Centro Cultural Chan Santa Cruz Tours and Activities

Our stay at Casa Gitano was only one night and it was far down the single road going into Tulum (about 30 mins). We enjoyed the beautiful beach view from our room. The room was smaller than we imagined at 500 sq ft but we had just enough space for two. The major issue was the water. We had no hot water the entire time. It got lukewarm at best. But overall we still enjoyed our stay.

I’m rating this property 5 stars because the rooms are wonderful!! The beds are very comfortable, bathroom is huge and the shutters make the room dark. The icing on the cake is the private pool in the patio! If you asked for the staff to warm it up, it stays on until 10pm and it’s the absolute perfect temperature. I’m not sure if all the upstairs rooms are the same but we were put initially in an upstairs room and the AC was via control and very weak, making the room hot. They immediately moved us downstairs and it was the perfect temperature with actual central air conditioning. The ambiance in the hotel was boring as not many people on the property. The beaches in tulum are ugly due to algae and the hotel pool is a joke, barely bigger than a jacuzzi. Also the hotel food is not that good. BUT like I said, perfect room with an amazing private pool. The hotel is within 1/2 mile from the main strip (1 mile from major clubs, 20 min walk). The area was very safe to walk even though the hotel is not right next to the action. Gym is also small but has weights up to 60 lbs dumbbells, cardio machine, bench and curl bars. The staff is very nice and even though we staid out late every night in the pool, they never said anything to us. I’d definitely stay here again.

Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service Our room was comfortable, clean with a stunning ocean view The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals) Overall we had a good but not excellent experience that would make me want to go back