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DoubleTree by Hilton Hotel and Spa Chester

4.0 star property
Rejuvenating spa treatments await in Chester's garden setting where attentive staff help create memorable experiences for every visitor

Choose dates to view prices

DoubleTree by Hilton Hotel and Spa Chester offers a peaceful retreat in Hoole. Enjoy revitalizing massages and body treatments at the spa or find tranquility in the garden. Practical amenities include free WiFi and self parking, with helpful staff enhancing the experience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

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The price is CA $103
CA $124 total
includes taxes & fees
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About this property

DoubleTree by Hilton Hotel and Spa Chester

  • Upscale hotel near Chester Zoo
  • Located close to Chester Cathedral and Grosvenor Museum, DoubleTree by Hilton Hotel and Spa Chester provides a terrace, a garden, and dry cleaning/laundry services. Indulge in a manicure/pedicure, a massage, and a body treatment at The Club and Spa Chester, the onsite spa. Free in-room WiFi is available to all guests, along with a bar and a health club.
  • Additional perks include:
    • Free self parking
    • English breakfast (surcharge), a 24-hour front desk, and tour/ticket assistance
    • 7 meeting rooms, massage treatment rooms, and luggage storage
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 219 rooms boast comforts such as 24-hour room service and laptop-compatible safes, as well as perks like free WiFi and air conditioning.
  • Extra conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Eco-friendly toiletries and hair dryers
    • Flat-screen TVs with cable channels
    • Refrigerators, daily housekeeping, and desks

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 19.95 per person
  • Spa fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is DoubleTree by Hilton Hotel and Spa Chester pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at DoubleTree by Hilton Hotel and Spa Chester?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel and Spa Chester on Jun 14, 2026 start from CA $118, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at DoubleTree by Hilton Hotel and Spa Chester?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at DoubleTree by Hilton Hotel and Spa Chester?

Check-out is at noon.

Where is DoubleTree by Hilton Hotel and Spa Chester located?

Situated in Chester, this spa hotel is within 3 mi (5 km) of Chester Zoo, Chester Cathedral, and Grosvenor Museum. Chester Racecourse and Chester Castle are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

8.8

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 596 out of 1001 reviews
Rating 8 - Good. 223 out of 1001 reviews
Rating 6 - Okay. 97 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, ample parking, staff courteous
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, lovely pool & spa. We love staying here
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional and caring management. Traveling with my handicapped father and the management team was compassionate and very supportive. A+++ experience. I recommend the hotel for those with handicapped family who wish to enjoy a respectful and caring experience.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, amenities
Room lovely staff great and breakfast amazing
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Staff, location, proximity to Chester city centre and excellent restaurant.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities
Very nIce hotel modern good facility’s and nice food
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Clean room and friendly staff, food was really nice too.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Karis

Really nice hotel, lovely reception staff will defo return
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kay

Liked: Cleanliness, staff & service
Fantastic with a great gym
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Emerson

Liked: Cleanliness, amenities, property conditions & facilities
Me and my wife really enjoyed our stay at Double Tree, the room was spotless, facilities were fantastic and the food was amazing. Staff were so helpful and friendly, we can't wait for round two. Well recommended
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Great room and friendly staff. Lovely location slightly out of Chester on lovely grounds but only 5min drive into the town. Breakfast was good and the rooms clean and generously sized.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Perry

Liked: Cleanliness, staff & service
Staff were lovely, friendly, helpful and courteous . Room was excellently looked after by team.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

tamsin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love everything about this hotel , modern and clean, great service. Reception staff were friendly and helpful, room was fantastic and breakfast high quality. Will stay again
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room, Comfy Bed
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities
Lovely hotel- reasonable distance from Chester centre/shops. Lovely staff and comfortable room. Amazing afternoon tea.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Claudette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cleaned to an extremely high standard. WiFi worked well enough for my needs. Was only watching YouTube whilst relaxing in the evening . Wouldn't know what it would be like if i had to use it during the day for work. Breakfast was very nice. Not the most amazing selection but food items were replenished before they completely ran out and tables were cleared and cleaned very quickly
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities
Great hotel and good location for Cheshire oaks shopping outlet
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super stay, hotel clean, love the updated rooms, staff friendly and would definitely recommend this hotel to others and will be staying again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, amenities, property conditions & facilities
The staff were all lovely, the amenities were absolutely amazing, had a lovely relaxing time at the spa, and the room was beautiful
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this stay as always, so relaxing and staff brilliant. Hotel lovely and clean and food was yummy will definitely be back
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall superb stay with clean rooms, modern interior, food and service excellent, lovely spa, friendly staff.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

melitta

Liked: Cleanliness, amenities
The room was excellent. The staff amazing. The breakfast was excellent. Definitely will be coming back.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an amazing stay, staff always extremely friendly and helpful!
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Stephanie

The hotel is stunning and the facilities are great. I’ve marked down because someone entered
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Arrival and check in nice and smooth. Offered a check in cookie, also a gluten free one. Perfect! Room lovely! Nice and clean and spacious. Beautiful! Great nights stay again. Breakfast spot on. Lots of choice, again gluten free options catered for.
Stayed 1 night in Feb 2026