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"This is a lovely hotel with great accommodation and facilities. I had booked a deluxe room and from the Expedia room information this room had AC. Unfortunately, when we got to our room it was very hot ( 31 degrees outside) and it didn't have AC. I went down to the reception desk with my proof of AC showing on that website. Apparently, this is an error!! They do have rooms with AC, but it was £10 extra ( Premium room). After a bit of discussion and the member of staff phoning a manager, we were upgraded for no extra charge ( just a pity it took a phone call). Expedia need to fix this error on their website. Overall, a lovely hotel to stay in."

"No ghosts. But exceptional historic charm and romance. The food was excellent and the room was quirky and unique. "

"This hotel exceeded all our expectations. I have never stayed somewhere where the staff were without exception friendly, helpful, and clearly so proud of their hotel. Everything was spotlessly clean, and we wondered if it has just been refurbished? The gardens and flower arrangements were exceptional, and even the gardeners had time to tell us what they are growing, as well as how the amazing displays are achieved. Worth visiting just for this aspect. Food was fresh and beautifully cooked. Even the board game we used was brand new! Room was smallish but really comfortable, clean and fresh with a lovely bathroom. Cannot recommend the hotel highly enough. Thank you."

"Central, comfortable with an excellent breakfast and friendly staff. Would be happy to stay here again."

"Classic hotel. Good location. Well run. "

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"I’ve stayed here several times already. Excellent quality and remarkable value"

"Clean tidy staff very friendly and helpfull "

"Very good value for money, friendly and helpful staff. Good location for visiting Durham."