1/5 Terrible
Grace
Travelled with group
Oct. 11, 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
Photo gallery for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
Overview of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
Guests rated this property 3.6/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Pet-friendly
- Air conditioning
- Restaurant
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- 48-hour vacancy between guest room stays
- Hand sanitizer provided
- Personal protective equipment
1015 Elm St, Dallas, TX, 75202
Explore the area
- Kay Bailey Hutchison Convention Center8 min walk
- Reunion Tower14 min walk
- Dallas, TX (DAL-Love Field)15 min drive
- Galleria Dallas15 min drive
Choose dates to view prices
About this area
Dallas
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is located in Main Street District, a neighborhood in Dallas, and is in the city center and near a metro station. John F. Kennedy Memorial and Sixth Floor Museum are cultural highlights, and travelers looking to shop may want to visit Dallas Farmer's Market and Old Deep Ellum Historic District. Looking to enjoy an event or a game while in town? See what's going on at American Airlines Center, or consider a night out at South Side Ballroom. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
What's nearby
- Renaissance Tower - 3 min walk
- Dallas World Aquarium - 4 min walk
- Kay Bailey Hutchison Convention Center - 8 min walk
- Reunion Tower - 14 min walk
- Galleria Dallas - 15 min drive
Getting around
- Akard Station - 3 min walk
- Dallas Union Station - 11 min walk
- Love Field Airport (DAL) - 10 min drive
Restaurants
- THRIVE Restaurant — 1 min walk
- Record Grill — 4 min walk
- Fluellen Cupcakes — 4 min walk
- Corner Bakery Cafe — 5 min walk
- Hoffbrau Steaks — 5 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Self parking on site (USD 18.00 per night; includes in/out privileges)
- Valet parking on site (USD 30 per night; includes in/out privileges)
- Extended parking on site (surcharge)
- Wheelchair-accessible parking available
- Height restrictions apply for onsite parking
- Free area shuttle up to 3.00 mi
- Free shopping center shuttle
- Limo/town car service
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 6-15 per person
- 1 restaurant
- 1 bar
- Room service available
Things to do
- Fitness center
- Outdoor pool
Family friendly
- Free area shuttle
- Laundry facilities
- Outdoor pool
- Refrigerator
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Elevator
- Free newspapers in lobby
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Porter/bellhop
- Turndown service
- Wedding services
Languages spoken
- English
- Spanish
Business services
- 24-hour business center
- Computer station
- Conference center (27444 square feet of space)
- Meeting rooms - 22
Outdoors
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices available
- Braille signage
- Grab bar near toilet
- In-room accessibility
- Low-height counter and sink
- Raised toilet seat
- Roll-in shower (select rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
Bathroom
- Hair dryer
- Shower/tub combination
Entertainment
- Cable channels
- Premium channels
- TV
Food and drink
- Coffee/tea maker
- Free bottled water
- Refrigerator
More
- Connecting rooms available
- Desk
- Iron/ironing board
- Phone
- Safe
- Turndown service
Similar properties
See similar properties
Dallas
Downtown Dallas
Pet-friendly
3 star
Business-friendly
Hotel
Washer and dryer
Policies
Check-in
Check-in from 3 PM - 2 AM
Express check-in
Minimum check-in age - 21
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
2 per room (up to 50 lbs)
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: USD 75.00 per accommodation, per night
- Cleaning deposit: USD 75.00 per night
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between USD 6 and USD 15 per person (approximately)
- Self parking fee: USD 18.00 per night (in/out privileges)
- Valet parking fee: USD 30 per night (in/out privileges)
- Pet deposit: USD 40 per stay
- Pet fee: USD 40.00 per pet, per day
- Service animals are exempt from fees
- Late check-out fee: USD 25.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Hotel
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Dallas
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Hotel Dallas
Frequently asked questions
Overall score and ratings
3.4
3.6/5
Cleanliness
3.7/5
Staff & service
3.2/5
Amenities
3.2/5
Property conditions & facilities
5/5 Excellent
Antonio
Oct. 4, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
3/5 Okay
Armondria
Travelled with group
Oct. 3, 2021
Disliked: Cleanliness, amenities
Stayed 1 night in Oct 2021
1/5 Terrible
Charles
Business traveller
Oct. 3, 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
4/5 Good
Nydia
Sep. 29, 2021
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2021