Title: Hotel Dos Playas Faranda Cancun - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Dos Playas Faranda Cancun Beachfront hotel with 3 restaurants and 2 outdoor pools ![On the beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/1000000/980000/976300/976290/814a2758_edited_b2cc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily buffet breakfast (MXN 165 per person)](https://images.trvl-media.com/lodging/1000000/980000/976300/976290/eda7fdd5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sundeck](https://images.trvl-media.com/lodging/1000000/980000/976300/976290/b2da8b38.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast, lunch, dinner served; international cuisine](https://images.trvl-media.com/lodging/1000000/980000/976300/976290/d6b71ac4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/980000/976300/976290/233e1737.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Dos Playas Faranda Cancun sits between Tortuga Beach and Langosta Beach, offering a perfect blend of relaxation and activity. Guests enjoy beach massages on white sand, cool drinks at two poolside bars, and international dishes at three distinct restaurants. 6.6 ## Popular amenities - Spa - Breakfast available - Bar - 24/7 front desk - Gym - Housekeeping ## Room options ### Check availability for these dates Tonight [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=976290&PinnedHotelID=976290&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=976290&PinnedHotelID=976290&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=976290&PinnedHotelID=976290&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=976290&PinnedHotelID=976290&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=976290&PinnedHotelID=976290&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=976290&PinnedHotelID=976290&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=976290&PinnedHotelID=976290&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=976290&PinnedHotelID=976290&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 1 of 1 room ![Standard Room | Garden view](https://images.trvl-media.com/lodging/1000000/980000/976300/976290/w2880h1904x0y0-46864ca7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Balcony or patio Individually furnished Individually decorated Air conditioning TV Blackout drapes/curtains Private bathroom Designer toiletries - 365 sq ft - Sleeps 4 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![Minibar, in-room safe, desk, laptop workspace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/61000000/60050000/60043200/60043197/9522311f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Riviera Cancún All Preferred - 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Pool - All-inclusive - Spa - Pet-friendly 8.6 Excellent 3,424 reviews CA $551 CA $672 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=3fbdefb5-5387-4591-9266-29831d0fe264&top_cur=CAD) Ad ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/58000000/57180000/57171900/57171807/e9d49445.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Cancun, an All-Inclusive Resort Cancun - On private beach - Pool - All-inclusive - Pet-friendly 8.6 Excellent 3,297 reviews CA $596 CA $596 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information?chkin=2025-12-2&chkout=2025-12-3&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=3fbdefb5-5387-4591-9266-29831d0fe264&top_cur=CAD) Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/13000/12937/36d98b9b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Presidente Cancun Resort by IHG Zona Hotelera - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Dos-Playas-Faranda-Cancun.h976290.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Dos-Playas-Faranda-Cancun.h976290.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13894%2C-86.77065&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lkKZW3zt4HJt42uFw-qoFw4MTRQ=) Av Kukulkan Km 6.5, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Tortuga Beach - 2 min walk - 0.2 km - Langosta Beach - 16 min walk - 1.4 km - Cancun Convention Center - 12 min drive - 3.5 km - Playa Tortugas - 14 min drive - 3.2 km - La Isla Shopping Mall - 28 min drive - 7.0 km #### Getting around - Cancun Intl. Airport (CUN) - 26 min drive #### Restaurants - ‪Breakfast - ‬6 min walk - ‪Las Olas - ‬5 min walk - ‪Swim-up Bar - ‬8 min walk - ‪Venecia - ‬5 min walk - ‪Wink Lobby Bar - ‬17 min walk ## About this property ### Hotel Dos Playas Faranda Cancun Family-friendly hotel near Langosta Beach Tortuga Beach is located near Hotel Dos Playas Faranda Cancun, which provides 2 poolside bars, a grocery/convenience store, and a terrace. With a beachfront location, beach massages, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a massage, a body treatment, or a facial. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. The 24-hour gym offers yoga classes and fitness classes; other things to do include scuba diving, beach volleyball, and snorkeling. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services. Other perks include: - 2 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site - Free self parking - Buffet breakfast (surcharge), tennis courts, and smoke-free premises - Wedding services, a front-desk safe, and a porter/bellhop Room features All 158 individually furnished rooms boast perks such as air conditioning, in addition to amenities like free WiFi and safes. Other amenities include: - Bathrooms with showers and free toiletries - Balconies or patios, wardrobes/closets, and cable channels ## Similar properties ![On the beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/24000000/23980000/23972600/23972556/d9e35e02_edited_8d27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dos Playas by Faranda All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids pool 7.4 Good 530 reviews CA $207 CA $265 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=23972556&PinnedHotelID=23972556&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,353 reviews CA $136 CA $170 total includes taxes & fees Nov 13 - 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Pool - Spa - Kids pool 7.2 Good 1,017 reviews CA $113 CA $146 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=5823727&PinnedHotelID=5823727&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/6000000/5810000/5806800/5806712/19ea30a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cancun Bay All Inclusive Hotel Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 7.6 Good 1,275 reviews CA $218 CA $278 total includes taxes & fees Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=5806712&PinnedHotelID=5806712&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free secured, uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 165 for adults and MXN 100 for children - 2 bars/lounges - 2 poolside bars - 3 restaurants - Snack bar/deli ### Restaurants on site - Iguanas Restaurant - Oishii Koi Sushi Bar - Thai Restaurant ### Things to do - 2 outdoor pools - 24-hour gym - Beach volleyball - Children's pool - Fitness classes - Scuba diving - Snorkeling - Tennis - Tennis lessons - TV in common areas - Yoga classes ### Family friendly - 2 outdoor pools - Children's games - Children's pool - Grocery/convenience store - Laundry facilities - Lifeguards on site - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - On the waterfront - Pool loungers - Pool umbrellas - Terrace ### Spa - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Facials - Spa treatment rooms - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lever door handles - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 3 buildings - 3 floors - Lifeguards - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Cable channels ### Food and drink - Free bottled water ### More - Air conditioning (climate-controlled) - Desk - Free local calls - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 79.20 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 165 for adults and MXN 100 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision ### Property is also known as Beach House Dos Playas Faranda Hotels Hotel Cancun Celuisma Dos Playas Cancun Celuisma Dos Playas Hotel Celuisma Dos Playas Hotel Cancun Dos Playas Dos Playas Celuisma Beach House Dos Playas Faranda Hotels Hotel Beach House Dos Playas Faranda Hotels Cancun Dos Playas Faranda Cancun Celuisma Dos Playas Hotel Dos Playas Faranda Cancún Hotel Hotel Dos Playas Faranda Cancún Cancun Hotel Dos Playas Faranda Cancún Hotel Cancun Beach House Dos Playas by Faranda Hotels Dos Playas Faranda Cancun Hotel Dos Playas Faranda Cancún Hotel Dos Playas Faranda Cancun Hotel Hotel Dos Playas Faranda Cancun Cancun Hotel Dos Playas Faranda Cancun Hotel Cancun ## Frequently asked questions ### Does Hotel Dos Playas Faranda Cancun have a pool? > Yes, this property has 2 outdoor pools and a children's pool. ### How much does it cost to stay at Hotel Dos Playas Faranda Cancun? > As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Hotel Dos Playas Faranda Cancun on Dec 1, 2025 start from CA $148.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Hotel-Dos-Playas-Faranda-Cancun.h976290.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Dos Playas Faranda Cancun pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Dos Playas Faranda Cancun? > Self parking is free at this property. ### What time is check-in at Hotel Dos Playas Faranda Cancun? > Check-in start time: 3 PM; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Hotel Dos Playas Faranda Cancun? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Hotel Dos Playas Faranda Cancun located? > Located in Zona Hotelera, this beachfront hotel is in the entertainment district and within a 15-minute walk of Tortuga Beach and Langosta Beach. Cancun Convention Center and Gaviota Azul Beach are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Dos Playas Faranda Cancun Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 85 8 - Good 108 6 - Okay 90 4 - Poor 56 2 - Terrible 57 ### 7.0/10 Cleanliness ### 7.0/10 Staff & service ### 6.8/10 Amenities ### 6.4/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### jorge Oct 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The beach and the restaurant are great ##### jorge Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Marysol Sep 7, 2024 Traveled with small children, clean property. Loved the beach access. ##### Marysol Stayed 3 nights in May 2024 ### 8/10 Good #### Dacia Feb 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved this hotel! The staff was so helpful and friendly. Gustavo was so helpful. Highly recommend staying here! ##### Dacia Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Nadia Dec 31, 2023 Liked: Cleanliness, staff & service The rooms are small but clean. Twin beds for 2 people per bed. ##### Nadia Stayed 1 night in Dec 2023 ### 8/10 Good #### kefei Dec 31, 2023 Liked: Cleanliness, staff & service, property conditions & facilities It is convenient ##### kefei Stayed 7 nights in Dec 2023 ### 6/10 Okay #### Juan Nov 28, 2023 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities The property has a beautiful beach, the facilities are clean But !!! The food was terrible, they re DO the lunch left overs with dinner, limited Alcohol provided, crew members are very good and polite ##### Juan Stayed 1 night in Nov 2023 ### 6/10 Okay #### Juan Nov 30, 2023 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities The food was very very disgusting ##### Juan Stayed 2 nights in Nov 2023 ### 8/10 Good #### jose Jun 26, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The only thing i didnt like was that the climate in the room everything else is perfect ##### jose Stayed 6 nights in Jun 2022 ### 4/10 Poor #### Ashley Jul 9, 2022 Disliked: Cleanliness, amenities, property conditions & facilities Place was very dirty. Not how I pictured it. ##### Ashley Stayed 1 night in Jul 2022 ### 8/10 Good #### John Apr 14, 2023 Liked: Staff & service, amenities, property conditions & facilities I thought the property was okay. They nickeled and dimmed us to death. ##### John Stayed 2 nights in Apr 2023 ### 4/10 Poor #### Debi Jan 7, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed here for 2 nights before staying on Isla Mujeres for 9 days. 2 nights here was too long. Old crumbling buildings and old rooms. Bathroom sink faucet was broken and barely worked. We asked 5x for clean towels and didn’t get them until my husband went down to the front desk and said he wasn’t leaving until he got them. Walls are paper thin and we could hear everything in the hallways and outside. There was a 3” space under the door so no noise control. Food was just ok and beach small and crowded. Would not recommend at all. Cesar the waiter was the only great thing about this place. ##### Debi ### 2/10 Terrible #### Andrew Jan 27, 2025 Disliked: Amenities I can’t say enough bad things about this place or about Expedias response to my problems. The door would not lock, no dead bolt or chain. The place was so nasty, I felt dirtier just getting in the bed. I wouldn’t have stayed but it was 11 pm when we got there and there was no where else to go. People were making noise all night. Then at 3 am the front desk sold our room to someone else because they hadn’t marked it as occupied. Someone came in my room at 3 am. Worst experience of my life. Please stay away. Remember if you have a problem Expedia will not help you. ##### Andrew Stayed 1 night in Jan 2025 ### 6/10 Okay #### MARCELLE Oct 20, 2025 Liked: Cleanliness, staff & service Disliked: Amenities Very bare room. No elevators. Pool not cleaned. Only buffet. Same food every day. Very dated hotel. Needs upgrade. ##### MARCELLE Stayed 10 nights in Oct 2025 ### 10/10 Excellent #### Galilea Oct 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gustó la amabilidad del staff, algo que mejoraría sería agregar el room service ##### Galilea Stayed 1 night in Oct 2025 ### 6/10 Okay #### Oscar Sep 17, 2025 Disliked: Property conditions & facilities Un hotel correcto para dormir, habitaciónes limpias, comodas. Algunas instalaciones sucias muy descuidadas, los camastros están muy sucios ya. El piso de la alberca donde se juega volleyball está dañado y lastima. La comida sushi, pizza y buffet, apenas cumplen, las bebidas no son de buena calidad. Aunque por el precio tampoco podría esperarse algo mucho mejor... ##### Oscar Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Tereso Aug 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities El buffet está normal (deberían incluir más variedad) la atención por parte de los meseros excelente. La habitación es comoda ##### Tereso Stayed 3 nights in Aug 2025 ### 2/10 Terrible #### Emilie Jul 21, 2025 Disliked: Cleanliness, staff & service, amenities Très mauvaise expérience ! A l’arrivée, on nous donne une chambre au RDC, quasiment insalubre ! Des taches de sang sur les oreillers, sur le mur des tables de nuit, sur le linge de lit…. La salle de bain…. La douche était noire de crasse, et les toilettes avec du papier dedans. Je doute fortement que la chambre ait été nettoyée avant notre arrivée ! Nous demandons donc de changer de chambre, cela a été fait avec une chambre enfin propre, mais du coup mon conjoint a perdu plus d’1h pour le changement de chambre… Le ménage était fait tous les jours, mais de temps en temps à la vas vite, c’est-à-dire le sol non fait avec en prime des cheveux de la femme de ménage ! Nous avons tout de même vu un cafard dans la chambre. Concernant le personnel…. A la réception, le matin nous avons l’impression de déranger, et le soir le personnel était très sympathique et compétent. Le pire était au stand des serviettes ! il n’y avait jamais de serviette, la personne nous aboyait limite dessus. Les matelas de la piscine étaient dans un état... très sales (cf photos) La nourriture était basique, nous avions pris uniquement le petit déjeuner et avons appris au dernier moment que pour pouvoir manger le midi ou le soir dans les restaurants de l’hôtel, il fallait s’inscrire en avance à la réception, cela nous a valu de commander une pizza le premier soir ! Nous demandons un geste commercial de votre part. ![Transat](https://a.travel-assets.com/ugc/hotel-reviews/5c424e79-db94-417c-8e80-4fda1233f293-1753108431557.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Transat](https://a.travel-assets.com/ugc/hotel-reviews/9ab17def-27d4-4f9a-afb9-b19e12c32624-1753108437418.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Serviette](https://a.travel-assets.com/ugc/hotel-reviews/18e2d163-06c6-4ef5-9e29-f16163eba5d9-1753108446500.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Plage non entretenue, remplie de sargasses](https://a.travel-assets.com/ugc/hotel-reviews/49bf9364-27ac-457d-b935-b3c5ef8c18d9-1753108683541.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Emilie Stayed 6 nights in Jul 2025 ### 6/10 Okay #### ESTEBAN SANCHEZ May 18, 2025 Fácil para accesar a la playa. ##### ESTEBAN SANCHEZ Stayed 4 nights in Apr 2025 ### 6/10 Okay #### Richard Apr 7, 2025 Liked: Staff & service La habitación se nos cayó un pedazo como de tablaroca del techo lo bueno que cayó en la parte de los pies, la comida en el bufet no es buena ##### Richard Stayed 1 night in Apr 2025 ### 8/10 Good #### Verified traveller Mar 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bon prix La nourriture n'est pas très chaude et pas très variée . Un gros manque de chaises. Très bien situé. Mais pour le prix c'est assez bien. ![](https://a.travel-assets.com/ugc/hotel-reviews/9B78E6178E33B39BAD38F5639E8D65EB3DBFE31E1742526195538.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Brenda Dec 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Muy bonito el hotel y sobre todo el acceso ala playa me encanta ##### Brenda Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### German Dec 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente, en especial el trato del personal. Solo recomendaría dar mantenimiento al área de playa que tienen, son varios accesos cerrados y dan mal aspecto, no hay limpieza. Pero lo demás perfecto; la comida riquísima de los restaurantes. ##### German Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Marissa Dec 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Upon arrival we found out that we indeed not only owe the balance we were under the impression of paying but that we had to pay more by $175 dollars. We went ahead with the check in and everyone here is very accommodating. The service is very friendly, food was good and the accesses here are wonderful. I would come here again, but through a different app so I wouldn’t be surprised with extra fees later. ##### Marissa Stayed 4 nights in Nov 2024 ### 4/10 Poor #### Dotide Nov 25, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was trying to make extra money from me and they are not inform about the rules but try to charge me for the mistake that they made . ##### Dotide Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Mario Fernando Nov 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bueno bonito y Barato La habitación muy limpia, diario hacian el aseo yo salia por la mañana y en la tarde ya estaba aseada la habitación, la cama tendia. El personal muy amable me llevo muy buena impresión de este hotel. El hotel tiene playa y un pequeño balcon para ver el mar y camastros ##### Mario Fernando Stayed 6 nights in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Smart Cancun The Urban Oasis](https://www.expedia.ca/Cancun-Hotels-Smart-Cancun-By-Oasis.h978748.Hotel-Information) > > [All Ritmo Cancun Resort & Water Park - All Inclusive](https://www.expedia.ca/Cancun-Hotels-All-Ritmo-Cancun-Resort-Water-Park.h375956.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Krystal Urban Cancun & Beach Club](https://www.expedia.ca/Cancun-Hotels-Krystal-Urban-Cancun-Centro.h20167293.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Oh! 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