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Reviews of Hampton Inn Cleveland-Downtown

3 out of 5
Hampton Inn Cleveland-Downtown
1460 E 9th St, Cleveland, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 642 out of 1200 reviews" "
Rating 8 - Good. 347 out of 1200 reviews" "
Rating 6 - Okay. 104 out of 1200 reviews" "
Rating 4 - Poor. 49 out of 1200 reviews" "
Rating 2 - Terrible. 58 out of 1200 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ann, Darnestown

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and the staff were excellent. Reception was wonderful and welcoming. And the location was actually very nice. However, no fault of the hotel, but there seems to be a street racing issue in the area, and the noise of the racing vehicles through the night was excessive.
Stayed 2 nights in May 2024
Response from GM on May 23, 2024
Dear Ann, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. I'm sorry to hear that street noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. It was our pleasure to host you, and we hope to see you again. Best, Lou Bober

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Hayley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property over all was clean and what you would expect. However, for a king suite with a hotel room at $400 was not worth it. No water provided, hotel staff not personable, one room card did not work. Valet sparse has to park in a parking garage and carry luggage with us. After 11 front doors lock staff rude. Breakfast stops at 10 and was inconvenient otherwise good and clean
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Dear Hayley, I appreciate you acknowledging our crisp, clean hotel even though you did not find us to be a good value. We appreciate our guests taking the time to share feedback, both positive and areas of opportunity. Thank you for taking the time to share your review with us. Sincerely, Lou Bober, GM

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Dear Mark, I'm so happy to hear that you enjoyed your stay. It's encouraging to know you found our rooms nice and comfortable, the location convenient, and the staff helpful. I look forward to sharing your review with the team, and we hope to see you again soon. Best, Lou Bober, GM

10/10 Excellent

raul, west palm beach

Liked: Cleanliness, staff & service, property conditions & facilities
Always happy at hampton
Stayed 1 night in Apr 2024
Response from GM on May 17, 2024
Dear raul, I can't thank you enough for writing and sharing this review. We take great pride in bearing the Hampton Inn name and work hard to make sure our offerings exceed the standards guests have come to expect. We appreciate your loyalty and hope to see you again soon. Best, Lou Bober, GM

6/10 Okay

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on May 14, 2024
Dear mark, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Lou Bober, GM

10/10 Excellent

NAMASWI MAHESH

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here
Stayed 3 nights in May 2024
Response from GM on May 13, 2024
Dear NAMASWI MAHESH, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Lou Bober, GM

8/10 Good

Elissa

Stayed 1 night in May 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to downtown venues
Stayed 1 night in May 2024
Response from GM on May 12, 2024
Dear Peter, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Lou Bober, GM

10/10 Excellent

ellyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No issues other than exorbitant parking fees. We just used a lot around the corner for much less
Stayed 2 nights in May 2024
Response from GM on May 10, 2024
Dear ellyn, In the Cleveland area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Lou Bober, GM

10/10 Excellent

Kamal, Warren

Travelled with group
Everything was perfect
Stayed 1 night in May 2024
Response from GM on May 11, 2024
Dear Kamal, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Lou Bober, GM

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here one night prior to a wedding, and I really enjoyed my stay! The facility was very clean and quiet during my stay. I lucked out and got a corner room which was very nice. Only downside was the parking. The only parking available for the hotel was valet which was $45 per night. Valet staff were very helpful and friendly, but just take this this into account with the price when booking. Otherwise, it was a great stay!
Stayed 1 night in May 2024
Response from GM on May 10, 2024
Dear Cameron, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. I am sorry that you were disappointed with the parking. In Cleveland as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. It was our pleasure to host you, and we hope to see you again. Best, Lou Bober, GM

10/10 Excellent

Thomas, Lexington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my weekend in Cleveland because I enjoyed my stay at the Hampton Inn. Big shoutout to the front desk for getting me checked in early so I could start the weekend early!! Thanks for having me for the weekend!
Stayed 2 nights in May 2024
Response from GM on May 7, 2024
Dear Thomas,Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Lou Bober, GM

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice comfortable stay, pleasant staff
Stayed 3 nights in Apr 2024
Response from GM on May 2, 2024
Dear Adel, Thank you for sharing your experience. Your review encourages us to achieve our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Lou Bober, GM

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Dear Chris, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Lou Bober, GM

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

10/10 Excellent

lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big clean close towalking
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear lawrence, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Lou Bober, GM

10/10 Excellent

Lia

Stayed 1 night in Jan 2024

8/10 Good

Brandie

Rooms were nice and clean
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Dear Brandie, Thank you for choosing us. I'm glad that our clean accommodations made for a pleasant experience. We appreciate your feedback and look forward to your return. Best, Lou Bober, GM

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable property, close to a lot downtown. Would definitely recommend stay again.
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our clean and conveniently located property while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Lou Bober, GM

6/10 Okay

Richard

Liked: Staff & service
Did not know that parking was VIP parking only. It was close to our destination but walking in rain was disappointing.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Dear Richard, Please accept my sincerest apologies for your less-than-satisfactory experience during your recent stay. Your feedback is greatly appreciated, as it helps us improve our services. We value your patronage and look forward to the opportunity to provide you with a more enjoyable experience on your next visit. Sincerely, Lou Bober, GM

8/10 Good

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly! Very helpful :)
Stayed 5 nights in Mar 2024
Response from GM on Apr 8, 2024
Dear Tammy, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay, so we are glad that you enjoyed your time with us. We look forward to your return! Best, Lou Bober, GM

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Mallisa

Business traveller, Travelled with group
Disliked: Staff & service
I liked that the property was located close by the area I was walking to. The lady at the front desk was not very nice when we first checked in. I didn't like that the public restrooms in the lobby were closed and you had to go all the way back to your room after eating breakfast. I didn't like that there were no microwaves in the room. the beds were comfy and the rooms were clean.
Stayed 4 nights in Mar 2024
Response from GM on Apr 4, 2024
Dear Mallisa, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight some of our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Lou Bober, GM

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right downtown. Great location.
Stayed 1 night in Apr 2024
Response from GM on Apr 3, 2024
Dear George, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon! Best, Lou Bober, GM

8/10 Good

Patrick, Lackawanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a lot of construction going on, which is fine because it was quiet. My only complaint is the mattress and pillows. They were the most uncomfortable I've ever experienced any where we've ever stayed. Everything else was great!
Stayed 2 nights in Mar 2024
Response from GM on Apr 3, 2024
Dear Patrick, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback helps achieve this goal. I was sorry to hear that the mattress and pillows in your room were not to your liking. I appreciate you choosing our Hampton Inn while in the area, and we hope to see you again on a return visit. Best, Lou Bober, GM

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Dear Rebecca, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Lou Bober, GM

8/10 Good

ROHIT

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Parking was not a good experience.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Robert, While it was not perfect, I am happy to see that your overall stay was pleasant. Thank you so much for your valuable feedback and for choosing our Hampton Inn. We hope to welcome you back for a flawless experience in the future. Best, Lou Bober, GM

10/10 Excellent

Maureen A, schenectady

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are undergoing a complete renovation so the rooms were in great shape and clean. Breakfast was really good and convenient. The staff was exceptionally friendly. We were really pleased.
Stayed 3 nights in Mar 2024
Response from GM on Mar 30, 2024
Dear Maureen A, We are happy to hear from you and value your kind review. It is lovely to hear that our delicious breakfast, cheerful service, and crisp accommodations all helped make your Cleveland trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Lou Bober, GM

6/10 Okay

Nicholas

Travelled with family
Staff knocked on my door 4 times between 9-11am.
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear Nicholas, We appreciate you taking the time to share your experience with us. My heartfelt apologies for the confusion over your departure time. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your feedback, and we hope to host you for a flawless stay in the future. Sincerely, Lou Bober, GM

8/10 Good

Connie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is currently under significant renovations, therefore my review is a bit "harsher" than would otherwise be the case. I am certain once the renovations are complete, the property will be wonderful. The staff were friendly, but when asked what to do in the area, they said "nothing really", which does not help when looking for suggestions in their town. Should have some go tos for entertainment, dining and shopping. Only parking option is valet and limited parking in the area for overnight stays.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Connie, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Lou Bober, GM

10/10 Excellent

Ronda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good with different options and warm.
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Ronda, Making guests happy makes our staff happy! It is lovely to hear you had a great experience and enjoyed our famous Hampton Inn breakfast. Thank you for sharing this kind review, and please come back to see us anytime we can be of service. Best, Lou Bober, GM

10/10 Excellent

Carly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was just a quick overnight but it was wonderful! Centrally located to everything we needed. We were on the 14th floor with a corner room that gave us a beautiful view of the lake. We had a newly renovated room that was clean, stylish and cozy. Bed was comfortable with super comfortable pillows. Only disappointment was no microwave in the room but not a biggie. Staff was friendly. Breakfast was delicious! Would absolutely stay again.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Carly, Cleveland is a great city, and we are thrilled you had a lovely time while staying at our Hampton Inn. We are proud of our hotel and the extraordinary team that runs it, so it is beautiful to know that you enjoyed our offerings. We hope to host you again on another great trip in the future. Best, Lou Bober, GM

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in a suite which we loved but the bedroom part backed up to the elevators so it sounded like a wind tunnel when they were in use.
Stayed 3 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Karen, Thank you for taking the time to share your kind review, including recommendations for improvement. It allows us to serve our guests better. I’m glad you found our hotel spacious and comfortable overall. We look forward to being your hotel of choice when in the area. Best, Lou Bober, GM

8/10 Good

Anne

Stayed 2 nights in Mar 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff and made sure we had a great stay. The construction was distracting and noisy but I understand it was part of the deal. We had people wake us up with their dog barking and kept us up late going in and out of their room late at night slamming the door. No soap in the bathroom for washing hands and had to ask to get some the day after we checked in. The toilet in our room was installed crooked and the toilet seat wouldn’t stay up every time so had to be careful there. Over all it was a very nice room for the price and amenities.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Chris, We are delighted to learn that your recent stay with us was enjoyable overall. At our hotel, we prioritize our guests' comfort above all else, and we appreciate your valuable feedback, which will aid us in further enhancing our services for future visitors. Your willingness to share your experience with us is sincerely appreciated, and we eagerly anticipate your next visit. Thank you. Best, Lou Bober, GM

2/10 Terrible

Antranese

Absolutely terrible
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Antranese, We want to provide every guest a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Lou Bober, GM

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay, would stay here again
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Dear susan, The Hampton Inn brand is known for consistently great hotel experiences at fair prices. Thank you for giving us a chance to earn your business on future visits and letting us know that we did just that. We enjoyed hosting you and look forward to your return! Best, Lou Bober, GM

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and quiet and and clean and had nice staffs and the service was great I’ll be back soon.
Stayed 2 nights in Mar 2024
Response from GM on Mar 4, 2024
Dear Christina, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Lou Bober, GM

6/10 Okay

Alyssa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Dear Alyssa, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Lou Bober, GM

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lobby under construction
Stayed 1 night in Mar 2024
Response from GM on Mar 3, 2024
Dear Julie, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Lou Bober GM

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Josh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Other than not knowing it was under a remodel it was overall good
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Dear Josh, We appreciate your kind feedback and hope that you will return to experience our updates. Thank you for staying with us. Best, Lou Bober, GM

8/10 Good

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was close to the rock and roll hall of fame but not a lot else nearby. Parking was not included but next door and not expensive. Building was under renovation so a bit messy in the lobby and elevators but room was ok.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Dear Rod, We are thrilled to hear that we provided you with a great stay overall. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lou Bober, GM

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Jackson

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Jackson, I'm sorry you felt the need to rate us poorly. Our goal is to provide every guest with an exceptional stay, but unfortunately, we fell short in your case. Thank you for being our valued guest, and we hope to have the opportunity to serve you better on your next visit. Sincerely, Lou Bober, GM