Terrace/patio

Reviews of Hotel Indigo Cleveland Downtown, an IHG Hotel

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 626 out of 1126 reviews" "
Rating 8 - Good. 272 out of 1126 reviews" "
Rating 6 - Okay. 113 out of 1126 reviews" "
Rating 4 - Poor. 59 out of 1126 reviews" "
Rating 2 - Terrible. 56 out of 1126 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with everything
Stayed 1 night in May 2024

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and close walk to progressive field. Staff were so nice!
Stayed 1 night in May 2024
Response from HotelMgmt on May 22, 2024
We are thrilled you found the walk to Progressive Field easy and convenient from our location, and even better to know that our team made a positive impression with their friendliness. It sounds like their welcoming attitude helped make your visit memorable here at Hotel Indigo Cleveland Downtown. We look forward to seeing you again soon for another pleasant experience!

6/10 Okay

Steven

Stayed 2 nights in May 2024

6/10 Okay

Yue

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pro: The location is good, and the staff are nice and friendly. Con: The A/C is very loud leading to the result that you cannot sleep all night. You'll be woken up from time to time.
Stayed 1 night in May 2024
Response from HotelMgmt on May 22, 2024
Thank you for your feedback, Yue. It's great to hear that you appreciated our convenient location and found our team delightful. However, we apologize for the discomfort caused by the noisy air conditioning unit in your room. We understand how important a good night's sleep is, especially when traveling, and we're sorry this issue disrupted your rest. We will have maintenance look into this right away. Please allow us another chance to offer the peaceful stay you deserve from beginning to end.

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was dirty, bed covers soiled. Had to ask 3 x for new towels. Had to park my car in the middle of Huron and leave it since valet was backed up. Noisy! Elevator was frightening. I have stayed in a lot of IHG properties. Will not be back to this one.
Stayed 2 nights in May 2024
Response from HotelMgmt on May 20, 2024
Thank you for sharing your experience, Michelle. It’s truly disappointing to hear about the conditions you encountered during your stay, from the cleanliness issues with your room to the difficulties with valet parking and noise. It’s clear that this visit did not meet the high standards expected of our Brand, and for that, sincere apologies are extended. The concerns you’ve raised are being taken seriously and will be addressed with the relevant departments to ensure improvements are made. Understanding that this experience has impacted your view of our hotel, if there’s an opportunity to regain your trust, it would be welcomed. Thank you once again for bringing these issues to our attention.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here for Guardians/Yanks game. super convenient to walk to field. Older city hotel with room updates. Offloading is the only major issue as you are limited by no parking. Valet was great and made it easy but there's not a lot of street space when it's busy or some sporting event is occuring, however the staff was great, and the convenience of walking to Guardians / Cavaliers game is what we wanted. Several city bars and restaurants very near so once you park you don't need car anyway. Would stay again for the convenience.
Stayed 1 night in Apr 2024
Response from HotelMgmt on May 20, 2024
Thank you for your review, John. It's wonderful to hear that the location of Hotel Indigo Cleveland Downtown was perfect for your visit to the game, providing easy walking access to the field and nearby city attractions. Your feedback about the challenges with offloading due to limited parking is invaluable, and it's great to know that our valet service was able to assist effectively during busy times. The team will be pleased to know their efforts made your stay enjoyable. Looking forward to welcoming you back for another convenient and enjoyable visit!

10/10 Excellent

Nader

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful and the room waa clean and very comfortable
Stayed 1 night in May 2024
Response from HotelMgmt on May 16, 2024
It is a joy to learn your stay was impeccable in every way, Nader. Thank you for sharing insights about our beautiful accommodations and smiling service here at Hotel Indigo Cleveland Downtown. We hope you will be choosing us again!

4/10 Poor

Timothy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was an hour wait with cars parked on the street 3 lanes deep for an entire block waiting on valet to take keys to park. The front desk attendant’s only response was “yeah, glad they are a separate entity from us”.
Stayed 1 night in May 2024
Response from Hotel Manager on May 14, 2024
It’s concerning to hear about the difficulties you encountered with the valet service during your stay, Timothy. An hour-long wait is certainly a significant inconvenience, and the front desk attendant’s response does not reflect the level of service we strive to provide. We understand that the valet service is a separate entity, but it's clear that their performance directly impacts your experience at our hotel. We will address this issue with the valet company to ensure that they meet the high standards of service our guests expect. We hope to have the opportunity to provide you with a smoother and more satisfying experience on your next visit.

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was noisy on the street side but extremely close to the Ro jet Mortgage centre so was perfect. So close and staff were lovely.
Stayed 1 night in May 2024
Response from Hotel Manager on May 14, 2024
It's great to hear that the proximity of Hotel Indigo Cleveland Downtown to the Rocket Mortgage Center was perfect for your needs, Kerry! We're glad that the convenience and our lovely team contributed positively to your stay. We apologize for the noise you experienced on the street side though, and we appreciate your understanding. For future visits, perhaps a room on the opposite side of the street might offer a quieter experience. We look forward to welcoming you back and ensuring your next stay is even more comfortable.

8/10 Good

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price too high for parking
Stayed 2 nights in May 2024
Response from HotelMgmt on May 14, 2024
Thank you for your feedback, Kevin. We enjoy knowing your overall stay was pleasant but understand the parking rates didn't meet your expectations. We aim to price competitively within the area and will continue to assess and adjust this accordingly. We hope we can earn another star or two whenever you are back in town!

2/10 Terrible

Sona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
$45 parking over night, rooms were OK, NO towels in the room to take shower with… 2 hand towels, and 2 washcloths that’s all we had in our room. No coffee, had to pay $3 for a brown water coffee at the hotel restaurant! Honestly it’s better to stay at a 2-3 start hotels, free parking, clean rooms, and free breakfast! 4 start hotels just DONT CARE to accommodate their guests! Will never stay at this hotel!!!
Stayed 1 night in May 2024
Response from HotelMgmt on May 10, 2024
Thank you for sharing your feedback, Sona. We apologize for the issues you encountered during your stay. It's clear we missed the mark on delivering the quality and service expected. We take your concerns seriously and are actively working to address these shortcomings to better accommodate our guests. We appreciate your input, as it is crucial for our improvement. We hope for your reconsideration as we would love to have another chance to provide you with a much better experience in the future.

4/10 Poor

Yvonne

Disliked: Cleanliness, staff & service, amenities
Friendly wait staff and front desk, but terrible valet.
Stayed 1 night in May 2024
Response from HotelMgmt on May 20, 2024
We sure are pleased our team left a positive impression on you, Yvonne, and will gladly convey your compliments. However, we sincerely regret Valet was amiss in any regard. We would love to learn more from you so that we can better serve you in the future. Thank you.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HotelMgmt on May 9, 2024
Thank you for your five stars. We look forward to your return and hope it's soon, Matthew!

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service
No parking on site. Valet service parking lot 1/2 mile away, car was broken into at off site lot…
Stayed 1 night in May 2024

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though it gets a little loud during game days, the staff really make up for it. Julia in particular was so lovely.
Stayed 4 nights in Apr 2024
Response from HotelMgmt on May 6, 2024
Wow! We are honored to receive your compliments about our awesome team here at Hotel Indigo Cleveland Downtown, particularly Julia! It will be a great pleasure to share your kind words with everyone. Thank you, Jill, and we hope to warmly welcome you again soon!

10/10 Excellent

Scott

Stayed 1 night in Apr 2024

4/10 Poor

Dandria

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service
Some of the employees were very nice and others was rude and almost double charged me on my card. It did hold both charges for a couple of days. One employee clam she was going to fix it and didn’t. The other employee that did correct the mistake provided awesome customer service.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 30, 2024
Dandria, we are truly sorry to hear about the inconsistency in the service you received from our team members and the billing issue you encountered during your recent stay. Please accept our sincere apologies for any inconvenience this may have caused you. Providing exceptional service to every guest is our top priority, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we have addressed your concerns with our team to ensure that such issues are promptly rectified and that all our guests receive the outstanding service they deserve. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and enjoyable stay you deserve.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 29, 2024
Thank you so much, Candace, for sharing your feedback! We're thrilled to hear that you had a wonderful experience during your stay at Hotel Indigo Cleveland Downtown. Your satisfaction means a lot to us, and we're grateful for your kind words. If there's anything we can do to make your next visit even more special, please don't hesitate to reach out. We can't wait to welcome you back soon!

8/10 Good

tim

Travelled with group
Easy check in and valet. No free breakfast. Staff was missing at times at the desk. Room was a bit dirty at the price point. Shower and bathroom floor needs work
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 29, 2024
Thank you for your feedback, Tim. We're pleased to hear that you found the check-in process and valet service to be seamless during your stay. However, we apologize for any inconvenience with your breakfast preferences and the occasional absence of staff at the front desk. We understand the importance of prompt and attentive service, and we'll address this with our team to ensure consistency in our service levels. Additionally, we apologize for any cleanliness issues you encountered in your room. Maintaining a clean and comfortable environment is a top priority for us, and we'll address your concerns with our housekeeping team to ensure improvements are made. We appreciate your input as it helps us to continuously improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotelmgmt on Apr 28, 2024
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Kyle!

10/10 Excellent

Leonel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk attendant was great. very friendly and helpful.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 23, 2024
Thank you for your kind words, Leonel! We're so pleased to hear that our front desk attendant made a positive impact on your stay with their friendliness and helpfulness. We strive to make every guest feel welcome and supported at Hotel Indigo Cleveland Downtown, and it's wonderful to know we hit the mark for you. Looking forward to your next visit!

10/10 Excellent

Suzanna

Stayed 1 night in Jan 2024
Response from HotelMgmt on Apr 23, 2024
We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon, Suzanna.

10/10 Excellent

Rick

Stayed 1 night in Apr 2024
Response from HotelMgmt on May 10, 2024
We are proud to earn your five-star rating, Rick. We would love to host you again anytime so hurry back!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 21, 2024
Your five-stars mean the world to us, Glenn! Thank you and we're excited for the opportunity to host you again.

10/10 Excellent

Michael, Shinglehouse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here!
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 17, 2024
Thank you, Michael! It's wonderful to hear that you love staying with us at Hotel Indigo Cleveland Downtown. We're looking forward to your next visit and hope to continue making your experience enjoyable each time!

10/10 Excellent

Andrea

Travelled with family
Close to the venue
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 12, 2024
Andrea, it's terrific to know that our convenient location proved helpful during your stay! Thank you for rating us so highly. We hope to welcome you back soon to the Hotel Indigo Cleveland Downtown!

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and the hotel! Beautifully decorated and furnished- clean and modern with some old charm.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 8, 2024
Alexandra, we greatly enjoyed reading your feedback! It is rewarding to read our upscale yet classic ambiance impressed you here at Hotel Indigo Cleveland Downtown. We hope to be your top choice whenever you are in town!

6/10 Okay

Alexa

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 3, 2024
It's disappointing to learn that your time with us did not win you over completely, Alexa. We hope you'll give us the chance to impress you on a future visit.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish I'd had known, there was an additional charge for "incidentals" on top of the room being paid for.....everything else is great
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 2, 2024
Amanda, we are happy to earn your perfect score! Thank you for providing any feedback on your trip. Be sure to reference the "Important Information" section of our third-party site in the future as we do share details about our incidental charges there. We hope you will be visiting us the next time you are in town!

8/10 Good

Frederick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 2, 2024
We appreciate you complimenting our ideal location, Frederick! Everyone at Hotel Indigo Cleveland Downtown hopes your travels will bring you back to enjoy us again!

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 19, 2024
Many thanks, Kimberly, for your five-star feedback. It's a pleasure to know we met all your expectations for a perfect stay, and we're keenly awaiting your next arrival.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located downtown! The valet staff and front desk staff were very helpful! Will stay again !
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 26, 2024
We love that our location was ideal for your trip and that our team impressed you with their charm and attentiveness! Thank you for your excellent feedback, Angela. We would love to have you back at Hotel Indigo Cleveland Downtown anytime!

10/10 Excellent

Kimberly

All staff were super friendly, especially Chuck in the restaurant/bar area. Hotel was very clean and I enjoyed my stay and will consider this hotel chain in my future travels.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 26, 2024
Kimberly, it brings us immense joy to learn about your positive experience with us at Hotel Indigo Cleveland Downtown, highlighted by our impeccable service, especially from Chuck! Your recognition of the cleanliness throughout our hotel and the enjoyment of your stay truly resonates with our team's commitment to providing a welcoming environment for all our guests. Hearing that you would consider us for your future travels is the highest compliment we could receive. We eagerly anticipate the opportunity to welcome you back and continue providing experiences that meet and exceed your expectations.

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shampoo,conditioner and body wash were empty. Loud guests running and screaming through the halls from 1-4 am Parking was not convenient
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 26, 2024
Thank you for providing us with helpful details about your stay, Katherine. We apologize you endured these oversights and disruptions and we will work with our team so that any future visits are seamless and peaceful from beginning to end.

2/10 Terrible

Deann

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
The front desk manager was extremely rude and mean. Everytime we walked past the front desk she gave us nasty looks. Interrupted us when we tried to ask a question. Would not stay here again just bc of her.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 26, 2024
Deann, we are extremely disappointed to learn about the interactions you had with one member of our team. This is not reflective of the high standards we strive for and we will address this immediately. Please accept our sincerest apologies for marring your trip. While we understand your frustration, we hope you will allow us one more chance to restore your trust and show you what we are truly capable of. Thank you.

8/10 Good

Beth, SOUTH POINT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got in and immediately went to the Cavs game. Location was AMAZING to the game!!!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 22, 2024
We're thrilled to hear how our location significantly enhanced your experience, Beth! It sounds like the convenience of being so close to the game made your visit all the more exciting and seamless. We're all about making memorable moments possible for our guests, and your feedback is a wonderful testament to that. Looking forward to having you with us again at Hotel Indigo Cleveland Downtown for your next game day or any other occasion that brings you to the area!

10/10 Excellent

Goulanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from HotelMgmt on Mar 22, 2024
We are delighted to learn about your perfect stay here at Hotel Indigo Cleveland Downtown. Thank you for choosing us, Goulanda. We hope to welcome you again in the near future!

2/10 Terrible

Erik

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself is nice but the staff at the front desk couldn’t take simple directions. I did a book now pay later and when we got to the hotel they already charged my card, we told them we wanted to use a different card on the room and they said they refunded me to my original card. A week went by after our stay and no refund came back to me yet. I had to have Expedia reach out to the property and they lied twice saying they refunded me when they never did. Will never stay here again. Can’t trust a shady staff. Julia at the front desk can’t be trusted.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 20, 2024
Erik, we are sincerely sorry to learn about the difficulties you had with your bill. Unfortunately, we are unable to make direct changes as the reservations are not made with us. We are glad you contacted your booking agency and also recommend contacting your bank as some take longer than others to process returns. We hope this is resolved swiftly as we are eager to restore your trust.

2/10 Terrible

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lound yelling could hear clear yelling and legit physical fight between ppl room above us for over an hour most excessive loud yelling and legit physical altercation at 3am and nothing done about it over an hour just sad and pathetic where is management dont allow it what i paid for one night absolutely ridiculous
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 19, 2024
Patrick, we are genuinely sorry to hear about the distressing experience you encountered during your stay due to the noise and disturbance from the room above. It is concerning to learn that such a situation occurred and was not addressed promptly, impacting your comfort and peace. Please be assured, this is not the standard of hospitality and safety we strive to uphold. We take matters of guest comfort and security very seriously and will investigate this incident thoroughly to ensure measures are in place to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our service and environment. We hope to have the opportunity to restore your confidence in our commitment to providing a serene and enjoyable stay.

6/10 Okay

Brea

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 16, 2024
Brea, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the arena
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 20, 2024
Michael, we are proud our location served you perfectly and eased your travels! Thank you for your excellent review. Join us again anytime here at Hotel Indigo Cleveland Downtown!

10/10 Excellent

Brayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and convenient for our concert at the arena next door!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 13, 2024
What a treat to read our location allowed you to get to your concert with ease, Brayden! Thanks for choosing Hotel Indigo Cleveland Downtown. We enjoyed providing comfort and convenience and hope to do it again!

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here to attend a concert at Rocket Mortgage. Super convenient location and a very nice hotel. The staff was friendly and the rooms were clean, spacious, and modern.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 12, 2024
Offering your compliments regarding our updated and playful look is much appreciated, Priscilla! It is also wonderful our location further impressed you along with our impeccable service here at Hotel Indigo Cleveland Downtown! We hope you can revisit soon!

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Julia and Joy were extremely helpful and kind at check-in. Parking was a nightmare due to Cav's game. It was difficult to figure out what to do as the valet section was overloaded and staff was extremely stressed about the parking situation.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 12, 2024
Making sure our guests receive a warm welcome to start their trip off perfectly is always our goal at Hotel Indigo Cleveland Downtown. We look forward to celebrating Julia and Joy for a job well done! Thanks for taking a moment to share your feedback on your favorite features as well as any areas in need of attention. We hope to earn another star or two the next time you are in town!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very friendly and helpful. Definitely will be staying at this property again.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 11, 2024
John, it's wonderful to hear that our front desk made a positive impact on your stay with their charm and attentiveness! We're thrilled you're planning to stay with us again and look forward to providing another welcoming and enjoyable experience here at Hotel Indigo Cleveland Downtown.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 29, 2024
Your magnificent rating and review brightened our day, Tyler. Thank you from everyone at Hotel Indigo Cleveland Downtown. We hope for the pleasure of welcoming you again!

10/10 Excellent

Damarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was excellent
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 11, 2024
Your incredible feedback was a pleasure to receive, Damarie! We are ecstatic and excited to share it with everyone at Hotel Indigo Cleveland Downtown. Be sure to revisit whenever you are in town!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! We could walk everywhere and the staff were very friendly.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 11, 2024
Our team will be honored to hear how much they contributed to your positive experience along with our convenient location. Thank you for your review, Heidi. Revisit Hotel Indigo Cleveland Downtown anytime!

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Valet greeted you at the curb & very easy to park your car. Front desk staff was very friendly and hospitable. Room was very cleans and spacious. Bed was very comfortable & soft. Only complaint is the shower is made for a teenager not an adult. Very thing else was perfect, well def use again.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 11, 2024
We are proud to learn we will be your top choice whenever you are in town, Andy! It is lovely to read your experience was impressive from the moment you arrived and were warmly greeted by our Valet. We are glad our accommodations filled with the comforts of home further enhanced your stay. We will indeed discuss your thoughts about the showers though. All of us at Hotel Indigo Cleveland Downtown hope your travels bring you back very soon!

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful - clean, very friendly, felt safe, etc. Only complaint was they didn’t have enough staff so when you called for towels, room service, etc. we had to go downstairs and get it ourselves cause no one was available to run it up. The front desk staff were wonderful and friendly though!
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 11, 2024
Lauren, we're delighted to hear that you found everything wonderful during your stay at Hotel Indigo Cleveland Downtown, highlighting the cleanliness, and friendliness of our staff, and the safe environment we strive to provide. We sincerely appreciate your understanding regarding the staffing challenges and the impact it had on certain services like room service and towel delivery. Please know, we are actively working on enhancing our team's availability to ensure that all aspects of our service meet your expectations. Your kind words about our front desk staff are much appreciated, and we'll be sure to share your compliments with them. Thank you for choosing to stay with us, and we look forward to offering you a seamless experience on your next visit.