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Reviews of The Umrao

4 out of 5
The Umrao
N.H – 8, New Delhi, Delhi N.C.R

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 161 reviews" "
Rating 8 - Good. 51 out of 161 reviews" "
Rating 6 - Okay. 20 out of 161 reviews" "
Rating 4 - Poor. 20 out of 161 reviews" "
Rating 2 - Terrible. 18 out of 161 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Parvatipuja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ไม่สามารถเดินทางสะดวก ไกลจากสถานีรถไฟฟ้า รถสาธารณะ ต้องมีรถส่วนตัว เรียกฮูเบอร์ค่อนข้างยาก แต่โรงแรมดีมากๆ อุปกรณ์อาบน้ำอาจจะเก่าไปหน่อย แต่ได้อยู่
Stayed 1 night in Mar 2024

8/10 Good

Being

Stayed 1 night in Feb 2024

2/10 Terrible

Avnish

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s very old hotal and they new maintain. Room and washroom very dirt and old. Never go there. They charge me 18000 Indian rupees but it’s not worth even 500 Indian rupees. Staff is very good.
Stayed 1 night in Feb 2024

2/10 Terrible

Akanksha

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Purvee

No response for the request raised to access television. No shower stall . Water sprinkled all over bathroom while taking bath wetting all bathroom.
Stayed 2 nights in Oct 2023

4/10 Poor

Kavy

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was near to airport and that’s the only reason I book a room there. The staff service was terrible. Not accommodating at all. Please improve your service level.
Stayed 1 night in Oct 2023

10/10 Excellent

meena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel to anyone looking to stay close to airport. With All the facilities and very clean, very safe very friendly staffs .
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you:)
My stay was made very comfortable with the help of excellent staff members and the management. Special thanks to the staff of Thyme, Chef Rajat Sharma and his made it special for me. Surender,Atulnandan,Vishwajeet,Bhupender,Nath,Vijay,Amit,, Atul ,Kailash, Cake shop Surendra, ,Ram Vilas, Govind, house keeping : Anita,Omani,Sonu,Amit,Somvati.Front office,Preeti Sharma,Preeti,Teena,Meghna,Rajkumar,Akhilesh,Pinky,,A very special thanks to Gulshan ,who went an extra mile to make me a happy returning customer and their Genera manager Mr Bhargava,a please meeting him and eager to help all new trainees. Spa team Nida, Bharati, Yapu ,Bhim.Thank you all
Stayed 2 nights in Oct 2023

8/10 Good

Manoj

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and comfortable
Stayed 1 night in Oct 2023

2/10 Terrible

Naveen

Travelled with family
Disliked: Staff & service, amenities
There was a confirm booking of Hotel with Late check in and Airport pickup request for me as arriving Delhi from Canada, before departing and after reaching Delhi I tried more than 50 times on given number of Umrao Hotel but there was no response, no calls were received or if by chance any body receive than it was a mute call, i left many messages to call me but didn’t receive any call from Desk. I waited and searched if any person from Umrao Hotel was there to pick us but no one was there and no information, response, mail or msg from Hotel. I was stranded at the airport after 16 hour flight. Ultimately after making all efforts, I had to book a different hotel on high price on 11th hour. Finally I received a Call of Mr. Avinash from Hotel Umrao desk by 11.56 PM and on hearing me they have only one word of Sorry and no other explanation on why they behaved in an unprofessional way. The experience is very bad and not as per expectation with renowned Expedia.
Stayed 1 night in Oct 2023

10/10 Excellent

Manisha

Stayed 3 nights in Sep 2023

10/10 Excellent

yashaswi

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury stay
Stayed 1 night in Sep 2023

6/10 Okay

Marie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Disappointing stay
A hotel with lots of potential but needs a bit of renovating.We had to complain about the cleanliness of our room and once we did it was sorted .The staff is very good but the management need to step up .Good gym but full of glass windows which makes it difficult to cool down.Pool much too hot to swim in .Good breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property -- really nice grounds. Staff was very helpful. Breakfast buffet was excellent. Room was very nice. Everything about the place is first class.
Stayed 1 night in Jul 2023

10/10 Excellent

Saurabh

Stayed 1 night in Jul 2023

2/10 Terrible

Natasha

Travelled with partner
We contacted the hotel a few days prior to our arrival, with no reply. As it turns out, we were not allowed to leave the airport without the visa for overnight stay. The restrictions came in over COVID and have not been removed. Most of the passengers on our flight from Mel to Paris with stopover were in the same position. Expedia should be infomed, the hotel should have replied. VERY poor service !
Stayed 1 night in Jun 2023

10/10 Excellent

Khwaish

Stayed 1 night in Jun 2023

10/10 Excellent

Kamal

Stayed 1 night in Jun 2023

10/10 Excellent

Payal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Ishan

Stayed 1 night in Jun 2023

8/10 Good

EFRAIM

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Roopinder

Disliked: Cleanliness, property conditions & facilities
Bad Stay
Horrible Bathroom, Cleanness 3/10 Breakfast 5/10 The pepper grinders at breakfast table were rusty not one but all
Stayed 1 night in Jun 2023

6/10 Okay

Ashish

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The only area they need improvement is service It was really slow and not upto mark
Stayed 1 night in Jun 2023

4/10 Poor

Paramveer

Stayed 1 night in May 2023

6/10 Okay

Anup

Stayed 2 nights in May 2023

10/10 Excellent

Catharine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel very handy for airport 15 min max in Taxi. Recommend the restaurant rather than the buffet food was superb.
Stayed 2 nights in May 2023

10/10 Excellent

FNU

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hi, The overall experience of staying at the Umrao with family was pretty nice. Totally recommended.
Stayed 1 night in May 2023

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Enjoyed, food bit costly
Stayed 1 night in Apr 2023

4/10 Poor

Rishab

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

8/10 Good

Melissa

Travelled with partner
Liked: Staff & service, property conditions & facilities
Amenities for women travelers were brought promptly by hotel staff
Stayed 2 nights in Mar 2023

10/10 Excellent

baljit S., Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was pleasant.
Stayed 1 night in Jan 2023

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty awful service and wrong address
This is an awful place. The management is incompetent , the staff unhelpful. They had the wrong address on the site and the driver arrived at the address , which was in the middle of no where. They lied and blamed the driver but I have proof thta they advertised the wrong address. Too expensive and very DIRTY
Stayed 1 night in Nov 2022

4/10 Poor

Harkirat

Travelled with family and small children
Disliked: Staff & service, amenities
I book through Expedia clearly saying breakfast and one way free airport shuttle but at time of check in the staff says I have to pay extra for shuttle it is not included that was really disappointing I showed the staff my booking receipt it clearly says amenities included but they say no I have to pay extra really exhausted 😩
Stayed 1 night in Jan 2023

8/10 Good

Yatin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Front desk is good, warm welcome Hotel has only 60 room but all are in good condition. Only you can not eat outside food.
Stayed 1 night in Nov 2022

10/10 Excellent

Ajmal

Stayed 1 night in Nov 2022

4/10 Poor

Pawan

Disliked: Staff & service, amenities, property conditions & facilities
Its a hyped property. With the price tag any other property would be a far better experience
Stayed 1 night in Aug 2022

2/10 Terrible

Pankaj

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Abhi

Travelled with group
Liked: Staff & service, property conditions & facilities
NOTE: No outside food or drinks allowed. When you are on vacation, you want to relax and have your comfort food- not an option! You have to eat what you get. Property is nice and so is staff, but wouldnt recommend due to limitations and restrictions on what you can and cant do.
Stayed 1 night in Apr 2022

4/10 Poor

Rajeshwar

Travelled with family
Disliked: Amenities, property conditions & facilities
3.5 star property only
Stayed 1 night in Mar 2022

10/10 Excellent

VISHAL, Mumbai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing palatial property.extremely clean a well kept.service is also appreciable
Stayed 1 night in Feb 2022

4/10 Poor

Rohit

Liked: Cleanliness, amenities, property conditions & facilities
Its beautiful building. It was almost empty with many empty rooms but still i was given far most room at top floor.
Stayed 1 night in Jan 2022

10/10 Excellent

Kunal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cleanliness, Service & Hospitali
Stayed 1 night in Dec 2021

6/10 Okay

Kuldeep

Stayed 1 night in Nov 2021

8/10 Good

Kashyap

Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
They charge Rs.99+ taxes For a bottle of water apart from 2 small ones that are complimentary. The rooms have no ventilation what so ever and the staff is not very friendly.
Stayed 1 night in Sep 2021

2/10 Terrible

Shamima

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very Bad experience
Very pathetic staff Late check in Rude reception staff Stewards acting as monitors Told that when you make payment then room key will be alloted
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel service, comfort, facilities are impeccable. Food is pricey.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, very nice property. Will stay there again.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Ashish

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2020