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Overview of University Hotel & Suites

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Featured Image
Iron/ironing board, free WiFi, wheelchair access
Iron/ironing board, free WiFi, wheelchair access
TV
Iron/ironing board, free WiFi, wheelchair access

University Hotel & Suites

2 out of 5
Guests rated this property 2.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Personal protective equipment

Explore the area

    Popular LocationChildren's Museum of Cleveland7 min walk
    Popular LocationAgora Theater & Ballroom8 min walk
    Popular LocationCleveland State University14 min walk
    AirportCleveland, OH (CLE-Hopkins Intl.)16 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Sun., Jan. 17 2021 - Sun., Jul. 31 2022.

Basic Room, 1 Twin Bed, Accessible

No guest room rating
  • 1701 sq ft
  • Sleeps 2
  • 1 Twin Bed

Standard Double Room, 2 Double Beds

No guest room rating
  • 205 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking

No guest room rating
  • 204 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Non Smoking

No guest room rating
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, Non Smoking

No guest room rating
  • 1787 sq ft
  • Sleeps 2
  • 1 Double Bed

About this area

Cleveland

University Hotel & Suites is located in Cleveland. Children's Museum of Cleveland and Agora Theater & Ballroom are cultural highlights of the area. Looking to enjoy an event or a game? See what's going on at Rocket Mortgage FieldHouse or Progressive Field. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Children's Museum of Cleveland - 7 min walk
  • Agora Theater & Ballroom - 8 min walk
  • Cleveland State University - 14 min walk
  • East 4th Street - 4 min drive
  • Progressive Field - 6 min drive

Getting around

  • Cleveland Station - 8 min drive
  • East 55th Station - 5 min drive
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • Szechuan Gourmet — 8 min walk
  • Map of Thailand — 11 min walk
  • Wonton Gourmet & BBQ — 11 min walk
  • Bombay Chaat — 14 min walk
  • Li Wah — 14 min walk

About this property

University Hotel & Suites

Hotel with free parking, near Children's Museum of Cleveland
This smoke-free hotel features coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/game room, multilingual staff, and a TV in a common area are onsite. All 161 rooms offer free WiFi, refrigerators, and TVs with satellite channels. Free local calls, hair dryers, and free toiletries are among the other amenities that guests will find.
University Hotel & Suites offers 161 air-conditioned accommodations with hair dryers and complimentary toiletries. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations.

This Cleveland hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • Chinese
  • English
  • Spanish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Refrigerator

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board (on request)
  • Phone

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from January 17 2021 to July 31 2022 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 17.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 17.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

University Hotel Cleveland
University & Suites Cleveland
University Hotel & Suites Hotel
University Hotel & Suites Cleveland
University Hotel & Suites Hotel Cleveland

Frequently asked questions

Can I cancel my reservation for free at University Hotel & Suites and receive a full refund?
Yes, University Hotel & Suites offers free cancellation on select room rates, because flexibility matters! Please refer to University Hotel & Suites cancellation policy on our site for more details about any exclusions or requirements.
Is University Hotel & Suites pet-friendly?
Yes, dogs are allowed at this property. There's a fee of USD 25 per pet, per day. Service animals are exempt from fees.
How much is parking at University Hotel & Suites?
Self parking and extended parking are free at this property.
What time is check-in at University Hotel & Suites?
Check-in is from 4:00 PM - 2 AM.
What time is check-out at University Hotel & Suites?
Check-out is at 11 AM.
Where is University Hotel & Suites located?
Situated in Cleveland, this hotel is within a 10-minute walk of Children's Museum of Cleveland and Agora Theater & Ballroom. Cleveland State University and Progressive Field are also within 2 mi (3 km). East 34th-Campus Station is 28 minutes by foot.

Overall score and ratings

2.2
Rating 5 - Excellent. 49 out of 993 reviews
5 - Excellent 5%
Rating 4 - Good. 114 out of 993 reviews
4 - Good 11%
Rating 3 - Okay. 215 out of 993 reviews
3 - Okay 22%
Rating 2 - Poor. 233 out of 993 reviews
2 - Poor 23%
Rating 1 - Terrible. 382 out of 993 reviews
1 - Terrible 38%

2.2/5

Cleanliness

2.8/5

Staff & service

1.9/5

Amenities

1.9/5

Property conditions & facilities

1/5 Terrible

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay Here
This hotel is not a good place to stay. The staff was polite, and the three gentlemen that manned the door were very helpful. But the condition is run down and it looked it. It is NOT handicap accessible. The showers were dirty (we had 2 rooms), the mattresses were wrapped in plastic (bedbugs? I hope not) and the plumbing leaked. The water did not get hot in the sink. I ran into other "guests" and found out they had been there 8 months and paid $800/mo. Is this a halfway house? It looked like it and felt like it. About 7:30pm the neighbor started blasting music. I had to ask it be shut off at 9:00 because we needed to be up at 6. We were there for a medical condition needing the Cleveland Clinic and this place was close and cheap. Lastly when she copied my credit card to cover any expenses, she sent it via email and then made a copy. When I asked her where the email went, she said she didn't email it and only made a copy. I'm an IT guy by profession and I know what I saw. My mistake and I will never do it again. I would suggest you don't either.
Stayed 1 night in Dec 2020

1/5 Terrible

Stayed 1 night in Dec 2020

2/5 Poor

Travelled with group
Disliked: Staff & service, property conditions & facilities
Hopeful yet disappointed
A couple of staff were nice but some weren’t! Hotel seems run down and sketchy! Booking will promise fridge + microwave but be warned you may not receive it. Had to switch rooms! 2nd room had electrical issues! Me and friends had a few personal items Lost suspected stolen by staff by staff! Room had mice and roaches! Hotel staff lied about the option for later Check-Out time! Hotel staff were also very forceful and rushed us to check out. The hotel had its few upsides like being along 24/7 BRT Rapid Transit but the cons are many! Stay at your own risk! Not even the Hotels.com discounted rates were worth the price!
Stayed 2 nights in Oct 2020

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
University Hotel and Suites, Cleveland
The pictures on the website for this hotel are a lie! It’s run down,filthy, and a sham!
Stayed 2 nights in Sep 2020

1/5 Terrible

Stayed 1 night in Sep 2020

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