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Reviews of Hyatt Place Chicago/Lombard/Oak Brook

3 out of 5
Hyatt Place Chicago/Lombard/Oak Brook
2340 South Fountain Square Drive, Lombard, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 496 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jean

Travelled with family
Liked: Amenities
The reasonable space.
Stayed 3 nights in May 2024
Response from Hotel Manager on May 23, 2024
Dear Jean,Thank you for your feedback regarding the reasonable space. We're glad to hear that you found the space to be satisfactory. We strive to provide comfortable and accommodating spaces for our users. If there's anything else we can do to improve your experience or if there are any specific features or amenities you would like to see in the future, please let us know. We appreciate your input and value your satisfaction. Thank you for choosing us, and we hope to serve you again soon!Sincerely,Hotel Manager

6/10 Okay

Keith

Travelled with family
Spacious rooms
Stayed 3 nights in May 2024
Response from Hotel Manager on May 20, 2024
Dear Keith,Thank you for your feedback and for rating us 3 out of 5. We're glad to hear that you found our rooms spacious. We're always looking for ways to improve, so if there's anything specific you feel we could do better, please let us know. We hope to have the opportunity to provide you with an even better experience in the future.Sincerely,Hotel Manager

8/10 Good

Md

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from Hotel Manager on May 20, 2024
Dear Md,Thank you for your review and for rating us 4 out of 5. We're delighted to hear that you had a positive experience with us. If you have any further feedback or suggestions on how we can improve, please feel free to share. We look forward to welcoming you back for another great stay in the future!Best Regards,Hotel Manager

8/10 Good

Brandy

I love this place this is my second time staying here only thing about this hotel I need them to put microwaves in the room I don’t want to leave out and go all the way downstairs to warm my food up
Stayed 2 nights in May 2024
Response from Hotel Manager on May 14, 2024
Dear Brandy,Thank you for your loyalty and for choosing to stay with us again! We're thrilled to hear that you love our hotel. We appreciate your feedback about the microwaves and understand how it would enhance your stay. We'll certainly consider this suggestion for future improvements. We look forward to welcoming you back for your third visit soon!Sincerely,Hotel Manager

8/10 Good

Lisa A

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I miss the days of room service when you call for an item and they bring to your room. While the staff was friendly and courteous I'm paying more for the room and receiving fewer services doesn't make sense. Plus one of two elevators was working so frequently waiting or having to take stairs.
Stayed 1 night in May 2024
Response from Hotel Manager on May 13, 2024
Dear Lisa A,We appreciate your feedback regarding room service and apologize for any inconvenience caused by its absence during your stay. We understand your concerns and will certainly take them into consideration as we strive to improve our services. Additionally, we apologize for the inconvenience caused by the elevator situation. Your comments will be shared with our maintenance team to ensure prompt resolution of any issues. Please know that your satisfaction is important to us, and we'll work diligently to address these concerns. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Heidi, Rancho Palos Verdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to amenities.
Stayed 1 night in May 2024
Response from Hotel Manager on May 10, 2024
Dear Heidi,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed our convenient location close to amenities. Providing a comfortable and convenient experience for our guests is our priority, and we're delighted that we met your expectations. We hope to welcome you back for another wonderful stay in the future!Warm Regards,Hotel Manager

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was polite and friendly. The staff were attentive and helpful. The room we had was perfect and spacious, as we had 5 people traveling together. Breakfast was great each morning with lots of options compared to other places we've stayed at. The staff kept the swimming pool opened a little longer when the kids were having fun swimming together, which was really nice. There were tons of place to eat around the area, and nice shopping areas close by. It was an easy drive to the downtown area. We really enjoyed our stay
Stayed 4 nights in Apr 2024
Response from Hotel Manager on May 6, 2024
Dear Katie,We're thrilled to hear about your wonderful experience during your stay! Providing excellent service and comfortable accommodations for families is our priority, and we're delighted that you found our staff attentive and helpful. It's great to know that you enjoyed the spacious room, delicious breakfast, and extended pool hours. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Manager

4/10 Poor

Rockeya

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like smoke and one of the elevators were broken.
Stayed 1 night in May 2024
Response from Hotel Manager on May 6, 2024
Dear Rockeya,We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and smooth experience for our guests is our priority, and we regret that we fell short in meeting your expectations regarding the room odor and elevator functionality. Your feedback is valuable, and we'll address these issues promptly to improve. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roon was clean, spacious, and beautiful.
Stayed 1 night in May 2024
Response from Hotel Manager on May 4, 2024
Dear Anthony,We're thrilled to hear that you found your room clean, spacious, and beautiful! Providing a comfortable and aesthetically pleasing environment is important to us, and we're delighted that we could meet your expectations. Thank you for your kind words, and we hope to welcome you back for another wonderful stay soon!Sincerely,Hotel Manager

10/10 Excellent

April

Travelled with family
Liked: Amenities
Very friendly and helpful staff. Great breakfast, safe area.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 4, 2024
Dear April,Hello! We're delighted to hear that you had such a positive experience during your stay! Providing friendly and helpful service is a top priority for us, and we're thrilled that our staff made a positive impression on you. It's fantastic to hear that you enjoyed our breakfast offerings and felt safe in the area. Thank you for your kind words, and we hope to welcome you back again soon!Best Regards,Hotel Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Carlos,Thank you for your perfect review! We are thrilled to hear that you had an exceptional experience during your stay with us. Providing a flawless stay is our top priority, and we are delighted that we met all of your expectations. We appreciate your feedback and look forward to welcoming you back in the future for another perfect stay!Sincerely,Hotel Manager

8/10 Good

Thomas A

Stayed 7 nights in Apr 2024
Response from Hotel Manager on May 20, 2024
Dear Thomas A,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely,Hotel Manager

2/10 Terrible

Ahmed

Never stayed there. Accidentally put the wrong date by 1 day and I was allowed to switch it. Paid for nothing. No one was helpful keep in mind within 5 min I reached out - the property wasn’t helpful and neither was Expedia so will not be using either moving forward -
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Dear Ahmed,We're truly sorry to hear about your frustrating experience. Please accept our sincerest apologies for the inconvenience caused by the booking error and the lack of assistance from both the property and Expedia. Your feedback is concerning, and we will address it internally to ensure better service in the future. We understand your decision, but we hope you'll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and well kept property. Beds were very comfortable. Pleasant and helpful staff at front desk. Great breakfast buffet with lots of variety. One elevator wasn't working which was kind of a hassle. Pool was nice but no hot tub.
Stayed 1 night in Apr 2024
Response from Abe, General Manager on Apr 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

sabrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that the rooms were very small, but they were clean. Around 10pm Saturday the fire alarm went off. We had to leave the building with no communication/explanation from the staff. I was expecting someone to say something at check out, at least apologize for the inconvenience, nothing, very unprofessional.
Stayed 2 nights in Apr 2024
Response from Abe, General Manager on Apr 23, 2024
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. I did apologize to all and had to take all the safety measures to protect our guest from any possible risk. Please accept my apology again. We hope to welcome you back again in the near future.

10/10 Excellent

Brianna

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 11, 2024
Dear Brianna,Thanks for letting us know how satisfied you are with our services and amenities of our hotel. It is very heartening to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. I can't tell you how much we appreciate your five star review, and eagerly await to serve you again!Sincerely,Hotel Manager

10/10 Excellent

katrina

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 11, 2024
Dear Katrina,Thank you so much for taking the time to leave us a great review . We greatly appreciate your kind comments, and we're thrilled that you had an enjoyable stay with us. Our team works hard to provide top-notch service and amenities to our guests, and it's always rewarding to receive positive feedback. We're so glad that we were able to exceed your expectations, and we hope that you make us your go-to hotel for your future travels. Thanks again for choosing our hotel, and we hope to see you soon!Sincerely,Hotel Manager

10/10 Excellent

Terry, SLC

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great, clean and easy to get to. The staff was amazing! So kind and helpful. I will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Abe, General Manager on Apr 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

6/10 Okay

Takariyah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nosy because a really bad situation happened and they banged on my door and disturbed me and my friends .
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Takariyah,We apologize for the disturbance you experienced during your stay. Your comfort and peace of mind are important to us, and we regret any inconvenience caused by the noise from the situation. We'll review our procedures to ensure that disturbances are minimized in the future. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Jessica

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Jessica,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely, Hotel Manager

8/10 Good

nicole

Travelled with family
Liked: Cleanliness, amenities
Very clean and free breakfast had more options then other hotels. Only one working elevator is a Negative. Staff could be more friendly and should have their own elevator to service floors.
Stayed 3 nights in Mar 2024
Response from Abe, General Manager on Apr 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Fred

Travelled with family
Disliked: Property conditions & facilities
One of the elevators was broke making the wait times long for guests. Breakfast was not organized well. Line to get any food was really long (out to lobby) because people were waiting to make waffles but blocking all other food as well. Bathrooms were really tiny. You had to either get in the tub or stand next to the toilet to shut the door while in the bathroom.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Fred,We apologize for the inconveniences you experienced during your stay. Your feedback regarding the broken elevator, breakfast organization, and bathroom size is concerning, and we take it seriously. Rest assured, we will address these issues promptly with our team to ensure improvements are made. We appreciate your candid feedback and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Tim

Stayed 3 nights in Mar 2024
Response from Abe, General Manager on Apr 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

8/10 Good

Anabelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice.
Stayed 2 nights in Mar 2024
Response from Abe, General Manager on Mar 31, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

SHELEIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abe, General Manager on Mar 31, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Empress

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
One of the two elevators was out of service for the entire stay. The whole building had to use ONE working elevator.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Empress,We sincerely apologize for the inconvenience caused by the out-of-service elevator during your stay. Your feedback is essential to us, and we understand the frustration of having limited access to elevators. We assure you that our team is working diligently to resolve this issue promptly. We appreciate your patience and understanding and hope to have the opportunity to provide you with a much smoother experience during your next visit. If you have any further concerns or need assistance, please don't hesitate to contact us directly.Sincerely, Hotel Manager

2/10 Terrible

Melina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stinks like marijuana, I stayed there and it was the worse night I ever spend in a hotel, guests where fighting and yielding each other’s all night, I contact the front desk a couple times they didn’t do anything until 4am they decided to call 911, but they’re still fights all over the hallways, people started fighting right outside of my room, it was unsafe, scared, I can’t describe how bad it was. Kids where sleeping in the lobby. It was dirty, and none did anything to take care or solve the situation.
Response from Hotel Manager on Mar 25, 2024
Dear Melina,We're deeply sorry to hear about your terrible experience during your stay. Your safety and comfort are our top priorities, and it's unacceptable that you encountered such disturbances and felt unsafe. We sincerely apologize for the noise disruptions and the lack of timely action from our team. Rest assured, we take these matters seriously, and we will investigate this incident thoroughly to ensure appropriate measures are taken to prevent similar occurrences in the future. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We understand the seriousness of the situation and assure you that we will address it promptly. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future. If you have any further concerns or need assistance, please don't hesitate to contact us directly.Sincerely, Hotel Manager

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had 1 elevator working but other then that it was great
Stayed 1 night in Mar 2024
Response from Abe, General Manager on Mar 24, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Russell

Business traveller
Liked: Staff & service
Property needs updating and does not have a shuttle as advertised
Stayed 5 nights in Mar 2024
Response from Abe, General Manager on Mar 17, 2024
Thank you for your time to share the feedback regarding your stay with us. We will look into Hyatt Place Chicago/Lombard/Oak Brook and deeply sorry if it affected your stay. We hope to welcome you back again in the near future.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Super family friendly!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 13, 2024
Dear Elena,Hello! We're thrilled to hear that you found our hotel super family-friendly! Creating a welcoming environment for families is important to us, and we're delighted that you and your loved ones had a great experience. Thank you for your kind words, and we look forward to hosting your family again in the future!Sincerely, Hotel Manager

10/10 Excellent

FALLON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear FALLON,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Jessica,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

4/10 Poor

Christine

Travelled with group
Disliked: Cleanliness
The room itself was fine. There however was noise in the hallway throughout the late evening early morning hours. The hotel did nothing about children running around the lobby and elevators from the pool, getting water All over the floors and elevators. The morning male staff at the front desk was rude to myself and to other guests as well. The pool was very cold as well. The breafast dining area was dirty.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Christine,We sincerely apologize for the shortcomings you experienced during your stay. Your feedback is concerning, and we take it seriously. We will address the issues mentioned to ensure improvements in our facilities and services. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Abe, General Manager on Feb 27, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Fizza

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, very clean, and great location
Stayed 4 nights in Feb 2024
Response from Abe, General Manager on Feb 17, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Ashya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Ashya,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. We appreciate your 8-star rating and would love to hear more about how we can improve to earn a 10-star review from you in the future. Your suggestions and insights are valuable to us as we strive to enhance our services. We hope to have the opportunity to welcome you back soon and provide an even better experience. Thank you again for your support!Sincerely, Hotel Manager

8/10 Good

Contessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind. This location was great for my stay. The only thing I wish was a bit different was a selection of breakfast. When you stay for a week the options become a bit repetitive.
Stayed 6 nights in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Contessa,Thank you for your kind words about our staff and location! We're delighted to hear that you had a positive experience during your stay. Your feedback regarding the breakfast options is valuable, and we appreciate your input. We'll take this into consideration to enhance our offerings for guests staying longer periods. We hope to welcome you back again soon for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Jose,Thank you for the perfect rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was decent but the staff were amazing.
Response from Abe, General Manager on Feb 8, 2024
Thank you so much for the review! We are happy to see that you enjoyed your stay with us here at the Hyatt Place Chicago/Lombard/Oak Brook. We hope to see you again.

10/10 Excellent

Renae

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Renae,Thank you so much for the perfect rating! We're thrilled that you had an excellent experience during your stay with us. Providing top-notch service and ensuring guest satisfaction are our main goals, and we're delighted that we achieved this during your visit. We look forward to hosting you again soon!Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No Sleep
There were unruly guest like 8 to a room that stayed up smoking marijuana and listening to very loud music, running through the hall and slamming doors. Told the hotel staff "whatever" when he asked them to quiet down. No sleep!!!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Guest,Thank you for bringing this issue to our attention. We apologize for the inconvenience and disturbance caused by the unruly guests during your stay. We take matters like these very seriously, and we will address this situation with our staff to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Travaris

Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Travaris,We're thrilled to receive your 5 out of 5 rating! Your satisfaction is our utmost priority, and we're delighted that you had such a positive experience. Thank you for choosing our hotel, and we eagerly await the opportunity to welcome you back for another exceptional stay in the future. Safe travels!Sincerely, Hotel Manager

8/10 Good

Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Abe, General Manager on Jan 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Oswaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Abe, General Manager on Jan 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Oswaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Abe, General Manager on Jan 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Joslyn

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Joslyn,Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience during your stay with us. Providing a comfortable and enjoyable stay is our priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future for another wonderful stay!Sincerely, Hotel Manager

10/10 Excellent

Terrance

Response from Abe, General Manager on Jan 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

jacqueline

Liked: Amenities
Everything was amazing
Stayed 3 nights in Oct 2023
Response from Abe, General Manager on Jan 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Hyatt Place Chicago/Lombard/Oak Brook. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Abe, General Manager on Jan 11, 2024
Thank you so much for the review! We are happy to see that you enjoyed your stay with us here at the Hyatt Place Chicago/Lombard/Oak Brook. We hope to see you again.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Abe, General Manager on Jan 11, 2024
Thank you so much for the review! We are happy to see that you enjoyed your stay with us here at the Hyatt Place Chicago/Lombard/Oak Brook. We hope to see you again.