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Reviews of Hyatt Place Columbia/Harbison

3 out of 5
Hyatt Place Columbia/Harbison
1130 Kinley Road, Irmo, SC

Reviews

7.8

Good

Rating 10 - Excellent. 456 out of 1004 reviews" "
Rating 8 - Good. 223 out of 1004 reviews" "
Rating 6 - Okay. 129 out of 1004 reviews" "
Rating 4 - Poor. 106 out of 1004 reviews" "
Rating 2 - Terrible. 90 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Quinnetta

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Can we just throw the whole housekeeping department away and start over. Nothing runs a hotel down quicker than uncleanliness. Floors in the room were gritty, unswept, toothpaste in the sink, stains in the bathtub. No more rooms available and no other hotel options due to graduations. I was beyond disappointed. There are no microwaves in the rooms so there's that and beds are super small for even doubling up kids. I will say that everyone i came in contact with was super nice but a big disappointment with cleanliness.
Stayed 2 nights in May 2024

10/10 Excellent

Joseph, Manteo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little expensive but a clean comfortable room.
Stayed 2 nights in May 2024

6/10 Okay

Cyril

Did not get fresh towels or clean the room daily
Stayed 2 nights in May 2024

10/10 Excellent

Kristine, Columbia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff!
Stayed 3 nights in Apr 2024

6/10 Okay

khaled

Disliked: Cleanliness, property conditions & facilities
Under construction
Stayed 2 nights in Apr 2024

10/10 Excellent

Adrian

Travelled with family, Business traveller
Liked: Staff & service, amenities
The hotel accommodation very spacious and comfortable. I'm assumkng they were doing renovation on my floor, because my room was partially painted in some areas. I will suggest that they put microwaves in their rooms. Thats my biggest issue with Hyatt. Other then that it was enjoyable.
Stayed 1 night in Apr 2024

2/10 Terrible

Pattimarie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My reservation had been cancelled, asked if they had any rooms, was told no but when I went on line, lo and behold, there were rooms... the 2 front desk clerks did not greet when I walked inand just looked at each other... definitely will not be making another reservation there... very disappointing
Stayed 1 night in Apr 2024

4/10 Poor

Michael

Travelled with family
Disliked: Property conditions & facilities
Going through a much-needed remodel so facility not up to quality standards. A/C didn’t work. Front Desk gave random guest a key to our room so he actually entered the room with my daughter and her friend. He quickly left, but it was still unnerving.
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024

2/10 Terrible

Patricia

The problem I have with this hotel is that they charged my card an extra $115.29. It has taken me several phone calls, never being allowed to talk with a manager, one person telling me they see the problem and it will be fixed within 72 hours, to another person telling me they don't have that charge on their end, to another staff telling me because it was a 3rd party (Expedia) it was an easy fix, and would be cleared up 24 hours. I'm waiting......
Stayed 1 night in Mar 2024

4/10 Poor

Bobby

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Amy

Travelled with family
This place is under a major reconstruction when we stayed. The room was suppose to have a hottub and didnt. It wasnt bad. We just needed a place to lay our heads after a long day on the road. Price was definitely cheap enough and the room was very nice. Breakfast was great. However, the area was not where we will stay again. For a quick few hours of rest it was fine.
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice atmosphere
Stayed 1 night in Mar 2024

10/10 Excellent

lisa

Stayed 1 night in Mar 2024

8/10 Good

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
renovation was going on. not enough lighting in the room. fixers were detached from the wall.
Stayed 1 night in Mar 2024

6/10 Okay

Deanna

Disliked: Staff & service, property conditions & facilities
Customer service was not great & the toilet kept stopping up.
Stayed 2 nights in Mar 2024

2/10 Terrible

Donna

Travelled with family
Disliked: Property conditions & facilities
They are experiencing renovations and they should close. Breakfast food was COLD and hotel charged me then stated the could not find my booking.
Stayed 1 night in Mar 2024

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No covers on electrical outlets. Room covered in construction debris, fridge not plugged in, shower did NOT work (at all). Changed rooms. Other room had previous guest clothing on the pull out couch. Pull out couch was new unopened mattress, tied to the frame. I had to get sheets from the front desk (no house cleaning staff on shift). No manager available on the weekends to talk to???? Horrible experience. Please stay at a different hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Beneva

Liked: Cleanliness, staff & service, property conditions & facilities
I really love the stay. It was very clean, professional & staff was very helpful
Stayed 1 night in Mar 2024

2/10 Terrible

Sharonica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms were under remodeling. My room was missing a room number. I did not have a mirror in my room and was missing a light above the sink. There was no way for me to look at myself while getting dressed because there was no mirror present. All the staff told us was that renovations would be done from 8-5. They never told us that our room would not be equipped with the standard necessities. Also, I was told that I could not switch rooms because they were sold out but also there could be no refund. It was a lose-lose situation for me. The Ice machine was also not working but they provided an ice container with glasses as though it was working. I was highly disappointed that I paid for a room with these conditions.

4/10 Poor

Lakesha

Disliked: Staff & service, property conditions & facilities
After paying online and checking and receiving my room key. I proceeded to the elevator and the front desk clerk came behind me and said she forgot to charge me an additional $50 deposit for each night that I would be staying. I immediately felt aggravated. I paid and processed to my room after a long work day. Let’s just say the entire hotel is under renovation I assume with no cleaning staff because dust and debris is everywhere. I finally get to my room with no working heat just lukewarm air blowing a toilet that ran all night long. Paint patches on the wall and stains of who knows what on the couch. This place is not ready for guests and clearly poor management. Total waste of my money
Stayed 1 night in Mar 2024

6/10 Okay

Brad

Business traveller
Liked: Staff & service
Property is under construction
Stayed 2 nights in Feb 2024

8/10 Good

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt get my deposit back
Stayed 1 night in Feb 2024

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The travel site I used gave the hotel the wrong number of beds. I reserved two rooms with two beds in each room. The reception desk personnel said that was not what the travel site had sent to them. They received two rooms with one bed in each room.The hotel was fully booked so we could not exchange rooms. One person had to sleep on the pull out sofa. The hotel said there was nothing they could do concerning the reservation and I needed to contact you. This is not the service I have come to expect from this travel site.
Stayed 2 nights in Feb 2024

8/10 Good

Duke

Travelled with family
Liked: Staff & service
Currently being renovated so it's difficult to make an honest review.
Stayed 1 night in Feb 2024

10/10 Excellent

Sterling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

kevin

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This visit was awful. We have been staying every week since dec. There is never a mgr around to talk to after five and no one returns your calls. Will look for another place to stay after this week.
Stayed 2 nights in Feb 2024

10/10 Excellent

chris

Stayed 2 nights in Feb 2024

10/10 Excellent

Taalor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing! I have 2 small children and they talked to them about whatever interesting fact was important at the time!
Stayed 1 night in Feb 2024

4/10 Poor

Rhonda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed in Hyatt
First the room I reserved was not available so they put me in an accessible room. It had the smallest darkest shower and the ac/heater had issues it ran all night and never got the room the right temperature and the floor was soaking wet. Someone had sprayer bleach cleaner to mask the smell.
Stayed 1 night in Jan 2024

6/10 Okay

Denis

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

D'ona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Edwin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Renovations were an inconvenience. They also put me in 2 bed room when I booked a king sized bed room!
Stayed 3 nights in Jan 2024

2/10 Terrible

Rocio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

GRISEL

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing very friendly and kind.
Stayed 3 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
The customer service definitely could have been better. Was told because I booked by third party and not through the actual site that my reservation for a king bed could not be honored. I requested a pack n play for the room for my baby. The pack n play was in the room but did not have did not have the mattress, leaving it useless to us. When I asked the front desk staff, she called the manager who told us this is the way they come. I can assure you they do not come this way. You can’t put the baby in a pack n play without the mattress. See attached pictures. You can see the bottom of it, which has a hard metal piece you can lift to store it. This was a very simple accommodation I requested and they were not able to help. Probably won’t return.
Stayed 1 night in Feb 2024

6/10 Okay

Ibrahima

Travelled with family, Travelled with pets
breakfast choice was not the best i hoped for. The front desk was friendly and eager to help, although i did not get the connected rooms i asked for.
Stayed 3 nights in Jan 2024

4/10 Poor

Robyn

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Toilet didn't work properly. Bathroom is poorly constructed. Door right on top of the toilet. Can't see a fat person fitting in there. For the money they charge there is no microwave. Even Super 8 has a microwave at half the price of Hyatt.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cathi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hote and staff were excellent except for the dining area/bar. It was under construction and the bar area doesnt seem like it's going to look anything like the pictures online.
Stayed 1 night in Jan 2024

8/10 Good

Terry

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jimmy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptionally clean. Staff were friendly, courteous and made you feel welcome. Complimentary breakfast was very good. Definitely will stay there again and recommend to others.
Stayed 2 nights in Jan 2024

2/10 Terrible

Shaquilla

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel experience was very nice. The staff was very rude and unprofessional.
Stayed 1 night in Jan 2024

8/10 Good

briana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Judy

Liked: Staff & service
The staff was nice. My first room had a leaking ceiling in the bathroom. Switched to another where i found a lively palmetto bug next to the bed as i was leaving.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great for our family!
Stayed 1 night in Jan 2024

10/10 Excellent

Trevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 1 night in Dec 2023