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"Except for a young lady at the front at time of check in it was 1:50pm and I asked for f we can check in and she said at around 2:20-2:30 and I was fine with that till I saw so many couples checking in and they were never told no. I stayed right in front of her and she never said anything to me till I approached her at 2:30pm and she said I think I can do it now but a young guy jumped in and gave me the room in less that 5 minutes. She was never rude but that is not acceptable if the rooms are available even if I needed to pay extra! She even made my mother wait till then and my mom arrived at 9am but they had rooms available cause the hotel is not even full"

"Everything was pristine clean, comfortable, quiet, great shower! The staff were friendly and always helped me and I found what I needed. With only a few hours to explore, front desk staff helped me with recommendations, which I followed and appreciated! Food was fantastic! Thank you to all the staff! "

"Very nice staff. Brand new hotel. Vey close to the airport."

"Traveling to Costa Rica was a wonderful experience and the Chateau Hotel is located in a very nice place. The staff was magnificent."

"Very nice hotel with clean rooms and nice staff. We rented three rooms and had no issues. "

"The service we received from the employees was really out of this world. When we arrived, the property looked outdated 1960th style, but we were wrong, it is clean and well maintained. "

"Very nice place to stay. Close to activities, friendly staff, good food and the drinks were amazing! Clean, comfortable beds. Hot springs were very pleasant. "

"This is our second time at Los Lagos. We are big fans of the pools, beautiful property, and impressive breakfast buffet. We got a larger room set up with additional beds this time and the location plus views were lovely. We really enjoy Costa Rican hospitality everywhere but have nothing but great things to say about the service staff. We will be back!"

"great property"