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"受付の人がお客さんじゃない電話をしていて、2人客が受付に並んでるのに電話を5分くらい続けてた。それ以外は部屋などは全て満足"

"スタッフさんの対応が非常に良かった。 夕食と朝食も美味しかったし、意外に満腹になり満足です。 子供の食事等があればもっと良かったです。"

"Google mapでも直接は住所が表記されない場所、かつ宿泊先に住所の記載がないので非常に分かりにくいと思います。建物自体は非常に古いもののようですが、中は綺麗にされていました。費用対効果で考えると、素泊まりですからやや高めとの評価です。"

"チェックインに難点有り。宿は非常に良い。"

"Very nice experience, must go place"

"Great location, customer service, and amenities. Highly recommended."

"Great hotel in a great location. Nice gym and nice onsen"

"Staffs very friendly and helpful, room are clean, breakfast was excellent, nearby shops just 2 minutes away."

"Lovely atmospheric hotel nestled in the woods but only 10 min from the main station, with free shuttles running a few times a day. Comfortable, modern rooms. Very clean. Cute gift shop. A highlight was the delicious daily breakfast with some made-to-order options. Plenty of fresh vegetables from local gardens. I had the set menu for dinner one evening: Vegetable based menu, very clean and tasty. Beautiful garden-like setting. Private baths are available for free use. They are not...

"Great hotel with attentive staff who always greet you with a smile. Hotel located in a good location close to the local attractions. "

"Large rooms, kind staff. Amazing price"

"A lovely restful place. The onsens were excellent. The food in the village is very good. The gardens are beautiful."

"excellent"

"Wonderful hotel and delightful experience in Karuizawa- the food, the people the shops. A highlight of our trip."