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"Breakfast was good. Property was in great shape as Embassy is expected to be. Had trouble with the Louie at the front desk. Rude, not accomodating. Shaking his head before I finish explaining myself. He used the term, I've been in this business for a longer time... Other than that, it was un a great location, too bad Louie ruined it. "

"Keeping towels in pool room is a must. Other than that repeated issue its always WONDERFUL"

"We were very disappointed with this Hampton Inn. The hotel looked tired and worn and not overly clean. The biggest problem for us was in the bathroom -- the toilet was very low to the floor and difficult to rise from (no grab bar) and the tub had very high sides making it difficult to get in and out of, The front desk clerk said all rooms in the hotel had the same bathroom set-up, so changing rooms would not have helped. We were stuck here for three nights and not very happy about it. This Hampton Inn was not up to their usual good standard -- it's in need of renovation. The staff tried to be helpful and the breakfast was okay. Will not stay here again."

"Breakfast was basic hotel food. Room need better lighting "

"Comfortable. Disappointed that no pool or hot tub and don’t remember seeing that on the page when booked. Otherwise nice stay."

"Excellent service throughout the resort. Front Desk staff was amazing, staff handling Breakfast was great. Thank you"

"We paid for 5 studio suite rooms, but upon arrival the weather was very bad. A tornado took the power out. Of course there was no blame to the hotel. Our keys would not be able to work and therefore we couldn't check in. We were told by the kind staff on site to contact the managers or to leave my number and they would reimburse us for the rooms. 3 days passed and I did not receive a phone call so I called. I spoke to a very rude manager and was basically treated like I was bothering her with my questions as to how I can go about getting a refund. She obviously didn't know or was having a bad day and took it out on me. No problem... except that you are in the hospitality business and I have a choice where I want to receive that hospitality. Therefore 1 star review and I will contine to file a claim until I receive my money back."

"Overall, our stay was good. The only complaint I have is updating the rooms with more outlets to plug in all the technology most people travel with. My wife and I had cellphones and work laptops but the room did not have enough plugs for charging while we worked. The rooms were clean and casino restaurants were only a short walk across the parking lot. I enjoyed my visit and look forward to returning soon."

"The room was totally out of towels. Busy place. The staff was kind despite stretched! The pool was over crowded and no towels. No smoking policy yet the halls were strong with the smell of marijuanna! So strong it came into our room at night. Stoney Creek has changed from a few years back. We’ve always liked it by River. "