However, this is not a major issue and in no way affected our stay. We would recommend this hotel to other guests and would definitely stay again."

"Breakfast and dinner were amazing "

"Good selection for evening meal but breakfast seemed a bit pricey so didn’t have it"

"Very nice hotel"