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Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Guest reviews

1,718 reviews
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air conditioning
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationDallas World Aquarium4 min walk
Popular LocationSixth Floor Museum6 min walk
Popular LocationDealey Plaza7 min walk
AirportDallas, TX (DAL-Love Field)13 min drive

Choose dates to view prices

  • Standard Room

    3.6/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsStandard Room
  • Room, 1 King Bed (Leisure)

    4/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 3
    More detailsRoom, 1 King Bed (Leisure)
  • Club Room, 1 King Bed

    Room amenities

    • 323 sq ft
    • Sleeps 2
    More detailsClub Room, 1 King Bed
  • Room, View

    3.7/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsRoom, View
  • Club Room, 2 Double Beds

    Room amenities

    • Sleeps 4
    More detailsClub Room, 2 Double Beds
  • Room, 2 Double Beds, Non Smoking, View

    Room amenities

    • Sleeps 4
    More detailsRoom, 2 Double Beds, Non Smoking, View
  • Room, 2 Queen Beds, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsRoom, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

    Room amenities

    • Sleeps 4
    More detailsRoom, 2 Queen Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)
  • Executive Room, 2 Double Beds, Non Smoking

    Room amenities

    • Sleeps 4
    More detailsExecutive Room, 2 Double Beds, Non Smoking

About this area

Dallas

Located in Dallas, Crowne Plaza Hotel Dallas Downtown is in the city centre and near a metro station. Victory Park and Dallas Farmer's Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Dealey Plaza and Klyde Warren Park. Consider South Side Ballroom for a night out, and don't miss Dallas World Aquarium, a top local attraction. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's central location.

Visit our Dallas travel guide
Map
Popular Location

What's nearby

  • Dallas World Aquarium - 4 min walk
  • Sixth Floor Museum - 6 min walk
  • Dealey Plaza - 7 min walk
  • Kay Bailey Hutchison Convention Center - 8 min walk
  • Majestic Theater - 9 min walk

Getting around

  • Akard Station - 4 min walk
  • Dallas Union Station - 10 min walk
  • Dallas, TX (DAL-Love Field) - 13 min drive

Restaurants

  • THRIVE Restaurant — 1 min walk
  • Hoffbrau Steaks - 5 min walk
  • Chop House Burger - 5 min walk
  • Dallas Fish Market - 5 min walk
  • RJ Mexican Cuisine - 6 min walk

About this property

Crowne Plaza Hotel Dallas Downtown

3.5-star Dallas hotel in Downtown Dallas, walk to Dallas World Aquarium
A restaurant, an outdoor pool and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas, a free area shuttle and a free shopping centre shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. All 291 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and TVs with cable channels. Other amenities available to guests include room service (during limited hours), free bottled water and hairdryers.
Crowne Plaza Hotel Dallas Downtown offers 291 forms of accommodation with a safe and complimentary bottles of water. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: USD 18.00 per night
  • Valet parking: USD 30 per night
  • Extended parking (surcharge)
  • Parking height restrictions apply
  • Free local area shuttle up to 3.00 mi
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 6-15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Dry-cleaning service
  • Free local area shuttle
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • 22 meeting rooms
  • Computer station
  • Conference centre (27444 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)

Bathroom

  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 2 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 40.00, per pet, per day, plus a deposit of USD 40 per stay
2 per room (up to 50 lb/23 kg)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self-parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza Hotel Dallas Downtown and receive a full refund?
Yes, Crowne Plaza Hotel Dallas Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Hotel Dallas Downtown cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Crowne Plaza Hotel Dallas Downtown?
As of Aug 13, 2020, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Dallas Downtown on Aug 17, 2020 start from CA $89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Crowne Plaza Hotel Dallas Downtown have a pool?
Yes, this property has an outdoor pool.
Is Crowne Plaza Hotel Dallas Downtown pet-friendly?
Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 23 kg per pet. There's a deposit of USD 40 per stay and a fee of USD 40.00 per pet, per day.
How much is parking at Crowne Plaza Hotel Dallas Downtown?
Self-parking is available for USD 18.00 per night. Valet parking is available for USD 30 per night. Extended parking is available for a fee.
What time is check-in at Crowne Plaza Hotel Dallas Downtown?
Check-in is from 3 PM to 2 AM.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for USD 25.00 (subject to availability).
Where is Crowne Plaza Hotel Dallas Downtown located?
Located in Downtown Dallas, this hotel is within a 5-minute walk of Bank of America Plaza and Dallas World Aquarium. Sixth Floor Museum and Kay Bailey Hutchison Convention Center are also within 10 minutes. Akard Station and West End Station are within a 5-minute walk.

Guest reviews

Overall score and ratings for Crowne Plaza Hotel Dallas Downtown

3.4
Guest rating
1,718 reviews
5 - Excellent
401
4 - Good
533
3 - Okay
380
2 - Mediocre
242
1 - Poor
162
3.6
Cleanliness
3.8
Service and Staff
3.5
Amenities
3.3
Property condition
1.0 out of 5 Terrible
  • Liked: Cleanliness
  • Disliked: Staff & service

I called in the first time for some towels and it never came up. I had to go down myself for them. Then I called for some room service just to have some bed sheets changed and again. Never showed up. They say they’ll do it but never do. So don’t expect much help from the front desk.

Stayed 3 nights in Aug 2020
2.0 out of 5 Poor
  • Liked: Staff & service
  • Disliked: Cleanliness

Just not what I was expecting. The stairways are terrible. Room are ok. Beds are not very comfortable. Slept horribly. Location is in the heart of downtown which you would think would be decent. no pleased and would have liked my money back.

Stayed 1 night in Aug 2020
5.0 out of 5 Excellent
    This traveller didn’t leave comments with their review
    Stayed 1 night in Aug 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The pool was great and the balcony view was perfect!!!!

    Stayed 2 nights in Jul 2020
    4.0 out of 5 Good
      This traveller didn’t leave comments with their review
      Stayed 1 night in Jul 2020