My adult son and I spent six days at Casa Carlita's and the stay surpassed my expectations. The home, the people, the beautiful ocean views, were just fantastic. Online reviews sometimes scare a person; I am happy to note that every scary thing I read about Cozumel was not true. We opted to skip maid service, but tipped anyway, realizing this is how people make their living. However, I did meet the lady that came on our last day and she was as sweet as can be! Victor, the VRBO representative, met us at the airport, waited for us to pick up our rental vehicle, and led us to the house; this in itself was FANTASTIC, it gave us time to acclimate to driving in Cozumel without worrying where we were going. Although we did not call Victor for assistance, we navigated and explored our way around with our mobile phone GPS; it was so CALMING and REASSURING to know that he was a telephone call away and would immediately assist us with anything if need be. This to me, was a HUGE asset, being in another country and having a personal contact was awesome. I am a single 65 yr old female and I came back excited to know that I can go to Cozumel by myself, rent a car, stay in Casa Carlita's and have the most wonderful time alone, travel around the island and be SAFE! There is not one thing that was lacking at the home, everything was PERFECT, I would not consider staying anywhere else on my next visit!