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Reviews of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
1015 Elm St, Dallas, TX

Reviews

6.4
Rating 10 - Excellent. 250 out of 1002 reviews" "
Rating 8 - Good. 194 out of 1002 reviews" "
Rating 6 - Okay. 182 out of 1002 reviews" "
Rating 4 - Poor. 172 out of 1002 reviews" "
Rating 2 - Terrible. 204 out of 1002 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities
AC is way too strong. I switched off it’s too cold.
Stayed 1 night in May 2024

4/10 Poor

Brandi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

philip

Travelled with partner
Liked: Cleanliness, amenities
Great location
Stayed 2 nights in May 2024

4/10 Poor

Denisse

Liked: Cleanliness
Disliked: Staff & service
Rude
Stayed 1 night in Apr 2024

10/10 Excellent

Luis, Sherburne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kelly

Business traveller
Disliked: Cleanliness, staff & service, amenities
Staff was unwelcoming and abrasive and announced my room number to the whole lobby. Air conditioner/heater in the room was extremely noisy. Not really a safe place for Uber drivers to pull up at the front door.
Stayed 2 nights in Apr 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Janis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located near the Dart station, making it convenient to travel around the city. Rooms are laid out well for maximum comfort & efficiency. The one downside of the room was the air conditioner. It was very noisy, and left the room either too warm or too cold. But other than that, I would recommend this hotel.
Stayed 4 nights in Apr 2024

6/10 Okay

Barry, NORTH

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom sink had very low water pressure. No ice makers worked on any floor.
Stayed 2 nights in Apr 2024

2/10 Terrible

Michael

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible do not say here at any cost!!!!! Most the staff there are horrible and nasty. I wish I got the name of one of the front desk clerks he was great and fixed everything for me. But other than that. Never again. I was told I could have a late check in and they gave my room away so I was stuck with out a room for the night and had to stay at a different hotel for the night, didn’t want to even help me and blamed it on expindia. Let not talk about the rooms dirty smelled of smoke and the shower was broken, had to be moved in to a different room. Sooo Again do not stay at the hotel,
Stayed 2 nights in Feb 2024

6/10 Okay

Kevin

Liked: Staff & service, amenities
The staff was nice and really helpful. The housekeepers was amazing with cleanliness and being friendly. The only downside was my first room had a crack in the window that made a lot of noise. The staff was kind and switched my room with no problem. Will definitely be booking again
Stayed 3 nights in Mar 2024

8/10 Good

Anusilia

Great location to all the downtown attractions. Staff were nice and helpful . The area outside the building had homeless people but other than that for the price of the hotel , it’s a good deal.
Stayed 3 nights in Mar 2024

10/10 Excellent

Moses

Stayed 2 nights in Mar 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very dated. The carpet was old and dirty looking in the room and hall. The door to the room was not snug and there was a light leak around the bottom and side of the door. The garage was dirty and smelled bad. I was disappointed with the stay from such a hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Joel

Travelled with family
Disliked: Amenities, property conditions & facilities
Low water flow on faucet. Alarm went off by accident, i think, and it took half an hour to stop it. It’s more towards the end of downtown. Area didn't feel safe.
Stayed 1 night in Mar 2024

4/10 Poor

William

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Common areas of hotels were always dirty staff takes extremely long time for requests and half clean rooms
Stayed 2 nights in Mar 2024

2/10 Terrible

Anayansi

Stayed 1 night in Mar 2024

6/10 Okay

lindsey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked here for Sunday checked in on Sunday morning n then i checked out the same day mind you i already payed for the hotel . When i checked in n when i was checking out they were trying to charge me again ? It didn’t make sense to me The lady said it’s because you checked in at 1am and it count as Saturday i was confused. i just don’t understand but the stay was okay nice area view of the city but other then that it was okay
Stayed 1 night in Mar 2024

4/10 Poor

Valentina

Travelled with partner
Disliked: Cleanliness
I paid almost $500 with the $150 included for the deposit. There was poop on the side of the bathtub and toilet, the sink and tub was clogged. Housekeeping was called and i watched him "clean" the bathroom and still miss the poop on the side of the toilet and i assumed he had cleaned the poop off the side of the tub, but nope! Maintenance came twice to unclog the sink and bathtub. Housekeeping just tried to open our room door instead of knocking. I honestly should have gotten at least sone of my money back. Its ok though ill never stay there again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Robin

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Cheryl, Mapleton Depot

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the convention center
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Liked my stay
Stayed 1 night in Mar 2024

2/10 Terrible

roland, san antonio

Travelled with family
Disliked: Property conditions & facilities
Train station an bus station next to hotel large number homeless people surround the building
Stayed 1 night in Feb 2024
Response from Director of Operations on Mar 4, 2024
Dear Roland,Thank you for your comments and your opinion.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 28, 2024
Dear Jennifer,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

4/10 Poor

Sophia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Director of Operations on Feb 19, 2024
Dear Sophia,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

4/10 Poor

Joni

Business traveller
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 19, 2024
Dear Joni,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

10/10 Excellent

Mike, PUERTO AVENTURAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to town to attend a hockey game and stayed here since they offered parking, near restaurants and we could walk to the game
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 17, 2024
Dear Mike,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and hope you enjoyed the game. Thank you again for staying and we wish you many happy returns.Sincerely,Brian Angerer

10/10 Excellent

Orlando

Response from Director of Operations on Feb 19, 2024
Dear Orlando,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

8/10 Good

Martin

Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 16, 2024
Dear Martin,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okay

Anthony

Stayed 1 night in Feb 2024

4/10 Poor

Gower, Mount Pearl

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The good - My room was incredibly clean. It was one of the cleanest hotel rooms I have ever had. The staff, including the cleaning and maintenance staff, were friendly and helpful. The bad - Arriving at the hotel, the drop-off area was blocked with traffic cones. Therefore, I felt I had to risk getting a parking ticket to check-in. The parking garage was very dirty, with broken glass on the ground, old fluorescent tubes, etc. The heater in my room also didn't work the first night and I awoke at 5am to a freezing room. I had to request a repair twice for the following night. The patio furniture on my balcony was also missing bolts. The refrigerator in my room also needed to be defrosted. When I arrived, the curtain in my room was also pinched out the patio door and was wet. Overall - I respect this is an older hotel, so I expect some cosmetic issues, such as peeling wallpaper, leaking patio doors, etc. I believe this hotel suffers from management who fail to prioritize regular maintenance and inspections to ensure a safe environment and a positive guest experience. The issues I observed are easily corrected and avoidable, and I don't believe the frontline staff are the issue as my experience with them was excellent.
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 14, 2024
Dear Gower,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are so sorry that we did not meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Director of Operations on Feb 13, 2024
Dear Mark,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many wonderful returns.Sincerely,Brian Angerer

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Good location in downtown Dallas within walking distance to tourist destinations. Easy freeway access. Absurd traffic noise for being on the 19th floor. Wheelchair accessible room had very narrow space between the beds making getting in and out of bed difficult. There was no soap in the room on arrival. Restaurant in hotel was not very good. Parking garage was cramped and smelled so strongly of marijuana that I expected a drug bust at any moment. All in all, the property was much less premium than I had anticipated.
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 12, 2024
Dear Robert,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that there was traffic noise. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean quiet and comfortable, but only 1 ice machine we were aware of worked that particular evening
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 13, 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many wonderful returns.Sincerely,Brian Angerer

8/10 Good

Sylvie

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Property well located and balcony give you a great view of Dallas. Full size fridge in the room was great . Pool was closed as it open only mid March. Restaurant was closed but great restaurants nearby walkable distance. Room and Bathroom need some updates including the patio door.
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 17, 2024
Dear Sylvie,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The door to the bathroom did not close and shower was missing a liner. The coffee maker was missing. The plug could not support the microwave. Half of the elevators were not working and first floor stairwell had a bunch of stuff in it you had to step over to use the stairs.
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 12, 2024
Dear Elizabeth,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and are very sorry that there were power issues in your room. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and space!
Beautiful view! Great hotel. The staff were friendly and went above and beyond. Local to train line and there was SO much to see just walking around by the hotel. The restaurants in the area were FABULOUS! Would stay here again. Hard to find grassy area for a dog.
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 9, 2024
Dear Bridget,Thank you for staying with the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was unclean. Shower was broke. A big water spot was on the floor. A large crack was on balcony door. Shower held was rust. It was long hair inside the shower. The room was not cleaned prior. It was a live cricket in the room and I couldn't catch it. It was about 7-8 dead crickets at the head of the bed. Front desk told me "Oh....thats normal. Its the season. Thats just how it is" I took pictures and will be contacting corporate on this. This room was not clean at all. Unclean.
Response from Director of Operations on Feb 9, 2024
Dear Chris,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are so sorry that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 9, 2024
Dear Jonathan,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you the best.Sincerely,Brian Angerer

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Director of Operations on Feb 7, 2024
Dear Michael,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

10/10 Excellent

Yanice, Dallas

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only up and down fall we had a great view but dallas stay lit if you have a balcony and will be a little noisy we used the room as a friend birthday sleepover so we didn’t leave but there are a few walking distance spots and uber and bus ride away we had fun even when the microwave and tv cut off because the have a ghetto plug in system in one area of our room 8/10 will book again
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 5, 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

8/10 Good

Randy

Liked: Cleanliness
Property was average.. nothing above normal as far as amenities or location. The hotel itself was clean and staff were attentive and friendly.
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 5, 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate your feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okay

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Response from Director of Operations on Jan 31, 2024
Dear Larry,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many cool returns.Sincerely,Brian Angerer

8/10 Good

Loraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location - I could walk to the attractions in the downtown area. I liked having the bar/restaurant on the property. The only complaint is that the breakfast was all or nothing - a buffet - you could not order something a la carte or smaller.
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 29, 2024
Dear Loraine,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okay

Ferdinan, San Leandro

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Director of Operations on Jan 29, 2024
Dear Ferdinan,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

6/10 Okay

demont

Liked: Cleanliness, staff & service, amenities
No truck or suvs are able to fit into garage. Also showers drain very slow.
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 26, 2024
Dear Demont,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many happy returns.Sincerely,Brian Angerer

6/10 Okay

Daniel, Fort Worth

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Director of Operations on Jan 24, 2024
Dear Daniel,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best.Sincerely,Brian Angerer

8/10 Good

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DSC convention
Needs some maintanence. Coffee pot didn’t work. Refrigerator turned off. And pan full of water. Nice security/feel safe. Close walk to convention center
Stayed 3 nights in Jan 2024
Response from Director of Operations on Jan 22, 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you many wonderful returns.Sincerely, Brian Angerer

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I will never stay there again
It was my daughters 8th birthday road trip. Thats all she wanted and I heard great things about the Dallas aquarium, so that was our destination. I wanted a place next to the aquarium. Well, I booked the hotel for 2 days and the total cost was supposed to be 340 including the extra for the balcony room. After the purchase I look at the receipt and I was charged 380 and an extra 20 dollars for another person was added for each night. Well, I get there to check in, they are trying to charge me an extra 75 dollars per night, for just in case charges, plus trying to charge me an extra 56 dollars in taxes, which the 56 dollars in taxes were on the original purchase price. After a lot of disbelief and showing the receipt. I ended up paying 384 which was above the special booking price. Ok... well the ice machines on every floor, but floor 11 were broken, nasty, smelly, moldy. Floor 11 apparently was in good condition because thats the floor the boss stays when they come, the room was so cold. The entire bed frame broke when we sat on it. It was 7 degrees in dallas, and the heater never warmed our room up, and it was impossible to even take a shower. They sent maintenance to fix heater twice, then asked to deal with the bed because it would take too long to fix. We were never offered another room, another bed. After paying almost 200 dollars a night, I was very upset and if I had the money, I would have chosen another hotel and not finish our trip there.
Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 22, 2024
Dear Valued Guest,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and are very sorry that your experience was such a failure due to the misunderstanding of rates, taxes and courtesy holds. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer

2/10 Terrible

bernie

Stayed 2 nights in Jan 2024
Response from Director of Operations on Jan 22, 2024
Dear bernie,Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and are sorry to see that we failed to meet your expectations. Thank you again for staying and we wish you the best.Sincerely,Brian Angerer