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"Stayed many times in this hotel always enjoy my stay rooms nice and clean , beds comfy .and staff friendly . Close to Chester and its shops etc. Good value especially with pool facilities but tending to look a bit dated now ."

"Lovely hotel, great location, friendly staff "

"Rooms were clean & comfortable. "

"Just one word absolutely fabulous from arrival to leaving first class service "

"Travelling from York, so was a stop over before hitting Wales. Hey, it was a nice place to stay. The room was incredible (although for me, I'd change the carpet on the staircase to room 9. Visually, very tricky!!) Check in was quick and easy. The only thing I'd point out, and it is nit picking, I think the staff need to be more 'that's no problem, we'll sort that out' as opposed to 'we'll see what we can do,' ... Yeah, I've worked in customer service for 40 + years blah blah... and we all have off days. We're dealing with the hardest product known to man!!... the public!! It can be draining! But the smallest adjustment in focus can make a huge difference. But like I say, I'm being proper mean and picky there. Food was excellent, the checkout lady was lovely as were the breakfast people. I'd definitely consider stopping again. "

"Staff were outstanding - helpful and friendly. Rooms were spotlessly clean an breakfast was excellent. The only downside was that the rooms were quite small with little storage space. Otherwise excellent."

"Modern hotel with spacious and comfortable room. Pleasant staff, good location. TV was a bit dated though and some major Chanels weren't available, probably needs re-tuning which is a common problem I find in many hotels these days!"

"The property was full of character. Very spacious with several areas to relax inside and outside. The food was excellent on both breakfast and evening meal. The bedroom was spacious. Staff friendly and helpful. "

"Great hotel , very central to Chester city centre plus very easy to get to Chester racecourse "