6/10 Okay
Ron
May 27, 2024
Liked: Cleanliness, property conditions & facilities
Decided to go and see what the Hilton in Richardson had to offer. I’ve been visiting a family member every two weeks from New Braunfels. The pros, parking, great location, close to restaurants, and nice property. Clean for the most part. Good restaurant and bar area. Why do they have to be so bright? Cons, maybe it was a bad wknd. So for two days i had no T.V. (first world problems right). I’m thinking batteries. So being that i carry materials for work i had some. I replaced them and still no luck. Called and let them know to replace clicker. I stepped out for few hours. Came back and no one maintenance hadn’t gone up. So i sat at the bar and killed 2 more hours. Checked again, they didn’t know. “Call your maintenance.” Still hadn’t gone.
by checkout Sunday still no one showed. Then… Tried to take a shower. Two setting. Scalding hot and hot. No cold so i bathed from the sink. I called and told them to note both issues. It was at 10 by that time. The response was that they would note it. No mention of “hey sorry, can we try and rectify by finding another room?” Am i expecting too much? They said tomorrow morning before you check out speak to the manager to see about some kind of compensation. Svetlana, the desk manager was apologetic and referred me back to Expedia for any compensation for a less than stellar job. Hilton… you had one job. Shake up your maintenance crew
Ron
Stayed 2 nights in May 2024